Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Duct Cleaning

DMV Duct Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Duct Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tech visit:9/28/2022. Date 1st call for resolution:9/29/2022. Today, 10/4/2022: no call from "tech manager" did by noon. Following is the ****** review I left:"This company is HORRIBLE!!!!!! It's ludicrous to suggest it deserves any star at all. I was quoted $79.99 for a standard dryer vent cleaning and inspection. The tech charged me $477, was arrogant, had minimal equipment, and completely screwed up the dryer connection, rendering my three-year-old dryer useless. He disconnected it from the very tight space behind in a closet without telling me, then lied numerous times when I asked for reassurance that the connection from the dryer through the vent in the attic to the outside was working. I didn't discover until the next day, while checking myself and with a borrowed ladder, that not only was the dryer not venting to the outside, but it was BECAUSE he had disconnected it inside!!! No one, in the 20+ years I've had my dryer vent cleaned and checked annually, has ever touched the vent connection in the closet where the stackable W/D unit is. He did; this is how I know this is ALL his fault. Someone was supposed to come three days later, on a Sunday, between 2 and 4 pm to fix this issue. NO ONE CAME, NO ONE CALLED. I placed three calls, at 4, 5, and 6 pm. In the last, I was assured that the tech would arrive around 6:30. No one came, no one called. I called again at 7 pm to complain and only got an answering machine. (Yet they market themselves as 24/7.) No call back the next day. I continued to pursue, and in the evening--this was call number eight or so in three days--I was promised that the "tech manager" would call me that evening and have a tech--NOT the one who screwed my whole system up--come out today. I called again this morning and gave the "tech manager" until noon to call me. (I've asked in the last half-dozen calls to speak directly to the "tech manager but was told "unfortunately, he can only call you." It's now 12:30 and no call. Maybe he

DMV Duct Cleaning is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.