Reviews

Review Details

• Review fromLo R

  Date: 05/13/2025

  The management team in northern Mn and the management team in *********** have let the property fall into disrepair. Only one of the three boilers are working, the tenants have thermostats but some units are freezing and others reach over 100 degrees - not healthy for humans or animals to live in 100 degree heat all winter . Even having a window open all winter it was still 100 degrees or higher in some units. Regional manager has a tendency to harass and threaten residents and give resident write *** when complaints are lodged with whatever company or agency complaints have been made to. Managers have entered tenants units without leaving a notice that they have entered and several times have entered without knocking or prior notice . The apartments do not have safety chains to stop anyone from entering when a resident is home . Managers /fixing staff have entered apartment s while people are home when resident states I am running to the store and Ill be right back you can come up when I get back home manager didnt see the resident return home and entered his apartment without knocking and was very surprised when resident yelled what the h*** do you think youre doing when someone opened his door. Previous custodians have entered womens apartments at night without knocking or prior notice which makes the residents feel unsafe. One resident needed a new refrigerator and was told by ****** ***** youll get a new fridge when you pay your rent resident was withholding rent S she didnt understand how rental abatement process works . Staff have access to the mailboxes and the mailroom which the federal law prohibits - we have spoken to the post office and when the hey say they need to remedy this Androy/aka Trellis management states that they are remodeling and it will have a secure mail box location in 6-8 weeks - resident mail has been gone through, staff has put notices in the mailboxes which is illegal / also harassing people needing accommodations

• Review fromshadaya w

  Date: 10/21/2024

  THE HAVE MICE AND ROACHES. The website is a lie. Their is not a pool, gym or community party room. They have sent notice that the community room is not for use of the residents. The website states they have hard wood floor, also a lie. only the units in which people have been KICKED OUT of have been upgraded with new flooring. It is not hard wood, it is hardwood painted laminate. Which current units are not allowed to get. They do not have state of the art appliances like they advertise. The office management are monsters. This is not a good place to live. This place was pest free for years and all of the sudden they have full on infestations. I have had a pipe burst in the same location every year twice a year and they refuse to replace the entire pipe, they just keep having me remove all my belongings from my closet every few months and wash everything and throw away the rest. They charge over 5 to wash load of laundry. And when the washers or dryers break, they tell us its our responsibility to contact the vendor and tell them the machine is broke. They are known to retaliate against the residents for reporting them to HUD. They are known to lie and make things up to save their skin or to have an advantage over residence. They are well known for charging for ware and tare maintenance . They are known for hiring predatory tow companies, as well as known for having secret deals with them so they can pocket money . They are known to bully residents out of occupancy. They use intimidation acts to ensure that they are ridding the complex of the poorest people. They are known to force people on to leases when they are just regular visitors, they accuse regular visitors as living in the unit and then force you to add them to the lease and or stop them from coming over. There is zero parking because they will not allow units to have more then one parking pass, so everyone has to park in guess and on the street. They don't deserve a single star.