Local BBB:

Better Business Bureau Serving Eastern MA, ME, RI & VT

BBB File Opened:

2/12/2018

Business Started:

2/10/2010

Type of Entity:

S Corporation

Number of Employees:

3

Additional Information

Refund and Exchange Policy

Refund policy

Returns

Free Return within 30 days with receipt of unopened, unused product. Return the product to the shop by mail to Merkaba Sol 223 Water St. Augusta Maine 04330. You can also return the unopened, unused product with receipt for a free refund to 223 Water St. Augusta Maine 04330.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned and

print on demand (POD) or clothing. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Clothing - we do not shock clothing. All clothing is shipped from our print partner direct and is made to order. If your clothing arrives damaged or misprinted please take photos and send them to us. We will contact our print partner for next steps.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Merkaba Sol, 223 Water St, Augusta ME 04330, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Merkaba Sol, 223 Water St, Augusta ME 04330, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Other Resources

Maine Department of Agriculture, Conservation and Forestry
22 State House Station
Augusta ME 04333
Phone Number: 207-287-3200
Fax Number: 207-287-2400
https://www.maine.gov/dacf
[email protected]

Business Categories

Candy, Jewelry Stores, Gift Store, Candles, Metaphysical Supplies, Chocolates