We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Textbooks

M B S Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Textbooks.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Nicholas C

    Date: 12/02/2024

    Sent an email to return an ebook got one response then they just never responded after that. Then, sent a second email to them and no response. They need to work on their customer service because as of right now, it is a complete joke.

  • Samantha J

    Date: 05/02/2024

    They sent me the wrong books for my classes so I immediately returned them the next day. They decided the most expensive book was "damaged" and refused to refund.

  • Court H

    Date: 09/13/2023

    Sent a book buyback in I paid A LOT for. They said Id receive $15. I sent it in a good fair condition. There was no bent pages, no stains, and no scuffed edges. I packed it in a box with air bubble wrap so it wouldn't move around. And when I got an email saying it arrivedthey labeled it as damaged. Which means I wont get any money for it. Its absolutely infuriating and I will NOT be using this service again. Its a rip off and a scam for every college student out there.

    M B S Direct

    Date: 09/14/2023

    I looked into your shipment and our receiving department noted that there was a small amount of water damage on the corner of the book. I have asked our pricing team to go ahead and pay out the buyback quoted amount of $15.00. The reason we do not purchase or resell water damaged books is because bacteria and mold can grow on them and we do not want to sell a customer a book in that condition. It's possible that it happened in transit, which is not within our scope of control, but we have decided to go ahead and pay you for the book. I want to assure you that we care very much about our customers and the quality of books they receive from us.

M B S Direct is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.