Reviews
This profile includes reviews for Modern Pest Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromSusan H
Date: 04/10/2025
I had this company for 8 years, I called yesterday to schedule my service and was told my contract was cancelled. NO call, NO letter, NO notification, NO reason given, just simply cancelled for NO good reason! What poor business practice! I had this company when they were EcoPest Control and they were good. Since they have been taken over by Modern Pest the service has become horrible and they way the treat the paying customers is awful!
Modern Pest Services
Date: 04/16/2025
Hello,Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We'll be sure to relay your feedback to our admin team for future improvement. Thank you again for your review.Review fromNancy C
Date: 04/07/2025
The technician called me and explained what I needed to do to help keep mice out of my shed. He told me to call him when I had done what he said and he would come back and rebait the stations. He was very thorough. In the past when I have had a problem in my house they have been very good about responding quickly.Modern Pest Services
Date: 04/09/2025
Thanks for the kind words and for choosing Modern Pest, *****! We're glad to hear you're happy with your serviceReview fromRenee D
Date: 04/01/2025
I have been a customer for several years. I was very impressed with the technician who came out to my house last week. He was friendly and very thorough.Modern Pest Services
Date: 04/02/2025
Thank you so much for the kind words! We're happy to hear that your service professional was friendly and thorough!Review fromRodney F
Date: 03/30/2025
Dispatch, scheduling, personnel are all very efficient. I only give a 3 star average rating because the price we pay for three 30-minute visits per year is no longer cost effective. We are considering dropping the tri-annual rodent plan.Modern Pest Services
Date: 04/01/2025
Hello,Thanks you for your feedback. We're glad you are satisfied with dispatch, personnel, and scheduling. As for our pricing, to offset the rising cost of materials and labor, the company evaluated what could have the lowest impact on our clients that would allow us to continue offering quality service. We will take this feedback to our executive team for future consideration. We appreciate your business and thank you for being a Modern Pest CustomerReview fromMike O
Date: 03/15/2025
All went well for there first visit. The person they sent out was very thorough.Modern Pest Services
Date: 03/18/2025
Thanks so much for the great review! We pride ourselves on our thorough service and we're glad to hear you had a thorough first inspection. Thanks again for choosing Modern Pest ServicesReview fromTerri M
Date: 02/19/2025
Very pleased that the technician (****) performed a very thorough inspection including checking outside for mouse tracks in the newly fallen snow to see where the mice might be getting into the house. He also updated the documentation of where all the bait stations are located to make it easier for the next technician to perform an inspection. He suggested adding a few bait stations outside the house which I would like done in the spring.Modern Pest Services
Date: 02/21/2025
Thanks for the kind words! **** is a great technician and we're happy that you had a positive experienceReview fromBenjamin O
Date: 01/24/2025
My technician was outstanding and Modern Pest is our go to.Modern Pest Services
Date: 01/27/2025
Thank you so much for your 5-Star review! Happy to be your "go-to"!Review fromPeter S
Date: 01/09/2025
I have used Modern Pest Services for many years and am generally very satisfied with the caliber of their technicians.Modern Pest Services
Date: 01/09/2025
Thanks so much for the kind words! We pride ourselves on our award winning service and we're glad you had a great experience. Thanks again for being a Modern Pest customerReview fromBeatrix B
Date: 12/22/2024
I am very satisfied. Very polite & courteous. They checked all traps & added more at my request & will come back in a month to re-checkModern Pest Services
Date: 12/30/2024
Thank you for the wonderful review. We're so happy to hear that our technicians provided excellent serviceReview fromLois W
Date: 12/04/2024
TERRIBLE COMPANY TO DEAL WITH!! I am having long time issues with scheduling appointments in a timely manner, having the tech not showing up, or even getting the supervisor or manager to contact me. I wrote a bad review and the OWNER wrote back that he would like to help and told me who to contact. I followed his instructions that same day. Sent e-mail to modern pest on November 25th. She replied that she would have a manager reach out. That is yet to happen, and today is Dec 4th, 9 days later. I am being ghosted! No response to calls or follow up e-mails. I have been trying to get the dead rodents removed from my ceiling since OCTOBER, to no avail! This is not acceptable, for $70 a month with NO SERVICES. Yes, I am angry. I have since asked for this request to be escalated to someone who can credit my account for ******************** NOT rendered. Of course, no response to this either. Since the owner saw my last post, maybe he will do the right thing and follow through to resolve this issue. I will be contacting the BBB if we can not resolve this issue. Very disappointed, and I am a long time customer!Modern Pest Services
Date: 12/12/2024
Hi ****,
We apologize again for your experience. We hope that the solutions our management provided over the phone were satisfactory. Please let us know if there's anything else we can do to make the situation right for you. Thank you for giving us the opportunity to fix this issue with you.
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