Reviews

This profile includes reviews for Eyecare Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Eyecare Partners, LLC has 190 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Eyecare Partners, LLC

  15933 Clayton Rd Ste 210 Ballwin, MO 63011-2172

• 

  Clarkson Eyecare

  10566 Loveland Madeira Rd Loveland, OH 45140-8962

• 

  Clarkson Eyecare

  2045 Anderson Ferry Rd Cincinnati, OH 45238

• 

  Clarkson Eyecare

  530 Wessel Dr West Chester, OH 45014-3650

• 

  Eyecare Partners, LLC

  1064 State Route 28 Milford, OH 45150-4940

Review Details

• Review fromPete K

  Date: 09/09/2024

  I asked for a refund on a pair glasses for my son after an order was placed. I called the office and had to leave a voicemail requesting the order to be cancelled and refund later in the afternoon after his eye appointment that we went to with my wife. I did not receive a call back at all. I called back the next day in the morning and finally got a someone the phone. I was told that there was a $40 re-stocking fee for cancelling the order because Clarkson has ONLY A 2 HOUR WINDOW FOR CANCELLING an order for eye glasses and frames. No refund would be issued if I did not agree to the $40 restocking fee. I told them that I called the day before and left a voicemail and I needed to speak with a manager. I was rudely put on hold and a few minutes later the representative said I called after 2 hours the order was placed and therefore there was nothing she could do but refund me the $250+ amount and then charge the $40 restock fee. Also, I was given a manager to speak with after asking for one. Reluctantly I agreed and gave her the number the charged credit card over the phone. I had to repeat it to her several times. Later she calls my wife's phone, as that was the number on record, to advise that the credit card number I gave her was invalid. So went to the location itself to show the representative the credit card in order to receive the partial refund. While there I asked there the policy is stated that you only have 2 hours to cancel an order and about the $40 re-stocking fee. She pointed to a QR code at the bottom of the invoice with very small font printed underneath it stating that it contained information on Clarkson's return policy. I immediately was angry about the fact that the return policy was not made clear at the time of sale and also that Clarkson did make it clear and more transparent of this policy. This is not good business! Clarkson has lost my business.

  Eyecare Partners, LLC

  Date: 09/09/2024

  We apologize for this patient's frustration and will escalate his concerns to leadership over the location to use this for training purposes. As with many custom orders our return policy is specific due to the nature of the order the patient places in the office with us at the time of purchase. When the patient checks out the order is transmitted electronically to the lab, and work on the patient's specific and individualized prescription matched to the measurements of the frame they chose begins immediately. We thank this patient for their feedback and will take steps to relay it to the proper parties for review.

• Review fromJO T

  Date: 08/19/2024

  I had an appointment on 01/02/2024. I paid the part of the bill not covered by insurance. In July 2024 I received a bill stating that I owed an additional $270.00. If I add what I paid, plus what the insurance company paid, and the $270 that they say I still owe, it comes to more than the total bill. I called the billing office on 07/24/2024 and was told I only owe $35 but the adjusted bill would need to be reviewed and that it would take 2 weeks. I keep receiving notifications that I still owe $270. I called again on 08/14/2024 and was told that the adjustment was still being reviewed. I received another bill, so I called today 08/19/2024, I am now being told there is no record of my previous calls. I can't understand what is going on and no one seems to be able to help me.

  Eyecare Partners, LLC

  Date: 09/09/2024

  We apologize to this patient for the frustration they are experiencing getting an answer regarding their account. This review has been escalated to leadership over this specific location so that we can work with the billing department to get answers for this patient. We thank the patient for their feedback and patience while we look into this matter for them.

• Review fromGeorge S

  Date: 08/15/2024

  Went for eye exam, doctor rushed through it. Ordered new glasses, three months later go word new glasses were in. Went to pick them up, couldn't see out of them, very blurry. ****** said that I would have to get another eye exam, since they made a mistake, and I would have to pay for there mistake out of pocket. My insurance contacted them, and said he's not paying for your mistake, and he's going somewhere else. ****** is very rude to people, especially ones that wear bifocals.

• Review fromKimberly M

  Date: 07/08/2024

  I purchased contacts in April 2024 and only wanted what was covered by insurance. Clarkson told me they would request a refund. It is now July and I am still being told to wait, that the refund department hasnt answered yet. I now think this is a scam and I dont believe I will ever see that money again. Over $700! Its a shame because I like the doctor but will not deal with this business ever again. I have seen several reviews with similar stories.

  Eyecare Partners, LLC

  Date: 07/09/2024

  We apologize for the frustration and the wait that this patient is experiencing. We have sent this patient's review over to the District Manager of our Vinnings, ** location and have escalated this to her attention. We are looking into why the delay of this patient's refund happened and are working to resolve this as quickly as possible. We thank this patient for their feedback and for the opportunity to help make this right.

• Review fromMilton T

  Date: 06/18/2024

  I had a appointment at Clarkson eyecare in *************** on 6-18-2024. I saw the optometrist and told her that I liked my prescription and would like to have that prescription on my new glasses. My old ones were about 6 years old and with sun and dust I wanted a new pair. She said the same prescription would work on new ones. I had her check my old glasses for prescription. She did and said 3.25 was for left eye. I went to desk where they print out prescription. She printed out the prescription and it said 3.00. I had them check my old glasses for prescription. She did and said that they were 3.25 for left eye. I said the prescription printout says 3.00 if they could check with optometrist. She said I would have to make another appointment to ask her. I Am disappointed that they would not tell me why they changed the prescription. The lens alone cost almost 600 dallors

  Eyecare Partners, LLC

  Date: 06/19/2024

  We apologize that the staff at our **** location was unable to answer this patient's question. The patien absolutely does not have to have another appointment to receive an explanation. Leadership from this office will be working with the doctor and the patient to explain in detail the answers to this patient's inquiry. We thank this patient for their feedback and encourage them to call ************ with any further needs.

