Complaints

This profile includes complaints for Silverline Trailers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Silverline Trailers

  907 S Hickory St Dexter, MO 63841

• 

  Silverline Trailers

  2455 US 67 South Festus, MO 63028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silver line was funded on the 15th of September. waited 2 weeks to pick up trailer because it had no spare tire. Finally got word that trailer had spare and tags to got pick up trailer. Upon arriving to pick up and finalize paperwork i noticed a dent on the frame and still no spare/tags. Reached out to ***** which was the sales person to work something out but instead got passed on to his superior ****. Never signed B.O.S. And never took trailer of the lot until an agreement was met. After another week of back and forth and being sent to voicemail, I just decided that I didn’t want the trailer. Not only because it was damaged but most importantly the way i was treated. I received a call from one of silver line owners and was told that my deposit and the funds will be returned to financial institution. Spoke to ********** and explained the situation and was told that until silver line reaches out and provide proof of cancellation that withdrawal of funds will remain for payment of trailer. At this point i feel that i have been flagged because no one, and i mean no one, at silver line has any answers for me. All I get is “ its being handled “ yet ***** ***** has yet to hear from silver line trailers. Had i done my research on this company i would have NEVER purchased a trailer from them.

  Business Response

  Date: 09/18/2023

  We reached out to the customer and we have given him a refund for any money he was out. We have cancelled all other transactions as well. 

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put $300.00 down on a 7x16 enclosed trailer. Our truck went down and we couldn't afford to buy a trailer at this time. I asked for a refund and was told that it wasn't a problem. I had to call the salesman 3 times to find out why my deposit hadn't been refunded. He finally told me I couldn't get my deposit back for some trumped up reason about a time factor. I don't feel anyone was being honest with me from the start. I'd like my deposit back to pay for the repairs on our truck, it only seems fair.

  Business Response

  Date: 07/26/2023

  We are willing to look into a refund and we have tried to reach out to the customer and we have not received a response from the customer.  

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2023 I purchased a 2023 28' Gooseneck Big Tex trailer. The transaction at the dealer in Richmond Kentucky went super smooth, or so we thought.
  
  About a month later we still hadn't gotten the tags for our trailer, so here we are making our first payment on a trailer that we've not been able to use. I call ***** at Silver Line and he said that they were still waiting on the ***, manufacturers certificate of origin, to send to the loan company. OK cool, but that doesn't help, since you said that you did the request the following day of purchase.
  
  That day, 5/2, you made a "2nd request" or so he said.
  
  I called again on 5/10, since the loan company still hadn't gotten it, and my call was sent straight to voicemail.
  
  I called AGAIN on 5/17 still nothing, no answer, just the voicemail.
  
  5/26 Corey, oh we're still waiting, it normally takes 2-3 weeks... I told him that's good and all but at this point it's been over 6 weeks. ***** "oh really"
  
  6/7 FINALLY GOT THE ***, 2 months later... that's a really really long "2-3 weeks"
  
  6/29, we've finally had our trailer out on the road for about 3 weeks. We've already had to replace a tire, and have 3 more where the belts are showing. Guess what, tires aren't covered under warranty, I get it, it's a wearing part
  However, I was hoping to get more than 3 weeks, less than 5k miles on the first set of tires.

  Business Response

  Date: 06/29/2023

  We do apologize for the delay on getting plates. Once the trailer is sold all the registration paperwork is handled between the finance company and the customers residing state. Although the process is getting shorter and shorter each day, timelines for receiving plates is out of our control. As for the tires, it is correct that they are a wearable component on the trailer so most of the time the manufacturer will not cover those. The reason tires are typically not covered is simply because there is no way for a manufacturer to tell if they were overloaded or improperly maintained (correct air pressure, ect.) or if they had a fault from the factory. I do recommend reaching out to the tire manufacturer to see if there is any warranty from them.       

