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Business Profile

Document Scanning Services

Blue Leaf Book Scanning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Scanning Services.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The only thing that got this companys attention was the complaint to your office. But it was like pulling teeth. Each step in complaining resulted in them doing something. Finally, in the end they completed everything satisfactorily but I would never under any circumstances do business with them again.

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hello, this has been resolved. Please close this complaint,

     

    ***************. 

    Business Response

    Date: 07/25/2024

    On Sunday 5/12 the customer requested a refund and to return the books. We had to wait till the books were received.

    We received the books on 5/14.  At that same time he filed a dispute with PayPal.

    On 5/15 We responded to his PayPal case by issuing a refund through PayPal.

    PayPal issued the refund on 5/18

    The books were return shipped on 5/18.  Here is the *** tracking number. 1Z8289RA0394809689

    I do not have a record of the date but we did speak by phone because he requested a signature which slowed down the receipt of the books

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in a book for scanning early February. Received confirmation email on 2/12/24 that book had come into Blue Leafs possession and that it would take 8-12 business days for service to be completed. The order number is *****, and $100.12 was paid for non-destructive scanning. It is now over a month later and I have not received a follow-up on the status of the book. I have reached out multiple times and received no response. Im fearful that Ive lost $100 and the bookwhich is incredibly meaningful to me and my collectors community. I would like for the service to be completed and book returned.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hi,

    I finally received the book that I needed to have returned. Thank you for your help with my request for help.  This matter is now resolved and you can close it out in your system.

    Thank you,

    *****************

    he file I found multiple pages were not scanned properly and I asked for those specific pages to be rescanned. I have now sent multiple emails and messages through the website. I have also called multiple times and left messages. I have never received a reply. I feel that I have been extremely patient in trying to work with Blue Leaf and I am being completely ignored. I am now extremely worried that my book has not been returned. Again, it is very difficult to get copies of this book. While I would like the work to have been done properly and with quality I will settle for just getting my book back. I would appreciate any help you could provide in recovering this valuable book for me.

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Yes the product was delivered however it was several weeks later than advertised.

    Regards
    ******** *******

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    yes i got the final product delivered 3 months later than promised.  Very difficult to communicate with anyone with threatening action against them.

    ***** ******

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: ********



    I am rejecting this response because:


    I contacted the business on several occasions and have yet to receive back the book I sent to be scanned. In addition, I contacted them about the quality of the scan they performed and the fact the .PDF version was returned as images vice a standard .PDF that acrobact can OCR.

    I have also been contacted by another cutomer who also did not receive her book back after ordering non-destructive scanning as I did.

    The business promised to send my original book back and it still has not arrtived.

    Please keep this complaint active.




    Sincerely,



    *** (ret) ****** ******

    Business Response

    Date: 12/27/2023

    The consumer has received the product and the issue is resolved.

    Customer Answer

    Date: 12/28/2023

    My book FINALLY arrive back fromthe business I am ready to update my complaint and close it. How do I do that?

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    After filing a claim with the payment processor Paypal, the business completed the service and I no longer have a pending uncompleted issue with the company. I dont know what additional steps need to be taken on my end, but at this point I am satisfied with the resolution.

    Thank you,*************************

  • Initial Complaint

    Date:09/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have now received responce from the company. I am waiting for some other issues to be resolved regarding quaility of work. It seems like it may have been rushed in order to complete the work.

    Customer Answer

    Date: 10/06/2023

    The issues have been resolved by the company. Please close this complaint as it has been rectified. Thank you.

    Customer Answer

    Date: 12/28/2023

    I order a book scanning service - please see invoice - with a non destructive option (ND) which means the book should have been returned to me as stated below:-

    NON Destructive scanning please allow 8-12
    business days for the scanning process to complete (or 3 - 5 business
    days for Rush Delivery).

    Customer Answer

    Date: 08/16/2024

    I finally received my book back. This case can be closed as resolved. Thank you.

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i would like to remove my complaint

    Business Response

    Date: 09/07/2023

    ****** received her files on 6/18.

    I will contact her once again and ask her to close her complaint.

This business is not BBB accredited.

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