Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will add that I'm disappointed that I had to reach out to the BBB in order to get resolution when SPS Commerce could have resolved this many weeks earlier.ort. We owe SPS Commerce nothing.

  Business Response

  Date: 10/16/2023

  Hi,

  Thank you for bringing this to our attention. I am working with our Payment Solutions team and we can confirm that there is nothing else owed to SPS Commerce. You should be hearing back from our Payment Solutions team who will confirm this for you as well.

  Thank you, 

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  As of today we are still not progressing. More of the same, promises to complete and communicate, then nothing. Our key person at SPS doing the work, is now going on vacation Friday so my guess is this will now be pushed into September. Unacceptable. 
  
  upport this integration, and our ability to meet our clients' expectations has been compromised. We have reached out to your team on multiple occasions seeking updates and clarification, but the responses have been vague and unsatisfactory. This lack of accountability and ownership on the part of SPS Commerce has been incredibly disheartening. Our business and reputation are at stake, and it is imperative that we have a fully functional integration to uphold our commitments to our customers and partners. We have expressed this to any supervisor that would listen, and also the *** site. Everyone says they are committed to getting it completed but it all ends up the same. Nothing is finished, and they stop communicating. We trust that you will prioritize our concerns and take immediate action to ensure the timely completion of the SPS Commerce implementation.

  Business Response

  Date: 08/21/2023

  Hi,

  Thank you for reaching out to SPS Commerce. Your feedback has been relayed to the Manager of your Implementation team. There is a high level of visibility into moving your project along. They have been in touch with you to communicate this information and any further questions can be relayed to them directly. They are looking forward to working with you on project completion.

  Thank you, 

  Business Response

  Date: 08/25/2023

  Hi, 

  Thank you for reaching out. I have elevated your concerns to Management. They plan on communicating next steps and additional resources on Monday. SPS Commerce is committed to helping you complete your integration.

  Thank you, 

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client of SPS Commerce since 2021. I have tried countless times to reach the correct person to automate my Purchase Orders, but no one ever responds and finishes the job, so I'm not getting what I'm paying for. I need the correct tech person to finish the job and automate my Purchase Orders to my warehouse ASAP, or I will not close this BBB case. This is simply automating the 940/945 forms correctly, which is what I've been paying for the last 2 years and have not received. I have called and emailed multiple times within the last 6 months and I get zero attention or resolution to this very important matter.

  Business Response

  Date: 06/28/2023

  Hi,

  Thank you for reaching out! I am going to be sending an email shortly as I wanted to gather more information regarding what's still outstanding along with looping in technical resources on our side. 

  Thank you, 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: you see that, once again, SPS completely ignores that they never finished the NetSuite integration. I have a valid reason for ceasing endless $500 a month payments to them. Please ask them to provide a copy of the contract because when I search back through my emails I can't find where they ever provided me with that.
  
  
  sue we had was that we needed to read a guide and complete a task instead of him doing his job of completing our integration. Basically, I felt like he was making me do his job instead of him doing it. I am not a software engineer which is why I needed SPS to complete this task of Netsuite integration. SPS failed us by not assigning a new project manager who would stay in communication and ensure our Netsuite integration project was completed. They charged $500 monthly for a software project that was left incomplete and unusable and they never showed any concern that the project was not finished. Now they have sent me to collections because I quit paying their $500 monthly invoices because they failed to provide the Netsuite integration I was promised by them. I reached out to ***************************** yesterday because she was my initial sales person back in May 2021. She just referred me back to the collections people. Whenever I've tried to contact anyone in a position of management they send me a non-actionable response.

  Business Response

  Date: 06/28/2023

  Hi,

  Thank you for reaching out. Your account has been moved to collections based on your outstanding balance. I am not able to engage with you on this going forward. Please work with our collections contact to resolve anything else that's outstanding.

  Thank you, 

  Business Response

  Date: 07/05/2023

  Hi,

  Thank you for reaching out. I will be sending an email shortly with more details on this. As noted, your account has been moved to collections based on your outstanding balance and our collections contact will be best equipped to help answer any questions. 

  Thank you, 

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying monthly for a subscription I wanted to cancel. Subscription was asked for by another vendor. EZB solutions. After over a year of nothing working wanted to cancel all.

  Business Response

  Date: 05/24/2023

  Hi, 

  Thank you for reaching out! I did review and it looks like a cancellation is in process. I will be sending an email shortly to confirm if there are any further questions on this. 

  Thank you, 

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPS is guilty under The Homeowners Protection Act of **** (HPA or PMI Cancellation Act, or Act) was signed into law on July 29, ****, became effective on July 29, **** Our loan #********** has been intentionally and illegally charged PMI for years. After multiple attempts to contact them they continue to act in a unlawful way. This loan has qualified for years under (LTV) thresholds ( current value is 403k and we owe 264k)We did take advantage of the ***** hardship forbearance in October 2021. This cannot be used against ** in continuing to charge ** PMI.

  Business Response

  Date: 05/15/2023

  Hi,

  Thank you for reaching out! SPS Commerce isn't a lender, so we wouldn't be working with loans or PMI. We would like to confirm your message has reached the correct company. I'm going to send you an email directly in a moment to gather some clarifying information.

  Thank you,