Reviews

This profile includes reviews for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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US Bank has 1392 locations, listed below.

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  US Bank

  null Minneapolis, MN 55402-7000

  
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  U.S. Bank

  4001 E Stevens Way NE #105 Seattle, WA 98195-0001

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  US Bank

  7307 N Division St Spokane, WA 99208-6545

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  U.S. Bank

  12000 SE 82nd Ave Ste 2001 Portland, OR 97086-7752

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  U.S. Bank

  12203 NE Glisan St Portland, OR 97230-2116

Review Details

• Review fromJerry C

  Date: 05/24/2025

  US Bank cares not about customers. I've banked at US Bank for over 40 years. Hardly ever caused them any problems. I deposit a check which turned out to be fraudulent and without notice they closed both my personal and business accoujtd. Freezing the money I had in there with no word how long I get it back. Too little time to have my VA disability and other pay into a new account until July 1. No word when I will get my pay for June. Uncooperative getting answers. RECOMENDATION.: DO NOT USE US BANK one star is the minimum to get posted they earned far less than one

• Review fromCarter M

  Date: 05/23/2025

  Closed my checking and switched banks. Stopped using their credit cards. Never felt happier

• Review fromKim L

  Date: 05/23/2025

  This would be the last bank I would bank with. Talk about incompetence. I have been receiving someone's mail for over three years. I have contacted their customer service number (six times), written to their Office of the President, in addition to every piece of mail (over 25) I have received marked "person does not live here" and sent back. Would you believe this incompetent bank literally sent me a letter stating, "If you continue to receive this person's mail, please contact our customer service department." I am now going to research a regulatory agency to contact since this violates consumer privacy laws.

• Review fromJim M

  Date: 05/22/2025

  Terrible customer service. Impossible to speak with an actual person. Even when you think you're close to talking to someone, it asks you what it's about, then goes back to giving you useless information and doesn't connect you to anyone. One more car payment and I'm through with this bank forever.

• Review fromWendy C

  Date: 05/17/2025

  Unable to login into my mortgage account. I talked with someone on the phone, they could not help me. Just a bad company. I am great at resetting usernames and passwords, but it is almost impossible to login into a mortgage that has existed for 17 years. My payments come, thats it.

• Review fromPhillip M

  Date: 05/16/2025

  I would not bank with this bank. I’ve been banking with this place for over a decade and the service I received through them is unacceptable not professional at all if I was a banker, I would not bank with them.

• Review fromDouglas C

  Date: 05/16/2025

  Took a vehicle lease with these clowns back in Mar 9th 2022. Maturity date was Mar 9th 2025 and got a quote for lease-end buyout good thru Apr 3rd 2025. Sent the check, it arrived Apr 14th, but in the meantime they auto-drafted another payment on Apr 9th. So now I've paid an extra $420 above the payoff amount and they're telling me no credit is due. I will never do business with this bank ever again, and based upon all the 1-Star Ratings, every consumer should avoid this bank like the plague.

• Review fromWendy S

  Date: 05/15/2025

  I am at the age when I can easily say that I have experienced multiple US bank accounts, credit and loan services for over 25 years. I have worked with nearly every major credit company that there is.
  I have never had such a horrible experience in all of those years. The first problem, nothing offered for solving problems at all - horrible customer service.
  They do not process payments in a timely manner. When it takes at least two weeks to post a payment - (and then maybe 8 days) - there are going to be serious issues with unfair fees, overdrawn accounts, unfair credit reports and some extremely angry customers. They want you to let them take payments directly from your personal account. I advise against it.
  In fact that all of this seems quite on purpose, as US Bank has little incentive to fix the issue at all, given we have no more protection agency to help us.
  There is no 'running balance' anywhere - not on the statement and not online. You literally have to use a calculator or download to an excel sheet to ensure that their calculations are correct - poor, poor practice.
  Online assistance is dismal. The agents that chat or talk with you over the phone are unhelpful to say the least and cannot answer a simple question or solve any issues. You cannot resolve problems by contacting them without spending an exorbitant amount of time moving from one person to another.
  I entered into a zero-percent initial offer with this bank. Normally, I put the date that the offer expires on my calendar to keep track - but you cannot do that either. Thye don't give you a date. It simply says that it ends on "XX-month" statement. OK...?? but there is a date, so what is it exactly?
  Do not bank with this agency. Thank goodness it was just a credit card. I cannot imagine having to count on this bank for a loan or depositor account!
  Yes I would like a response form an administrator! -- at least an apology for all of the problems I experienced.

• Review fromRobert H

  Date: 05/13/2025

  I can't do negative or i would I was giving instructions for more than one employee of us bank from branch offices to online about a check i wanted to make sure was good i was told only way to check it was to deposit it so I did they locked my accounts for 45-90 days none of that check $ was used or gone i was also told that there were going to cut ties with me as a customer and that I also may not get any of my own money back from my accounts next i found someone who was willing to actually help got a check account opened so I could try to recover and pay bill but I had to rest all my online information I against exactly as was instructed and if locked account again I send ahr on with people all saying there nothing we can do processed to tey them that this was there fault not mine and someone somewhere in the company can fix it they just said nope no one then was told that a manager would call me back no one has and I'm betting no one will if you want you life screwd over by a company THIS IS THE ONE YOU WANT

• Review fromChristopher C

  Date: 05/13/2025

  I had an account for 4yrs, had balance of 7500$ paid it off after year of interest at 28% then they up my limit to use after taking in interest 300 out of $400 dollar payments, which means only $100 going to principal, my limit went up to $11k I stop using card for almost a year, they dropped my limit from 11,500 to 500, just when I was about to use the card two weeks prior, they money hungry and was willing to increase my limit back that I had because I didn’t use my 11,5 in almost a year, so I ask for reinstated was denied so I canceled the card, horrible company!