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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromBarbara V

    Date: 07/11/2023

    We had a bathroom clog. Roto Rooter came out and said the toilet needed to be snaked and it would cost $792. I paid and was given a 6 month warranty. A few days later, the tub and toilet backed up again. The second plumber snaked the line again. The bathroom backed up again and we called Roto Rooter around 1. They said they were double booked and couldn't come until today. Since we only have 1 bathroom and couldn't use the toilet or shower, we had to try to get another plumber out asap. We called Caton's Plumbing who came out last night with a camera that what they did wasn't the issue. He said there was a clog on the pipe in the basement. He said they are affiliated with Roto Rooter. He said it would cost $753, $300 to fix the toilet that was not properly put back by Roto Rooter's second plumber. We didn't want to spend another $753. Roto Rooter came out today with a camera and confirmed what the plumber last night said. But, he, also said, it would cost us another $400. We spoke to the manager who spoke to the regional manager who confirmed the first 2 plumbers did not have cameras so they didn't see the blockage but we would still have to pay $400. We have no choice but to called another plumber, not affiliated with Roto Rooter and pay again. They refuse to reimburse us, even though we didn't need the work they did

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