Reviews

Review Details

• Review fromCarolyn A

  Date: 05/30/2024

  Thank you to everyone that helped us at Mr. Handyman. We needed to have some safety grab bars and railings installed in our house quickly. They were quick to reply, provided me with clear options and explanations to how their services work and quoted a very reasonable price. They got a technician to our house sooner than anyone else was able. Our technician Aaron was helpful, courteous, quick and clean. He offered some suggestions for things we hadn't thought of and went out of his way to handle those additional installations we hadn't anticipated. I can't thank them enough for making an extremely stressful moment as easy as possible. We will absolutely use them again.
  

  Mr. Handyman of Greater Grand Rapids

  Date: 08/02/2024

  *******, thank you so much for your feedback. It is gratifying to hear that our team was able to help you out quickly and courteously. We strive for safe, friendly, professional experiences for our valued customers. We look forward to helping you again in the future.

• Review fromGreg P

  Date: 05/25/2024

  I need to share my unfortunate experience with Mr. ********************** so others will pay more attention than I did by asking more questions before approving the work and carefully review the estimate before signing on. I had one patio sliding door that was not opening/closing well after 20 years. The Mr. ********************** technician diagnosed the problem as worn out rollers that need to be replaced. He said he would order the parts and return in one week to complete the repair. I paid him $ ****** for the consultation fee and parts. He returned in one week with the two new rollers and replaced them and adjusted the door in about 20 minutes. The technician then handed me an invoice for an additional $385.00.I was surprised by the high amount and then I saw the invoice breakdown. They charge $400.00 per hour for labor! The quick repair ended up costing me $ ******. The final bill included the consultation fee, labor fee, service call fee, and materials. That also included a $40.00 off labor coupon and a $50.00 estimate rebate they subtracted for having them do the repair. And the bill was still $****** to replace two rollers on a sliding door!!!My suggestion is to do a better job than I did about finalizing the cost before you sign on the job approval line. I never guessed that this repair would cost so much and didn't ask enough questions. Don't assume anything with this company.
  

  Mr. Handyman of Greater Grand Rapids

  Date: 08/02/2024

  ****, thank you for your feedback. I know that we discussed this with you on the phone but in fact this job was not 20 minutes. As a business, we had a great deal more invested in this project than what you described. This review also devalues the accumulated experience by our service technician and his efficiency on site. There was a lot more that took place beyond the hour that he worked on the door. We have never charged $400 per hour and we hope that current inflation rates don't take us to that any time soon. I agree that it is always a good idea to making sure you review and understand the contract before signing. We did ask you if there was something that we could do for you to ameliorate what you perceived to be a costly repair but you declined.

• Review fromNancy B

  Date: 05/11/2024

  I want to thank Mr. ********************** for truly providing Service! From initial contact, through quote process to work being completed. My tech was ***** who hit all the marks from arriving on time and being pleasant to deal with through completion of all the little nagging stuff that I wanted to have done. Great and reliable service - definitely the way to go and will use again.
  

  Mr. Handyman of Greater Grand Rapids

  Date: 05/13/2024

  *****, thank you so much for sharing your experience. Our team really works hard at making the customer experience great. I'm glad to hear that you noticed! We'll be ready the next time you need us or if your friends and neighbors are looking for help.

• Review fromKendra L

  Date: 05/09/2024

  Thank you for being quick and efficient! We appreciate your effort.
  

  Mr. Handyman of Greater Grand Rapids

  Date: 05/10/2024

  Glad to help, ******. We are focused on quality and customer satisfaction. Our professional staff is highly motivated to do great work; I'm glad you had a good experience and hope that you'll share that with your friends and neighbors!

• Review fromRonnie S

  Date: 04/23/2024

  Great service provided for my mother by Mr. handyman ****. He fixed her door and image is very pleased.
  

  Mr. Handyman of Greater Grand Rapids

  Date: 04/24/2024

  ***** Thank you for your feedback. We are proud of our carpenters who strive for quality and professionalism in all of their jobs. We will be here to help you the next time; please ask your Mom to tell her friends and neighbors about Mr. Handyman!

• Review fromCarleen R

  Date: 04/17/2024

  David was great! Really happy with the friendly, knowledgeable staff.
  

  Mr. Handyman of Greater Grand Rapids

  Date: 04/24/2024

  Hi *******, thank you so much for your comments. We really work hard to find and train great people to work in our office and out in the field. I'm pleased to hear that you noticed. Please be sure to share your experience with your neighbors!

• Review fromElizabeth B

  Date: 03/26/2024

  fast and could do all the handyman things we can't do - I will call them when I have another "list"
  

  Mr. Handyman of Greater Grand Rapids

  Date: 03/28/2024

  Thanks for your nice comments, *********. We are so pleased to have met your expectations and we look forward to helping you again in the future!

• Review fromChristine L

  Date: 03/15/2024

  Excellent workmanship, enjoyable personnel. Always on time with reminders ahead of time. Estimates spot on. The price was reasonable too.
  

  Mr. Handyman of Greater Grand Rapids

  Date: 03/28/2024

  *********, thank you so much for taking the time to post your review of our service. We take great pride in our professionals and their fine work. Please keep us in mind for the future and tell your neighbors about us!

• Review fromBrett P

  Date: 03/04/2024

  Mr Handyman was great! The tech (Aaron) was prompt, professional, and gave an accurate quote prior to completing the job. I definitely recommend using Mr Handyman for any jobs!
  

  Mr. Handyman of Greater Grand Rapids

  Date: 03/05/2024

  Thank you, ****. We are glad that you had such a great experience with Mr. Handyman. Please be sure to let your friends and neighbors know about Aaron and our professional team of technicians. We look forward to helping you with your next project!

• Review fromJason E

  Date: 01/25/2024

  Great company with great employees. Love their communication! They are the best!
  

  Mr. Handyman of Greater Grand Rapids

  Date: 04/15/2024

  Hi *****. I just noticed that I neglected to respond to your feedback a couple of months ago. Thank you for taking time out of your schedule to post this review and to highlight our communication. At Mr. Handyman, we work hard to train and encourage our employees to communicate with each other and our customers. We believe that is critical for a professional handyman service. We look forward to helping you with the next project at your business or if you need us at home!