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leasing a trailer from this company they purchased the trailer from ******* ********** *****, ******* never received payment for this trailer from this company. I have not received my permanent plates. I am unable to get temporary plates. They aren’t even the titled owner of this trailer and they are charging me over $500 every month for the trailer. They are title jumping.

  Business Response

  Date: 07/06/2023

  We have reached out to the customer to gain clarity on the issue. The trailer was purchased from ******* Investments and ******* Investments is in control of the time frame for the title. Silverline assist with the process of selling the used or repossessed units for ******* Investments as a consignment sale basically. All of the paperwork shows that the trailer was purchased from ******* Investments and they also have the title. We have stepped in to resolve this issue for the customer and believe the customer is pleased at this point. 

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used trailer from Silver Line on 3/25/2023 and paid cash. I have not received the title. I am now subject to penalties with the state because I am unable to get plates. I addition, without plates, I am unable to use the trailer.
  I have called Silver Line 9 times. Each time, I am transferred to voicemail. I leave a message and nobody returns my calls.
  Silver Line is a 2 hour drive and is unreasonable to drive there.

  Business Response

  Date: 05/04/2023

  A representative from our company reached out on 5/3/23 and explained the situation to Mr. *******. Mr. ******* purchased a trailer that was previously repossessed through the finance company we use. The customer signed documents that states he understood Silverline Trailers is not the holder of the title and Silverline Trailers is not responsible for any time lines or late fees. We do apologize if he feels that we did not reach out in a timely fashion. If he needs any further assistance from our office please call  ***** ******** and use extension 3 for our titling department. 

• Initial Complaint

  Date:02/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** ********
  
  
  
  I am rejecting this response because: I in no way was ok with our conversation, in fact you sent me the contract that was signed by someone at Silverline Trailers not by me.  It was your companys responsibility to sale me a trailer with terms said outright and signed by me.  If your company forges peoples names on contracts how is this legal?  This whole transaksion has been a scam.
  
  
  
  
  
  
  
  **********
  
  ********* *****money. So, we are out $1830.00 on a trailer we now have to give back and didn't even get to use yet all because the salesman didn't have to be honest with us.

  Business Response

  Date: 02/22/2023

  We reached out to Mr. ***** on 2/22/23 and explained that we are just a retail store that sell trailers. We do help assist our customers with all aspects of their purchase including financing. I explained that whatever the arrangement is with the financing is ultimately between the customer and the financing institution they decided upon. I did spend some time on the phone and explained that he is not tied to the $32,000 cost of that trailer. The way the contract reads he can pay his trailer off early at any time within the 60 months he originally agreed on and only pay 40% of the remaining balance. Mr. ***** seemed pleased with that information. 

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  16ft enclosed trailer purchased at Richmond location Oct 28. Was told by sales man title memeradom would be to be in 30 days which is required by law.. It's now February and I left with a rto trailer Oct 28th. First Noone can call you back once you leave the lot. I've called everyday left many messages. They never gave me a memorandum copy of title yet so 3 months I've not been able to get plates or insurance. I refuse to make any payments intill I get a copy as advised by my attorney. They keep saying it's out for repo. How can they repo a trailer that they don't even even have a title for. 2nd the trailer is made by quality cargo, it's junk, seems coming apart, poor weld job, leaf springs bent, tires don't hold air, rivets n bolts falling out. And it's only been used 4 times because I can't get plates for it in ohio. Don't buy from this scam. O and the 8k trailer turns into 20k on there rto

  Business Response

  Date: 02/22/2023

  We reached out to the customer after complaint was filed. The title he was waiting on is controlled by the finance company since he purchased a pre owned unit. I personally reached out to the company he used for financing and tracked down his title. Upon presenting the customer with that information he stated he was behind a few months on payments so before the title was sent he wanted to confirm he could catch up on his payments. I expressed that was between him and the company he used for financing. He understood and seemed pleased with the results. 

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They finally sent me my title and it is dated for when I purchased the trailer so I owe a penalty.

