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Business Profile

Sound Equipment

Sound United

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an amplifier directly from Denon (owned by Sound United) they said it would ship that same day, but did not. They provided me with a fake tracking number from a different company. Then when the item arrived, not only did I receive an older model than what I ordered, it arrived broken. I tried to contact their support multiple times and was asked to wait each time. Eventually, someone from their email support said if I ordered a 2nd amp they would give me a discount and I would get my money back for the 1st one when it was returned. It's now been 2 weeks and they have continued to tell me to wait, the 2nd amp never shipped they have stolen my money. I asked to speak to someone about this and they refused. I asked for my money back 3 times now, and they have not responded other than asking me to wait. I did everyone they asked me to do and got ripped off for it. I want either the amp I ordered or my money back.

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 8, 2022/10/21) */
    Dear Trevor,

    We're very sorry for all the confusion and the shipping mistake made regarding your case and initial purchase. Per our internal case, XXXXXX-XXXXXX we are currently processing a 15% discount on the initial order of the ******** This 15% should be refunded to you within the next 5-7 business days. We also authorized a replacement of the defective ******* unit you received with an upgraded model. ********* Given your acceptance of both offers, we would consider this complaint with the BBB satisfied and now closed.

    Thanks,
    Greg
    ***** **


    Consumer Response /* (2000, 10, 2022/10/21) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    this is acceptable as long as the replacement unit is in proper working order

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