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Business Profile

Extended Warranty Contract Service Companies

Guardsman

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Guardsman's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guardsman has 43 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 345 Customer Reviews

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    Review Details

    • Jordan H

      Date: 05/13/2025

      We bought a protection plan and they were definitely not worth it when I went to make a claim. Claims denied and I was blamed when their website duplicated an uploaded photo for my furniture 28 times. They claimed that I did not send in the required photos but their system had to have duplicated the photos on their end. However, I was left with damaged furniture and no payment to me or furniture repair. It is not worth it. I would not purchase again. I would not recommend this company to others.

    • Gary N

      Date: 04/29/2025

      The worst company to do business with. My couch has been broken for almost a year now. They are rude and have hung up the phone on me numerous times. Or I get left on hold forever. Will never do business that has them warranty anything. Zero stars if possible. *** I bought this piece from *******. They act like it's not their problem either

    • Rusty P

      Date: 04/22/2025

      If it was possible to leave a negative star rating for Guardsman I would. Guardsman does not have any intentions to back their product. They will gladly take your money and find any reason possible to not back their product. The actions they take to not stand behind their product is shameful, a promise of service that they never planned to honor. This company should be reported and face civil and/or criminal charges for their complete disregard for honoring promised services. DO NOT SPEND YOUR MONEY ON GUARDMANS.

    • DAVID K

      Date: 04/20/2025

      I bought my chair at ******** opted for the protection plan with Guardsman around $500 for that plan by the way I dont suggest buying the plan you have to go online fill out a whole bunch of stuff then wait 30 days for a reply and when they came, they did nothing and said nothing was wrong with the chair I just put another claim in. It does not even give me a claim number, but Ill wait 30 more days and see what I get but I do not suggest spending that $500 on Guardsman in Havertys. You should be ashamed of yourself for using this company and you wash your hands of it once the sale is done and you take your percentage on the protection plan and give Guardsman the rest not very good business practice ******* you should look into this

    • Alison W

      Date: 04/04/2025

      Do not buy any furniture that ********* covers worst company I have ever dealt with and they do not cover what it says it does

    • Randall B

      Date: 03/24/2025

      If i could give less than one star i would, do NOT waste your money supporting this rip off of a company. They will NOT cover anything regardless of what their plan says or you are told. Read all the reviews and see they back this one up. Total rip off and scam. I wish the criminal activity would be stopped as it is fraudulent to say the least.

    • Donna P

      Date: 03/22/2025

      I would give this company negative reviews if possible. They are a scam. We have purchased this plan over & over in hopes it would be safe to have it & they would fulfill the guarantee but they never have. We had one furniture store manager replace furniture bc of our loyalty to that location but outside of that guardsman has never provided any type of repair or replacement as promised. How they are able to continue operating is appauling. The furniture stores that still sell this policy is doing their customers a disservice & definitely losing my business.

    • Jessica L

      Date: 03/18/2025

      Purchased a 5 year complete protection plan, fabric warranty for 219.00usd. Filed a claim for a small hole in my sofa and was denied the claim, despite the plan covering pet damage. I will never recommend this company or purchase another warranty for furniture through Guardsman again.

    • Lauren W

      Date: 03/18/2025

      Terrible Experience- stay away! I purchased the protection plan for my dining table that clearly states it covers any wood chipping. Well within months it started chipping. I filed a claim and after a month I just got an email saying sorry its not covered. I've been trying to get a hold of them to figure out why and its been impossible. They don't answer the phone, have horrible customer service and complete fraud company.

    • Laurie W

      Date: 03/07/2025

      We purchased the 5 year Guardsman Protection Plan for $376.46. Our recliner has broke under this plan and they refuse to have a technician come to our house to repair it or as they state replace it. They do not service our area. Why would the Furniture store ***********, in *********, sell a service when Guardsman is located in ************, ** 5 hours away. Also why cant I make a BBB complaint and only leave a review? This is a scam and for the salesperson to get a commission knowing that there is no company nearby. And why doesn't *********** send their technician to fix it who is 30 minutes away. My next complaint! Our calls and emails are ignored and if you talk to someone they are rude!

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