About

Local BBB:

BBB of Minnesota and North Dakota

BBB File Opened:

8/26/2013

Business Started:

2/22/1984

Business Started Locally:

2/22/1984

Business Incorporated:

5/11/2017

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Daniel Kutoff, Partner

Chaim Kutoff, COO

Additional Information

Refund and Exchange Policy

We are committed to offering our customers above-and-beyond value via our 100% satisfaction/risk-free purchase policy. All LeoDaniels purchases are returnable within 60 days from the date of order arrival complete with free return shipping. If you would like to request a return past the 60-day policy window, please contact customer service by calling (855) 302-3626, or by filling out our contact form here.

All returned items must arrive back at LeoDaniels facilities in new and unworn condition with all original packing materials, documentation, certificates and tags intact. Refunds will be credited to the same payment method used during purchase.

On average, we process all refunds within 24 hours of receiving the returned item. Customers will be notified via email when the credit has been processed and/or if there are any issues with the return. To place a rush on a return package, please contact our customer service department by calling (855) 302-3626, or by our contact form to request expedited shipping.

If your package arrives damaged, please refuse receipt and return the shipment in its original packaging. Claims for damaged or missing items must be submitted immediately.

Gift Returns

All gift returns will issued as store credit, while the original buyer will not be alerted regarding the gift refund request. To begin the gift return process, place the item in its original packaging -- along with the gift receipt -- and follow the “Starting a Return” instructions below.

Items Ineligible For Return: 


Watches with security tags removed
Items showing any signs of tampering, wear or alterations by a jeweler other than LeoDaniels
Items showing signs of improper care
Loose diamonds without the original certificate (these will incur a $150 certificate replacement fee)
Some special order items—in these cases, the customer will be informed at the time of purchase of its ineligibility for return. Note: A “Design Your Own” engagement ring (ring mounting and loose diamond) is not considered a special order.
Items returned without the following materials (when applicable): original LeoDaniels jewelry box, certificates, manuals and accessories
Chipped or cracked jewelry, diamonds or gemstones
Items without a valid Return Merchandise Authorization (RMA) number
Items delivered using a third-party carrier

Business Categories

Jewelry Stores