Reviews

This profile includes reviews for EcoShield Pest Control of Twin Cities, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EcoShield Pest Control of Twin Cities, LLC has 2 locations, listed below.

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  EcoShield Pest Control of Twin Cities, LLC

  3230 Gorham Ave Ste 2 St Louis Park, MN 55426-4296

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  EcoShield Pest Control of Twin Cities, LLC

  7800 3rd St N Ste 300 Landfall Vlg, MN 55128-5455

Review Details

• Review fromAmanda

  Date: 10/24/2024

  -5 stars. The worst company I have encountered, with absolutely horrid customer service. They pretend like you're getting a good deal with no strings attached, but hide hidden fees in their contract.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 10/28/2024

  Hi ******,

  Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, our priority is to ensure transparent communication and deliver quality service to each customer. During the signup process, we make every effort to clearly outline the terms and conditions of our agreements, including any associated fees, to avoid misunderstandings. 
  
  Wed like the opportunity to address your specific concerns and clarify any areas of the agreement that may have felt unclear. Please reach out to our team at ********************************* and well be glad to work with you toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

  Amanda

  Date: 11/07/2024

  Just to be clear for those reading - the message above is all just a copy and paste. They dont actually do anything to resolve your issues.

• Review fromFong T

  Date: 10/23/2024

  Total Scam! The salesman lied about the whole service. Cancellation fees were not mentioned, 24 months contract were not mentioned. Also lied that it was a one time charge but in reality, they charge full price every time they came out to service, even when you don't need them to! This business needs to be shut down.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 10/25/2024

  Hi ****,

  Thank you for taking the time to share your concerns with us. We work to ensure our team provides clear and transparent information on all agreement terms, including service frequency, pricing, and any applicable contract details. Your feedback is valuable, and wed like to address this experience directly to understand what happened and work toward a resolution.
  
  Please reach out to us at ********************************* where our team is ready to assist you further. Thank you for giving us the opportunity to support you.

  Customer Feedback Team

• Review fromJennifer H

  Date: 10/16/2024

  Poor customer service. This company had scheduled an appointment to come out to my house to clean webs and put treatment around the house to keep bugs and spiders away. Guy never showed up but, I was sent an invoice that I owed money for services that were never rendered. I have proof that no one showed up. Once I got the invoice, I called immediately and told them the issue, they wanted pictures that we never got our service. I sent my ring doorbell videos and pictures of all the webbing on the house., guess that was not good enough, this company is horrible, they kept saying they were getting my call up to corporate, no one called back. I have called multiple times, no service rendered, you wont be getting a dime. So now they have their collectors calling me wanting money. I have told them to cease and desist any future contact but they are still calling. They are a bad company to work with. Stay clear of these so called pest control guys. Oh and to top it off, they do not have a solicitor/peddlers license to go door to door! I contacted the city!

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi ****,

  Thank you for taking the time to share your experience. We are committed to providing excellent service and addressing any concerns our customers may have, and we regret that your experience did not meet these standards.

  Its important to us that all services are completed to your satisfaction and that any billing concerns are resolved appropriately. We understand how frustrating it must have been to feel unheard during your attempts to resolve this issue. Your feedback will be used to ensure our processes are improved to better serve our customers in the future.

  We would like to look further into your situation and work towards a resolution. Please reach out to us at ******************************** with your account details so we can review your case thoroughly. Your proof and documentation will help us ensure that the matter is addressed appropriately.

  Thank you for bringing this to our attention. We value your feedback and hope to resolve this to your satisfaction.

  Sincerely,
  Customer Feedback Team

• Review fromChristine C

  Date: 10/15/2024

  This company is a scam!!!! Came to my door told me it would be ****** for 3 visits. The first time knocked down the siding on my house that is only 5 years old. Came 2 and time and couple days later seen another ****** came out of my account. Called them they said no I signed up for auto pay ( I don't even do that with my bills) I payed first time with my credit card on this hand machine he had. So since I wouldn't pay no more changed my bank cards now their billing me for $429.50. Will not stop calling and emailing me even though I already told them won't pay any of that. They need to be stopped as a business!!!!

• Review fromPeter B

  Date: 10/13/2024

  I closed my account with this company back in August. It's October and I am being billed for my closed account. ******************** lacks the ability to do the right thing. Recommend everyone avoid doing anything with this type of business.

• Review fromKevin P

  Date: 09/25/2024

  They treated my yard for pest and I have never had more bugs stay at my house. There employees were supposed to sweep away all the spider webs and never did. I could find no sign that they did anything onsite. The customer service department is terrible to work with when you want to cancel there services. I would not recommend anyone to use this company for any services.

• Review fromLisa S

  Date: 09/12/2024

  *************************! PEOPLE SHOULD COME TOGETHER TO FILE A CLASS ACTION SUIT AGAINST THIS COMPANY. I plan on contacting the ************************* in my state of *********. Others should as well. They lied and deceived me. I signed the contract (on a mobile phone) on false pretenses. If you're not happy with the services because you were lied to about what they said they'd do, they won't let you cancel! They are a scam! The salesman said my downstairs WOULD BE TREATED so my daughter and I moved all the furniture out. The salesman knew we were moving everything away from the wall. The technician who came out said they only spray the corners in addition to telling me they only treat 10 feet out on the grounds whereas the salesperson said they treat 20 feet out. Part of the back of house and sides of the house are cluttered with stuff as well as the garage but the salesperson said the technician could find a way around it. There are still webs around all the stuff so I know the technician either didn't touch it or did a poor job. My fault for not making sure the clutter wasn't going to be a problem. When I called to cancel further treatments, I was told I will still owe $216! I told the company that they should pay me for not providing all the treatments; like a return for buying a faulty product. I told them I should have the right to cancel if I'm not happy with the service but they don't care. So I will be paying $189 for one treatment put $216 to cancel which totals $405! For a unacceptable job and being lied too! They lied and ripped me off.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi ****,

  Thank you for sharing your concerns. We understand the frustration youre feeling and regret that your experience has not met your expectations. Our goal is to ensure transparency in our services and agreements and to deliver effective pest control solutions to every customer.

