Reviews

This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UnitedHealth Group

  9900 Bren Rd E Mn008-T-615 Consumer Affairs Minnetonka, MN 55343-4402

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  United Health Group

  48 Monroe Tpke Grievance Department Trumbull, CT 06611-1341

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  UnitedHealth Group and Subsidiaries

  5126 Route 30, Suite 300 Greensburg, PA 15601

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  UnitedHealth Group and Subsidiaries

  3433 William Penn Hwy Pittsburgh, PA 15235

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  UnitedHealth Group and Subsidiaries

  7219 McKnight Rd, Suite F Pittsburgh, PA 15237

Review Details

• Review fromBeverly P

  Date: 05/23/2025

  What a joke of a company and I hope you go out of business. Making my 95 year old dad pay $480 for a $30 prescription of ******* is outrageous!!!! What an insult to an old man who worked all his life and PAYS FOR YOUR COVERAGE. Your company should be ashamed of itself for doing this and I hope your company goes down.

• Review fromJoseph L

  Date: 05/21/2025

  On hold for one hour with six different representatives going in circles to ultimately direct me to Golden Rule for check reissuance

• Review fromHolly R

  Date: 05/19/2025

  This company has called me 9 times in the past 2 days ! Each time with a different phone number ! How can I stop this harassment ?

  UnitedHealth Group

  Date: 05/22/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the complaint, we will be responding directly to the enrollee. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********************.
  
  Sincerely,
  
  **** O
  Consumer Affairs Advocate

• Review fromLisa L

  Date: 05/17/2025

  ********************** does not provide the health coverage that is originally listed in their sales package .If I didn't have a screenshot of these materials, I would have no access to what is supposed to be covered. Their claims are random, usually resulting in no coverage for even a basic doctor visit, and then a paper check sent for a $7.00 refund. What raises my alarm even more is how inaccessible Freedom Life is with information and the ability to contact this company. I am in the process of canceling my policies, and "******** D" told me by phone that there is no confirmation number or way to cancel in writing. This archaic way of doing business just sends customers in circles. I have little faith that Freedom Life will cancel my policy, and I believe they will try to keep collecting money from me for services that they never actually intended to provide. I can see that I am not alone when I read the other complaints about *********************** US Health Group should be ashamed that they are offering this sham policy. My policy, #**Z831227B, needs to be canceled on 5/31 with no further payment, or I will contact my state senator about the misleading practices of this company.

• Review fromWei D

  Date: 05/16/2025

  I hope it's acceptable to leave negative feedback here. This has been the worst experience I've had with a healthcare insurance company. United Healthcare claims to provide 100% coverage for annual physical exams, but after completing mine, they found excuses to bill me for certain tests. They provided medical codes and essentially said, Sorry, these tests arent covered.I contacted both the hospital and my doctor, and they confirmed that these tests are typically 100% covered by most insurance plans. This experience has been incredibly frustrating and disappointing.Maybe United Healthcare should consider providing a detailed handbook to its customers, advising them to bring it to their appointments and go over each exam code line by line with their doctor. Apparently, thats the only way to avoid unexpected charges for services that are covered by other insurance providers.

  UnitedHealth Group

  Date: 05/19/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. 

  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.

  
  Sincerely,
  
  ****** *.

• Review fromMitchell C

  Date: 05/16/2025

  The worst. Give you either lies or misinformation about your claim, then put you on hold for 30+ minutes. Appeals process is difficult to manage and they ask for information that is hard to get. I had an in network claim that they disallowed. Then they admitted, yes, your provider is in network. But then they denied the claim!

  UnitedHealth Group

  Date: 05/19/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPPA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review.

   

  Sincerely,

  ****** O.

• Review fromChelsea M

  Date: 05/15/2025

  I needed to consolidate two of my Optum accounts. Which should've been an easy job on part of Optum, took many hours of work, many phone calls, and eventually a certified letter to threaten Optum that if they did not help me I was going to report them to the ************************** I spent over 10 hours trying to get my two accounts consolidated. Unacceptable way to treat a customer who has been with ***** for many years now. The call center is full of people you can't understand (poor English) and when you ask for a supervisor it's still the same issue. They are hard to understand every time you ask a question, you get a different answer.

  UnitedHealth Group

  Date: 05/19/2025

  To Whom It May Concern:
  
  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
  
  Sincerely,
  
  
  Consumer Advocate
  
  

• Review fromCasey A

  Date: 05/14/2025

  What a garbage excuse for health insurance under United Healthcare PPO. I had to visit the hospital last year (5/28/2024) to be exact, and I have spent literally an hour of nearly EVERY SINGLE DAY since then trying to get in touch with them. Ive emailed records, faxed records, mailed records, and they are still claiming to not have to cover a charge AFTER I paid over $3,500 to meet my deductible and theyre currently trying to stiff me with over $30,000 in bills and claims and every time I call my paperwork is mysteriously missing. You should all feel so ashamed of yourselves. Making money off of sick people and making our lives a living h*** to get the help we need, deserve and pay a ton of money for. As a doctor, I will avidly be advising my patients to steer clear of this sorry excuse of a company.

  UnitedHealth Group

  Date: 05/15/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.

  
  Sincerely,

  ***** *.

• Review fromTom E

  Date: 05/09/2025

  I would leave a zero if I could. I have been working on a bill from oct of 2023. It was miss applied as out of network but should have been in network according to their own guidelines. in sept of 2024 they told me it was taken care of. Today in may of 2025 I get a collections notice. Now way to get in touch with the insurance company to talk to them about it.The worst company I have ever dealt with.

  UnitedHealth Group

  Date: 05/12/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

  Should you have any questions or comments, please feel free to call *** during normal business hours at ************.
  

  
  

• Review fromJustice B

  Date: 05/08/2025

  United HealthGroup/Optum. I began working as a contractor in the ******* location under **** ******** since December 2, 2024. On March 27th I decided to leave the company as I felt mistreated and talked down to by your supervisor, I was treated as a child (28 years old) for one mistake. Your supervisor put me in two meetings regarding this issue and forced me to verbally recite your guidelines and "Assurance Statements". Within this same week multiple team members stepped up and confirmed they had had similar experiences and one even left as well. After this incident with my complaints of mistreatment, ******** *** reached out to apologize on behalf of the staff, team, and Optum for how this was handled and offered me what all contractors dreamt of, A full time position. After speaking with ******** *** and **** Stencil (Both supervisors) on April 7th, we had come to an agreement to bring me back to ***** as a fulltime employee, under a new supervisor, and we talked about expectations from myself and my expectations from them. It was a great meeting, we had laughs, we expressed gratitude for everyone's understanding and willingness for second chances, and everyone's hard work and dedication to proving what had happened was an isolated incident. One question that came up was regarding how leaving this position has affected me fiscally, I explained that missing even one week of work in ********** can be very stressful and makes things difficult. I have been unemployed now for 45 days holding on to a promise made by the same people who asked for a second chance with me, I was told my offer was rescinded for my curiosity regarding the pay. I asked about an original payment offer and what was brought back to me was a rejection of employment. I feel strung along, hurt, abused, and mostly disrespected by the establishment who claims they put people first. But with a company that denies so many claims of healthcare why would they support their claim of keeping their word.