  Business Response

  Date: 02/09/2023

  Which location did you buy your trailer from? Do you remember *************'s name? I can help you track down your title. Since it is a repossessed trailer, it will be coming from the finance company. They own all the repos, Silverline just sells them on consignment. So the time frame in which the title comes is out of our control. However, sometimes we can help expedite the process by paying for express shipping. 

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  How do I pay the sales tax on something I have no title for? How do you do that in Missouri? The inspection agreement is in regards to me checking the lugnuts when I leave the lot with it. I inspected them. They were tight. No damage to trailer after it left there. Damage was there before it left. I was told it was checked out an was all good except for the gate which was pointed out to me an was told reflected the price. I was told it was made like that an because of how it was sitting in the lot is why it was like that. I want a partial refund or my down payment back. I feel I was scammed.
  
  
  
  Sincerely, 
  
  
  
  ****** *****inance me another trailer if I brought in another down payment. I have been paying my payments on time, calling an leaving messages because I had never received a call back from this “*****”. Completely fabricated story. This woman ***** has no ability no do or make such decisions. Now it is almost February an still no title. Do not do business with this place. They are shady people to do business with an don’t believe in working with their customers to make things right. I am goin on 5 months of title penalties as of tomorrow still no title but the state of Missouri is sending me notices telling me I need to get it titled an pay sales tax. Hard to do with no title. Silverline an *** both point the finger at each other for the title. *** says they should they never should have sold it to me til there was a new title for it. Silverline says *** pushes them to sell these Repo trailers fast. I called *** to surrender trailer today. Trailer is bent an no title. I can’t keep paying for it.

  Business Response

  Date: 01/27/2023

  I am sorry you had this experience! I was able to review your sale, and it looks like you purchased a repossessed trailer with us. These trailers are owned by the finance company (***), and we sell them on consignment for the financer. When you purchased your trailer, you were given the opportunity to do a full walk around inspection of the trailer, and you signed a paper stating that you did so. If you are seeking a refund, you would have to go through *******, as any money you placed as a down payment was sent to them. I would be more than happy to provide you with proof of that. As far as the title, we are at the mercy of *** and their title department. Since we are not the owners of those trailers we cannot apply for the title ourselves. We only sell their trailers when we have been okayed by ******* to do so as was explained by your salesman, **** when he went over the title agreement with you. I have provided the inspection, as well as the title agreement. 

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The warranty clearly states cosmetic problems arent covered. It has nothing to do with the manufacturer. The dents and scratches were done by 1 of the 2 ways.

  1. Someone bought it, but returned it after a couple days. Before it was even considered a purchase

  2. Caused by your delivery driver when he brought it down to Kentucky.

  They are claiming it was discounted a big chunk to begin with, but how come nobody mentioned it to me that it was discounted? Probably because they know I would've backed out. 
  
  
  
  ***** ****

  a NEW 2022, turns out is a 2021 and almost certain its used. Very used. When the sun came up, thats when i really looked over the trailer and thats when it all unfolded. The underneath of the trailer is almost completely covered in rust. Would a new 2022 have this much rust? The scratches and dents are clearly from being used. Not to mention the plate on the bottom of the jack is missing.

  Business Response

  Date: 11/16/2022

  We have been working with Mr. **** on this issue. We offered to get him started with a warranty claim to which he refused. We are continuing to work with him to resolve this matter. 

  Business Response

  Date: 11/17/2022

  We discount our inventory based on age dates. This is very standard practice for our industry. Or any industry that deals with selling inventory. This insures we move out anything that has been sitting for a while. We bought this trailer from the manufacturer, and i can assure you that it has never been sold as we would records as such. All of this has been explained to Mr. **** in the ongoing email chain that I have with him. Mr. **** was given time to look over the trailer before he decided to purchase. He also signed documents stating that the trailer had met his standards. We have all cooperated with Mr. **** and offered to assist him with a warranty claim even after he used foul language, and make negative posts about us on social media. He choose not to utilize our warranty specialist to assist in the claim. At this time we do not wish to help Mr. **** any further as there is nothing else that we can do for him.