Reviews

This profile includes reviews for Best Buy Stores, LP - US Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Buy Stores, LP - US Headquarters

  7601 Penn Ave S Minneapolis, MN 55423-8500

  
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  Best Buy

  5101 Hinkleville Rd Paducah, KY 42001-9049

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  Best Buy

  13141 City Station D Jacksonville, FL 32218

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  Best Buy Company, Inc.

  11200 W Broad St Store 423 Glen Allen, VA 23060-5815

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  Best Buy

  1980 Griffith Road Winston Salem, NC 27103

Review Details

• Review fromWendy K

  Date: 05/23/2025

  I ordered a Microwave which they delivered to a HOTEL in southern Iowa. I live in northern Iowa. I contacted Best Buy customer service so they could arrange to have it picked up and delivered to MY address. Initial phone call was over 1 hour 15 minutes. They said a refund would be issued and it never was. I called a week later to check the status and they said there were no notes on the account regarding this. I was placed on hold, then 10 minutes of waiting later they hung up on me. I called back again, talked for about 20 minutes. I asked for a supervisor, was on hold another 16 minutes and hung up on me again. During the last phone call I was told they couldn’t help me and I should file a police report. I contacted the hotel and they have the appliance. All Best Buy had to do was arrange for it to be picked back up and send it to MY ADDRESS! Instead I have no choice but to drive 1:30-2 hours to pick it up myself. Absolute worst experience ever! DO NOT GIVE THEM YOUR BUSINESS! If you feel you must, DON’T order online and trust them to ship it to you! Can not tell you how disappointed I am since I have been a loyal customer for 20 Years! Sad excuse for a business with absolutely HORRIBLE CUSTOMER SERVICE!!!

• Review fromDenise A

  Date: 05/23/2025

  Best Buy contracted a new delivery service Roadie (like a postmates or ubereats for packages) in some areas, and delivery drivers do not listen or contact customers for any clarifications or notifications. My package was left at an unmanned and obviously unkept side of a warehouse (VISIBLY UNPATROLLED) and decided that the location was the best place to leave my package. Instead of calling to clarify (which the delivery service provides a number to call and text for communication between the driver and customer), he left without any contact. I received a notification from the website itself stating my package was delivered and when I called the driver, he refused to go back to the package and resulted in my package being stolen. Best Buy has done NOTHING to resolve this issue. Roadie has not communicated back to me, and there has been no resolution.

• Review fromDanielle G

  Date: 05/22/2025

  0 Stars - Very disgusted with BB customer service. I purchased an item in-store (something they don't carry) to be shipped to my home, on March 5,2025. Product was to be delivered on March 11, 2025-when checking the UPS tracking it showed product damage/item lost by UPS. I stopped in at the store with my receipt and she did verify the UPS damage and she did see it on her end; however, was told that orders that are placed at store to be shipped they are not able to provide refunds and that I needed to call customer service. I decided to maybe give them some time on their end and called on May 5, 2025 and my first contact with operator was terrible - it's like they are reading from a script and can't say anything other than that, the gentleman I was speaking with kept telling me it needs to be investigated and that he can escalate it and refund would be 10-15 days. I couldn't understand this because they already have it showing UPS damage-nothing to investigate. He kept talking over me, I asked to speak with a supervisor and he said ma'am the answer is going to be the same nothing is going to change, I said I would like to take my chances and again asked for a supervisor, I was placed on hold for 10 min and then disconnected. I called back and spoke with another person, over apologetic for the trouble, sorry for the previous person I spoke with blah blah blah. I heard refund would be 7-10 days. So today May 22, 2025 I called again because there hadn't been any activity or refund, went through the entire thing again and was told that damage product refunds take 10-15 days - working days. I was well okay I called on May 5th, was escalated and so I said then I should see the refund tomorrow May 23? And he told me no the earliest (THE EARLIEST??) would be Monday (a holiday) well isn't that just convenient. I am so done, what a bunch of crap I shouldn't have to call and chase them for this refund - I am the customer and this is terrible service.

• Review fromEric K

  Date: 05/22/2025

  I set up automatic payment for their credit card and authorized a payment amount. Best buy has withdrawn in single instances 5 times the authorized amount and states that this is ok due to their terms and conditions. I believe this goes solely against the EFT Act that protects the consumer from electronic abuse. After trying to communicate with them about my concern the organization refused to assist and hung up on me forcing me to put a stop payment at my expense on my bank account due to their unauthorized access to my account and unauthorized amount to withdraw. The organization as a whole has the worst customer support making it nearly impossible to get to the right department to disput this issue and then furthermore they refused to show any support in assisting me in finding a solution for this unauthorized transaction. I will happily persue further actions but want to advise the public of their abuse to the EFT Act designed to protect a organization from abusing a payment portal.

• Review fromBen S

  Date: 05/17/2025

  Hello my name is Ben Srisukha
  I have been shopping at best buy for many many years. I have never have a problem with Best Buy. Unfortunately today I had the worst experience at Best Buy located on 1201 Hammond Dr, Unit C, Atlanta, GA 30346. United States. Yesterday I went to 3 Best Buy’s to confirm the release of
  * Pokémon - Trading Card Game: Scarlet & Violet Prismatic Evolutions Super - Premium Collection?Model: 10-10027-101?SKU: 6621081?Release Date: 5/16/2025?
  3 stores that I went to confirm they had product and were selling it the next day. I went to wait at the Best Buy at 5am and was the 2nd person in line. When I got to customer check out they told me they didn’t have that product. I was shocked. They then told me that the product was bought online and was in the process of being sent to a customer. The website says in store only under the item… I know they lied to me. About 15 people stood in line and waited and got nothing. I have very unsatisfied with how the release of this product went. I would rate the service a 1 out of 10 with 1 being the lowest. Please do better for the customer.
  If you can find the e product I’ll be more than happy to purchase it.
  Pokémon - Trading Card Game: Scarlet & Violet Prismatic Evolutions Super - Premium Collection
  Model: 10-10027-101
  SKU: 6621081
  Release Date: 5/16/2025
  I honestly feel back doored by Best Buy employees. They saw us waiting in line and acted like they didn’t why we were waiting in line. The supervisor name is Hunter and I think he is keeping the products for Best Buy employees or himself.
  Please resolve this.
  Thank you

