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Business Profile

Countertops

Capital Granite & Marble, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Capital Granite & Marble, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Granite & Marble, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Capital Granite & Marble, Inc.

      25325 State Highway 23 Saint Cloud, MN 56301

      BBB accredited business seal

    • Capital Granite & Marble, Inc.

      PO Box 375 Rockville, MN 56369-0375

      BBB accredited business seal

    • Capital Granite & Marble, Inc.

      7329 Washington Ave S Edina, MN 55439-2407

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.ncorrectly. We got ghosted for a while until they wanted final payment. The owner the called us few times asking redundant questions each time he called. He would not even listen to our concerns. Every-time myself or my wife tried to talk he would just rudely cut us off when we were speaking . In our last conversation his solution was to cut the counter and move it so that the holes for the outlets would be in a position so they could be mechanically secured. We did not accept that as a good solution to the problem. As the counter would be disproportionate . The owner said I am done with you clowns! This company offers no reasonable solution to issues nor do they take responsibility for their actions or even care. They dont even say I am sorry that this happened and that it is not ideal for us but what can be done to make it better? This company needs to learn empathy with their customers.

      Business Response

      Date: 09/30/2024

      Owner reached out to customer to resolve balance.  Customer wanted a price reduction and this was done by the owner.

    Capital Granite & Marble, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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