Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Tools

Black & Decker (U.S.) Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Complaints

This profile includes complaints for Black & Decker (U.S.) Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Black & Decker (U.S.) Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Black & Decker (U.S.) Inc.

      701 E Joppa Rd Towson, MD 21286-5559

    • Black & Decker (U.S.) Inc.

      701 E. Joppa Rd, TW425 Baltimore, MD 21286

    • Black & Decker (U.S.) Inc.

      null Wethersfield, CT 06109-3053

    • Black & Decker (U.S.) Inc.

      700 W. Mississippi Denver, CO 80223

    • Black & Decker (U.S.) Inc.

      P. O. Box 174335 Denver, CO 80217

    Customer Complaints Summary

    • 230 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Assuming that a  replacement shipment is in process, I am satisfied.  Thank you.

      Sincerely,

      **** ********told that normally ***** would simply send out a replacement engine. However, ***** has discontinued this Washer model and they have no engines or replacement parts.8. I then contact *** ****** , and he confirms no engine and parts and there is nothing he can do.9. I then go through the motions again with *** and finally get a Black and DeckerCustomer Support agent , ****** ******** Donasco with his boss , agree to *** a 3600 PSI 2.5 DeWalt replacement washer to me. And to just scrap the oil leaking washer. I am still waiting for confirmation.10. I want the washer replacement and compensation for mileage traveled . The time and heart burn are on me. Thank you

      Business Response

      Date: 05/20/2025

      *** advised they are shipping a Dewalt model DXPW61299 pressure washer to Mr. ******** to resolve this matter.

      Thank you for your cooperation.

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ***** received the survey and when I clicked the link to fill it out, I was not even able to fill out the survey, as the link said this survey has expired I have many Dewalt products and did not want to resort to this complaint, but have not received any resolution of obtaining a refund with them directly. Like I mentioned, the only viable resolution to make the purchase of this faulty product right is a refund. If Dewalt does not want to pick it up, I will be hauling the faulty product y to the curb for trash collection.

      Business Response

      Date: 05/20/2025

      Per the customer's request, a satisfaction refund check has been requested.  Please allow 2 - 4 weeks for the check to be processed and delivered.

      Thank you for your cooperation.

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      copy of receipt attached

      Customer Answer

      Date: 05/12/2025

      receipt attached

      Business Response

      Date: 05/19/2025

      We contacted the customer who accepted a new lawn mower to resolve this warranty claim.  The customer's ****** lawn mower has been ordered and shipped  under *** tracking number 1ZAG54230303091386.

      Thank you for your cooperation.

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached our the proofs of purchase.ntion to this matter.Sincerely,****** *******

      Business Response

      Date: 05/19/2025

      This customer has filed several other warranty claims with DeWalt in the past.  We have replaced four batteries and two drills for this customer, even though his ******************** were out of warranty.  As a final customer ********************** gesture, we are sending the customer one new battery that has been ordered and shipped under *** tracking number 1Z09848W0304176809.

      In the future, the customer will be referred to our ********************** Factory Service for all DeWalt tools including our battery warranty exchange process (see attached).  Thank you for your cooperation.

      Customer Answer

      Date: 05/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23090256

      I am rejecting this response because: black and decker did never reached out to me I have checked my email and filtered my search box, It is a shame that I have to go through BBB to even get a response from you guys for such a cheap item. What if I am in another country does that mean that I am left to s*** on myself if something happens to my items? It's a shame that dewalt was my choice, my family choice we have been using your products for YEARS  and you guys tricked me into discarding the item then refused to assist. No one reached out to me asking for a contact number. LIE!!

      Sincerely,

      ***** ******** you can get the support you need without any problem. Please contact directly or send the tool to the nearest service center in your area and they will further assist and evaluate the tool for you." I was already told to discard the item and now they are tell me to take.time.from my day to take an item that no longer exist as it was discarded as I was told to by dewalt I have been emailing since March 3rd and no one is responding. Please assist with getting the item replaced or refunded I have wait so long this has caused me so much distress ect

      Business Response

      Date: 03/25/2025

      Our company is DeWalt Corporation, we are an engineering and land surveying contractor and have no association with DEWALT Tools or any of their products (just the same last name). This complaint was sent to the wrong business. Thank you.  
      **********************************

      Business Response

      Date: 04/15/2025

      We were unable to call the customer who is located in ********  The address provided by the customer was for a freight forwarding courier.  This is the reason the order was cancelled.  We emailed the customer requesting correct contact information and are waiting their reply.

      Thank you for your cooperation. 

      Business Response

      Date: 04/23/2025

      We emailed the customer about replacing her drill.  We requested a correct shipping address in ***************** to complete the order and are waiting to hear back from her.

      Thank you for your cooperation.

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrong on the vaule it's 169 just found the email with the receipt.

      Business Response

      Date: 03/13/2025

      In order to address the warranty claim, we contacted the customer and requesting the referenced emails confirming the delivery and receipt of the tool set and and asked him to confirm his shipping address.  We will review and advise when we receive this information from the customer.

      Thank you for your cooperation.

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: 22879952



      I am rejecting this response because:



      Sincerely,



      ******* ******eaking a dangerous chemical. They also told me it’s a federal crime to do such. I will not commit a federal crime for B&D or anybody because I am law-abiding.


      I have tried to work with these people, and when I received the replacement unit, it had issues with parts not matching and the tape; I sent them an email in frustration. They responded several days later that they would send me a third unit, and I didn’t have to return any units to them. However, I did not accept it because we had gotten the tape off and purchased the proper exhaust hose for this unit. The heat never worked for the replacement unit, so we bought a separate heater. The AC still seemed to work. After purchasing a separate heater, we had to remove the portable air-conditioning put it in the garage until needed. The last several days, it has been warm, so we brought it ***tairs, and that’s when I started to experience headaches, nausea, and vomiting. I kept smelling nail polish remover, it was the refrigerant leaking.

      Business Response

      Date: 02/06/2025

      Black & Decker portable air conditioners are licensed products manufactured and sold by Equity Brands.  This notice was been forwarded to Equity Brands who acknowledged receipt and that they are handling this matter.

      Thank you for your cooperation.

      Business Response

      Date: 02/14/2025

      This case is solved.

      Customer wanted a replacement PAC without heat.

      We sent it and never required her to return the old unit.

      Tracking was sent and she said thanks. Haven’t heard from her since.

      *** ******************

    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont have receipts. 

      Business Response

      Date: 02/04/2025

      We contacted the customer and sent her two ********************** & ****************************** scrubbers (since the older model she had was discontinued) as a customer ********************** gesture.  They were ordered and sent via *** tracking# 1Z09848W0301650944.

      Thank you for your cooperation.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As requesteds informed that they could no longer send the batteries back. This situation has caused significant inconvenience, and I am left without the batteries that I initially purchased. I am seeking your assistance in resolving this matter. Specifically, I would like my damaged batteries returned to me so that I can send them back to ****** Auction.

      Business Response

      Date: 01/27/2025

      The customer returned ************************* & ********************** batteries.  As requested, the batteries are being returned to the customer via **** tracking number ******************.

      Thank you for your cooperation.

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to contact the business through the proper channels but they won't respond. The tool division also sent an email and they refuse to respond. All I want is the boot replaced.

      Business Response

      Date: 01/21/2025

      DeWalt boots are licensed products manufactured and sold by WIP.  This matter has been referred to WIP for handling who acknowledged receipt and provided the below update:

      A new pair of boots are being sent to the customer at no charge.

      Thank you for your cooperation.

    Black & Decker (U.S.) Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.