Web Design
SMB Resource GroupAbout
Important information
About This Business
Products and Services
Business Details
- BBB File Opened:
- 4/22/2011
- Business Started:
- 1/1/2008
- Type of Entity:
- Sole Proprietorship
- Business Management:
- Mr. Mohammad Rahman, Chief Technology Officer
- Number of Employees:
- 2
Additional Contact Information
- Principal Contacts
- Mr. Mohammad Rahman, Chief Technology Officer
- Customer Contacts
- Mr. Mohammad Rahman, Chief Technology Officer
- Fax numbers
- Other Fax: (413) 208-3392
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- The business states their Order Cancellation Policy is as follows:
If you must cancel an order for any reason and your order has not shipped yet then call customer service immediately and we will cancel the transaction. If the order has shipped already then you may refuse delivery to avoid the cost of return shipping. In this case, you will not be refunded the original shipping charges for that order. We reserve the right to charge you the appropriate shipping fees for products advertised with free shipping if you refuse delivery.
In order to be eligible for a full refund (less S&H charges), product must be in resalable condition (no stickers, markings, etc.), complete, and unused, and the outer seal must not have been opened or re-taped.
Product returns:
All product returns must meet SMB Resource Group return policies in order to issue a Returns Authorization.
We will not accept any product returns without an RA (Return Authorization). Please contact customer service to obtain an RA within 20 days of receipt of your order. We will not issue credits or replacements for unauthorized returns.
RAs are valid for 10 days after being issued. The product must be returned within that time frame.
DOA (Dead on Arrival) merchandise will be replaced with the same product only. DOA claims should be reported within 20 days of receipt of your order.
All returns are subject to an 18% re-stock fee.
All shipping and handling charges are non-refundable under any circumstances.
The customer is responsible for shipping returns to our warehouse and all shipping costs. Customer must use a traceable shipping method for returns (i.e. UPS, FedEX)
Product must be in the original box with all packing materials and accessories intact and in a "like new" shape.
All orders for custom-built products cannot be cancelled or returned
Some products are non returnable.
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.