• Review fromSeth C

  Date: 06/10/2024

  Received an eye exam last month, was sold on purchasing the contacts from them and that I would receive a rebate from ************** I submitted my rebate claim but was denied because I did not have an offer code that was supposed to be provided to me by Clarkson Eyecare. I called twice and still was not provided this offer code. This is a complete rebate scam and I also reported them to the ************************ for fraud.

  Eyecare Partners, LLC

  Date: 06/17/2024

  We apologize that this patient has had such an issue submitting their rebate. Notes in the patient chart indicate that the office has offered to help the patient submit this rebate so that he can receive his money if he stops by the location. This offer to help the patient still stands, and we encourage this patient to take advantage, as the rebates that we offer are specific to our company and come from the relationship that we form with our contact lens vendors. We thank this patient for his feedback that this process is more difficult than expected and will pass that along to our contact lens vendor as well.

• Review fromKathy K

  Date: 06/07/2024

  I went to Clarkson on 2/22/24 I'm still dealing with them. I was initially charged for my eye exam despite having good ************ insurance, I paid for it out of pocket, then had to keep calling them to try to get that corrected. I had to go in person to the office in May to get help because no one ever calls back. I finally got a refund for my eye exam in May magically the day after I went in person. I purchased progressives, computer/reading glasses, prescription sunglasses, and contacts. My 1st pair of progressives they put my reading in the computer area & the computer down where the reading script should be. They remade them, the second remake they didn't put the seg height correctly, they were sent for another remake. When they came back, they still weren't right & the doctor on staff re-examined *** my script was off by 3 diopters in each eye. I was told to pick out a new frame with w/nose pieces to make it easier for them to adjust if it came back wrong again. The prescription sunglasses were supposed to be for distance & reading, they made them for distance, the contact lenses took 2 months because they were on back order, & despite getting 3 trials none were right. So by the time May rolled around I was finally upset enough to call corporate only to be re-routed back to the location that was continually making mistakes. I never once yelled, or raised my voice, but you could tell I was frustrated & rightfully so. Here in June, I returned everything so I could start over somewhere else. Then today I get a bill for the amount I was refunded. When I called to ask why I was getting a bill I was yelled at by the office manager. I asked her to stop yelling at *** ***** said you call in & yell at us, which I've never raised my voice. She told me I was fired from their office (no worries there I was not planning on returning) I never got a resolution on the $670 new bill. She just told me they don't do billing it's a 3rd party that does it. She never helped.

  Eyecare Partners, LLC

  Date: 06/19/2024

  The office has tried to work with this patient to meet her vision needs but was unsuccessful despite attempts to make the glasses work for the patient. The office has negated the glasses claim with the patient's insurance as well as refunded the patient for her materials so that she can access vision materials with another provider. We apologize that we were unable to assist this patient and hope that she finds the products she needs.

• Review fromDavid A

  Date: 06/05/2024

  I had an eye exam and purchased glasses the last week of April 2024. I had vision insurance and paid the difference on the bill in full at the time of service. A couple of weeks later, I started getting texts and emails daily indicating I had an outstanding balance. I called the billing **** and the store and was told that my insurance did not pay all of their part. What happened, in fact, was that the optician in the Blue Ash store put an additional discount on the bill that the company would not stand behind. After talking with my insurance company and getting an explanation of benefits, I was able to determine what the difference was. The billing **** could not tell me what or why I still owed money but they were relentless in their daily emails and texts. I also found that they charged both me and the insurance company for the same item on the bill. That is generally called fraud. I urge anyone that has used insurance at Clarkson to check their itemized bill against their explanation of benefits to see if you are due money back.I went online to pay my "bill" on May 30th. It pulled up my account with name and amount due. As of the morning of June 5th, I received another text about the delinquent amount and checked online and the balance was still there. My credit card showed the payment posted May 30th. I left a message for "********" in the billing **** to call but she did not return the call. I called back and was told that my payment was posted today, June 5th. These are not good people to do business with.

  Eyecare Partners, LLC

  Date: 06/17/2024

  We apologize for the experience that this patient had with out billing system and the inability on our company's part to provide them with a clear answer. This issue has been escalated to our leadership on our operations team and will be investigated. Someone with Blue Ash leadership will reach out to this patient to provide answers to his concerns after they have reached out to the patient's insurance company.

• Review fromRenee P

  Date: 05/06/2024

  I been waiting on my eye exam over 6 months and when I get there at 9:52 get call to the back at 10 and waited in the till 11:30 just to had to go reschedule due to the fact I had to return back to work at 12 and my appointment was at 10 and no one has been back in the room and it 11:30 So I rescheduled and they push it out to see me till July 24 Obviously they need help with scheduling and Updating their patients when they been in a room over an hour smh

• Review fromNathan L

  Date: 04/26/2024

  Clarkson Eyecare in **********, ** sold me a pair of glasses. We agreed on a price and I bought the glasses. Few months later they sent me a bill saying I owe the taxes on the glasses. While they were supposed to be reviewing the bill they kept emailing me the bill. Annoyed by it I was going to just pay it. They send me a bill and I click on it to pay it but the bill is all zeros and I cant pay it. I then get the bill again and its for $63.64. This has occurred 3 times, and I have screen shots. Ive messaged them several times on their payment portal, but the messages have gone unanswered.

  Eyecare Partners, LLC

  Date: 04/29/2024

  We apologize for the frustration this patient has had. We have taken this patient's information and forwarded it to the office manager of the location for review. We will be reaching out to the patient after we have looked into his account and will be able to provide some clarity. We thank this patient for his feedback and for the opportunity to assist him.