Complaints
This profile includes complaints for Arvig's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I want to be sure, and have it clarified that I no longer have any sort of bill or debt with Arvig media, correct? That is what they mean by full credit?
Thank you for clarifying this!
Mikayla Martinelli
use to pay this bill
Business Response
Date: 05/19/2025
Customer has been issued a full credit.Initial Complaint
Date:05/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.thank you for the support and Im happy with the resolution.
Business Response
Date: 05/31/2024
Hello - We apologize for the delay. There was a miscommunication between teams that has been addressed. We were able to get service connected for this customer. Please reach out if there are any questions.Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a new home built on property *****-*****, ****, **. While the home was being built, we lived across the road in our pole barn for nearly 9 months. We had arvig disconnect our lines at *****- 401st St and also had new lines added to *****- 401st St (pole barn)We were able to move into our new home Memorial weekend, though not everything was completely done, but requested Arvig to reconnect our lines on June 3rd, and we were to pay $775 to upgrade the fiber optics, which we did and our check was cashed. Several communications on this subject have occurred in the last 4 months. And still nothing has been done except for the surveyor out to put flags where the power lines are. We were told that within two weeks after the flags were set, they would be out. Well that timeline has way been past...We shouldn't have to continue/practically begging them to finish the job!! Please help us!Business Response
Date: 10/11/2023
We apologize that this process has been lengthy. There are many factors that play into our construction process but ensuring customers who are not served get active service as quickly as possible is always our top priority. We understand our technicians have been working with him in regards to the existing line that was unintentionally buried on site and are hopeful we were able to help him recover that line, unharmed, so we can proceed with getting his service active again as soon as possible. Our crews have indicated they will be on site this week. We know the construction process can be overwhelming and we hope we can help him move forward and restore his services very soon. We appreciate his business - congrats on the new home!Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because:
Understandable on NSF fees and reconnected fees but a notice of disconnected that the service will be disconnected would be nice and the final billing amount would be nice if it *** change on every agent I talk to the bill is different from the statement and agent every time thank youBusiness Response
Date: 11/27/2022
Thank you, for sharing your concerns. We reviewed ********************' account. We understand there may be reasons customers are unable to adhere to arranged payment plans or encounter payment complications. However, there are added costs to us for NSF and reconnection fees and those fees are passed on to the individual customer, in order to keep pricing and fees as low as possible for all of our customers. Our staff works diligently with our customer's to explain costs and fees associated with both disconnection and reinstating services. We strive to be accommodating to our customers, however, sometimes an interruption of service is unavoidable, especially in cases with NSF charges or broken payment plans. Because of ********************' previous payment history he lost his ACP and Lifeline benefits, however we recommend that he take the time to recertify to reinstate his those benefits. We appreciate ********************' past business and hope to be able to serve him in the future.Business Response
Date: 12/05/2022
Because of the history on ************************ account (reconnect, disconnect, returned check, loss of assistance credit/s, etc.) the amount showing owed on his most recent statement vs the actual amount owed when he calls in can be vastly different. In addition, we've made payment arrangements allowing partial payments on different dates (which could cross billing cycles) and have requested reconnect fees be paid in advance if reconnecting from non-payment. We have made multiple personal outbound calls to ******************** when checks have been returned in addition to notifying him (and other customers) of their possible disconnection via auto dialer and on their printed statement.
We understand the importance of active **************** for the customers we serve. We would love to see ******************** apply for and maintain his eligibility with the available assistance programs (ie - ACP, Lifeline, etc.) allowing him to keep active ****************.
Our website is a great resource for these programs - https://www.arvig.net/assistanceprograms. Please let me know if you have any other questions.Initial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer with ********************** for a number of years, and I have been set up to use Autopay with my credit card. My credit card was recently stolen and I needed to update my credit card on file. I attempted to do this online, but I was unable to do so. I called in to set up my new credit card, but was told that I cannot set up a new credit card, but rather I would have to either a) Pay using an ACH transfer b) use a debit card online for a $3.99 fee, or mail in a check. However, since I am using Auto Pay that would not be an option to mail in a check. I should be able to swap out my credit card for a new one. There should not be a fee for having to pay your bill - I should be able to pay online with a credit card like any other vendor I use, or even use a debit card. The reasons for this is there are built in protections for cardholders and for businesses when there are mistakes or if there is an issue with a transaction and too much money or there is a disputed charge. I should not have to pay money on top of my bill to pay my bill. I would urge Arvig to re-visit this policy.Business Response
Date: 10/03/2022
Thank you for sharing ************************** concerns. Requesting our customers setup Auto Pay via ACH is a practice we have found to be secure while at the same time, allowing us to keep prices and fees lower for all of our customers. We absolutely understand there may be reasons customers choose to use other forms of payment. Because there are added processing costs and fees for us (Arvig) in those situations, we pass those fees along to the individual customer as has been indicated. As with all of our business practices, we revisit them often to ensure we are providing the best solution for our customers and our company. I'm sorry we weren't able to accommodate his specific request but am confident our staff shared all of the options for payment in an effort to find the next best solution. We always appreciate feedback from our customers as it allows us to understand them better and helps us make the best decisions in the future. Please let us know if we can help further with this account.
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