• Review fromTeya B

  Date: 05/17/2025

  Title: Best Buy Delivery Nightmare – Cancelled FOUR Times and Still No Product
  If I could give zero stars, I would. Best Buy's delivery service is an absolute disgrace. We spent over $1,000 on a product, only to be jerked around FOUR TIMES by their delivery team. Every single appointment was cancelled and rescheduled — often with no notice, no explanation, and absolutely NO accountability.
  We were never even given a real chance to receive the item we paid for. We rearranged our schedules multiple times, waited around all day for deliveries that never came, and were treated like our time meant nothing. Each call to customer service was another round of being transferred, ignored, and lied to. They constantly passed the buck, gave us different answers each time, and showed zero concern for fixing the issue.
  This isn’t just inconvenient — it’s infuriating. We trusted a major retailer with our money and were met with complete incompetence and indifference. It’s unacceptable that a company of this size operates with such chaos and disregard for its customers.
  Save yourself the stress. Best Buy clearly doesn’t care once they have your money.

• Review fromBriana G

  Date: 05/17/2025

  I have always purchased my large items from Best Buy and used my Best Buy credit card and recently I purchased an iPad from Best Buy.com. In my account someone added another address I’ve never heard of before in another state across the United States. When I was following up to see when it would be delivered I saw it was out for delivery in another state. I called Best Buy immediately and let them know that was not my address, they opened a case but closed it, so I called again, the call center is not in the United States and it is hard to understand and to relay what is happening correctly. They opened another claim and said that it should be approved shortly so I could purchase another iPad to my correct address. Then that one was canceled, my iPad was never recovered, I never received it and they still made me pay for the item. This was corrupt because I don’t even know how the address was added to the account. It seems like it was done internally within Best Buy possibly a scam internally. So now I’m paying for an item I never received. Such a rip off. Hard to deal with them online I won’t buy online again and will not recommend them to anyone after this experience.

• Review fromRichard E

  Date: 05/17/2025

  Report of the failure of the installation of TV and wall mount
  On January 7, 2025, my wife and I went to Best Buy at Westfield, IN to purchase a Smart TV. We had moved into a new apartment in December,2024 and were interested in upgrading to a new TV with the latest technology.
  With the reluctant help of a Best Buy sales associate, we purchased:
  Sony - 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024)
  SANUS Elite - Super Slim Full-Motion TV Wall Mount for TVs 40"-90" - Low Profile - Sits 1.6" From the Wall With 20" of Extension - Black
  Sonos - Wall Mount for Beam - Black
  Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
  Install and Networked TV and Soundbar Setup
  Home Delivery
  The TV and accessories were delivered on January 14, 2025, by the BestBuy installers. They unpacked the contents of all items and proceeded to install the wall mount on the designated wall. After installation and mounting of the TV and Soundbar they provided an overview on how to operated the TV and answer various questions we had.
  On Saturday, April 12, 2025 at approximately 10:00 am we heard a loud noise to discover that the TV had fallen off the wall. See picture below. Surprised and disappointed we investigated the damage and took pictures to document the failure.
  Todate we have not heard from Best Buy to help resolve this issue.

• Review fromJohn E

  Date: 05/17/2025

  I Was in line to buy Pokémon Prismatic evolutions super premium collection at Terre Haute, IN location. There were 6 In stock and I was 4th in line. A store associate opened the door and told us the 6 in stock boxes had been flagged for online orders.
  When you go online to order this product it tells you to to purchase in store and doesn't give an option to purchase online.
  I had been in line the day before because there were originally 7 available but only one was in the store that day and was told to return the next morning to make my purchase because they would be arriving that evening.
  Now I've wasted 2 mornings and haven't received the product I was in line waiting to receive that should not have been available for online purchase.

• Review fromLuis V

  Date: 05/16/2025

  First part: I purchased a Samsung-25.
  1-They cancelled the order without a good explanation.
  2-Though the purchase did not went through they are sending me Junk unsolicited propaganda.
  **(%)**
  1- I filed the page online. I did not need any nonstandard issues, added extras or used coupons. It was a straightforward Online purchasing page. Every time I made a mistake it did not let me proceed which means that “All MY INFORMATION WAS VERIFIABLE”, name, mail, and Cred. Card. then I received a canceling mail that “did not say that my order was cancelled but “One or more items of your order have been cancelled” which leads to a lot of confusion. Part? not all? which part?, so do I still have to go and pick up the rest? Why did they not put “your order has been cancelled”?
  Then the explanation: “Unfortunately, we experienced a problem verifying some of your information, so we had to cancel your order” .That is not believable due to the above explanation. They could have cancelled or e-mailed about the need for me to complete the purchasing order etc.
  My thinking is: During the purchase, constantly popping windows were asking me for unsolicited plans, to register this or that making the purchase really difficult (But we are all used to this) and it is my belief that me rejecting some of these items might be the cause. Another more simple is that they “Did not had it in Stock regardless of being offered online”. They could have said that, instead of confusing the customer and trying to blame his lack of information as a cancelling cause.
  There is a 2nd part cut due to word count.
  I understand that some people expand too much, but every thing I put here "Is explicative and meaningful for customers to know"