Fuel Oil
PitStop FuelsComplaints
This profile includes complaints for PitStop Fuels's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
I could only afford 100 gallons. So they delivered on Friday and of coarse I ran out during the night Thursday.when the delivery man came he said I have to do a pressure test or I cant put fuel in. And then give me a bill for $50. This is a racket pit stop is running. I would change companies but I would have to put in new tanks and fill them and take theirs out. And i cant afford to do that.
Business Response
Date: 12/19/2024
Pitstop Fuels does not deliver to specific towns on designated days of the week. For several years it has been Pitstop's goal to deliver to our customers within 3 days of the order. Gathering orders over a 3-day period allows us to build efficient routes so we can meet more of our customer's needs. In this situation, the customer ordered on Wednesday, and we delivered within the 3-day window. As for the leak check, it is required by law to perform a leak check on any system after an interruption in service. We charge for this because it takes our employees extra time to perform the test and get the propane system back into operation.
Planning routes to meet customers' needs while managing a large fleet of vehicles, driver's allowable hours per federal regulations, managing supply contracts and the logistics to ensure that supply is available to the retail delivery team as well as maintaining compliance with over 20 different local, state and federal agencies keeps the operators of Pitstop Fuels very busy. Under no circumstances do we have the time or inclination to delay delivery to our customers for any perceived financial gains. Our goal is to deliver liquid fuels to HELP customers in our communities.
********************** offers automatic delivery as an option to aid in preventing run outs as well as new monitor technology for customers to get remote readings and notifications to their smart phone.
Thank you,
****** ********
Initial Complaint
Date:07/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a home in July 2021 and it has a propane tank that came with the house that is rusting and unkempt. I have contacted Pit Stop Fuels to pick the tank up as it is hazardous and concerning (it still has propane which would also be a refund for me) and despite making numerous calls and speaking to different people, they have never came to pick the tank up. I understood in the bad weather but we are going on the third summer of me contacting them to come and get it.Business Response
Date: 08/04/2023
This tank was picked up earlier this week and the account is settled.
thank you,
Initial Complaint
Date:07/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Business Response
Date: 07/21/2023
Hello,
The propane tank will be picked up today 7/21/23. Once the paperwork is turned into the office and processed, the account will be closed. The account will reflect this before the end of the month.
Thank you,
*****************************
Pitstop Fuels
Initial Complaint
Date:04/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Business Response
Date: 04/25/2023
This tank was picked up on 4/25/2023
Thank you,
Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for fuel on Wednesday last week. Their website says they are delivering fuel within a week. I called today to see why they hadnt come because Im out and they said they werent coming until Friday. Unless I want to pay a fee I cant afford.Business Response
Date: 02/14/2023
This delivery was delivered to the customer ahead of the projected delivery date as stated in the customer complaint and before the customer ran out of propane. The ********************** office contacted the customer via phone today and there are no remaining issues to be worked out with the customer.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.