  We strive to provide clear communication at the time of enrollment and during each service visit. If there has been any misunderstanding about what was promised versus what was delivered, we take such concerns seriously and would like to investigate this further.
  To ensure we address your concerns thoroughly, please reach out to our team at ********************************* Providing specific details will help us review your account, evaluate the service provided, and look into the issues youve raised about communication and treatment.

  Your feedback is important to us, and we are committed to working with you toward a resolution. Thank you for bringing this to our attention.

  Sincerely,
  Customer Feedback Team

• Review fromDave D

  Date: 09/11/2024

  These folks need to be corraled. I had used them a couple years back and then cancelled because I did not need their services. A few months ago they were at our door again and persuaded my wife that a new contract might be good. Without any mention of cancellation fees they gave us a 2 year contract which we did sign. I called yesterday to cancel since I really feel no need for them and they are not cheap. Told there was a $300 fee to cancel a contract. There is nothing in the contract about this possibility. Offered a "deal" where they would lower contract time to one year and charge us $150 per two remaining services. I really want out now.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi ****,

  Thank you for taking the time to share your concerns. We understand your frustration and are committed to addressing your situation promptly and thoroughly.

  Our service agreements are designed to be transparent, with all terms, including cancellation policies, outlined at the time of signing. We strive to ensure customers have a full understanding of these details. If this was not your experience, we take that seriously and want to look into it further.

  To address your concerns and work toward a resolution, please reach out to our team at ******************************** with your account details. We will review your account thoroughly, including the terms of your agreement and the circumstances of your cancellation request, to find a solution that aligns with your needs.

  We value your feedback and appreciate the opportunity to make this right.

  Sincerely,
  Customer Feedback Team

• Review fromJoyce K

  Date: 09/11/2024

  The company won't let me cancel unless I pay the $300 cancellation fee. I did sign a contract , with a forceful sales agent, but only received it a few days ago after I had requested to see it. That was after two spraying jobs. The first was $179.80 and the second $188.00. I would like to cancel because of the cost and also the work that they do. After I called to cancel a customer care specialist keeps calling and asking to pay the $300 cancellation fee. I would classify the company as a scam preying on elderly people.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi *****,

  Thank you for sharing your experience. We understand your concerns and take feedback like yours very seriously. Our goal is to ensure every customer feels informed and satisfied with their service.

  Our service agreements are designed to provide transparency, with terms including cancellation fees outlined at the time of signing. We strive to ensure customers fully understand these details and feel comfortable with their decision. If this was not the case for you, we regret the frustration it has caused and would like to address it.

  Please contact us at ******************************** with your account details so we can thoroughly review your concerns. We want to investigate the circumstances of your agreement and your cancellation request to work toward a resolution that aligns with your needs.

  Thank you for bringing this to our attention. Your feedback helps us improve, and we are committed to resolving this matter for you.

  Sincerely,
  Customer Feedback Team

• Review fromV. E.

  Date: 09/03/2024

  This company is a big scam! Stay Away! The sales person came to my house 3 times wanting to sell a contact! I said "no" until the 3rd time - he said he would sell me the contract for $100 vs. $179 for each time. When I looked at my bill, they are charging me $193.99 - they say they can't give me a credit because the service has already been rendered. I have contacted an attorney. BIG SCAM!!!!!

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi *****,

  Thank you for taking the time to share your experience. We understand your frustration and appreciate you bringing this to our attention.

  We strive to ensure that every customer fully understands the terms of their agreement, including pricing, at the time of enrollment. If there has been a misunderstanding regarding your billing, we want to address it and clarify any discrepancies. Your satisfaction is important to us, and we take any concerns about communication or billing very seriously.

  To assist further, please contact us at ******************************** with your account details so we can review your situation thoroughly. We are committed to ensuring transparency and working with you toward a resolution.

  Thank you for giving us the opportunity to address your concerns.

  Sincerely,
  Customer Feedback Team

  V. E.

  Date: 12/19/2024

  I find this interesting that they want me to contact them to try to resolve the issue. I've talked to about 4 different people at EcoShield to try and resolve the issue and no one will take the responsibility to resolve it. They came to my door about 3 times wanting me to sign a contract for $193.00 each time - I told them I wasn't interested. Finally the representative said I will only charge you $100 per treatment. I signed the agreement based on that verbal contract. The next thing I know they are sending me an email stating I signed a contract for $193.00. That's when I started contacting EcoShield and talked to about 4 different representatives to try and solve the issue to charge me $100 vs. $193.00 to no avail. What a scam! I also sent registered letters telling them under no circumstance should they contact me requesting me to pay $193.00 for each treatment that I never even received. DO NOT USE THIS COMPANY! THEY ARE NOT TRUSTWORTHY!