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Business Profile

Computer Software Developers

SPS Commerce

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

1.16

Average of 23 Customer Reviews

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Review Details

  • Pauline M

    Date: 03/06/2023

    Stay away! stay away from this company! They are a Rip-off! We paid them 6 month before we were able to use the **** After the system was setup we still had continue problems. Some were fixed and some were not. We had issue with them trying to bill us for more documents then what was processed through there system. Still having issues with there system sending duplicate document to our customer and they have no fix for that. Now that we cancel our account they want us to pay another 5 month for a service we do not need or will use.

    SPS Commerce

    Date: 03/09/2023

    Hi,Thank you for sharing your feedback! I can understand your frustration, however, SPS Commerce has maintained by the terms of your signed agreement. If you have any questions, we would be happy to further discuss this with you. Thank you!

  • Hillary H.

    Date: 02/20/2023

    Terrible customer service, terrible management. I am trying to get my account set up and my trading partners ready to receive POs but my implementation specialist wont return call or emails and neither will her manager. I have used other EDI companies that are less complex and take better care of their customers.

    SPS Commerce

    Date: 02/20/2023

    Hi,Thank you for sharing your feedback. We are sorry to hear that your service expectations were not met. I will be taking a look at this internally to see where things are at. I will reach out to you directly to further discuss. Thank you!

  • stephen W

    Date: 09/21/2022

    This is a ZERO star. Obviously, I'm not the only one here and don't expect them to do the right thing so I'm just leaving this as a WARNING.I paid for their service for about a year. NEVER ONCE USED IT.Not even ONE time.Still paid.I cancelled and then get another bill for 2 months.I explained to them that I never used their service and cancelled months ago and their reply was, "your contract states you'll notify 30 days in advance of termination."Once again, Never used the service but paid AT LEAST $1,000. Now, they want $300 more.Stay away from companies like this.Find another solution to your EDI needs.

    SPS Commerce

    Date: 09/22/2022

    Hi, Thank you for taking the time to share your feedback! I can understand your frustration, however, SPS Commerce has maintained by the terms of your signed agreement. If you have any questions, we would be happy to further discuss this with you. Thank you!

    stephen W

    Date: 09/22/2022

    You absolutely do nothing to help make your customers feel better about your company. Your response is callous and uncaring. I will advise here and social media to not use this company.

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