Reviews

This profile includes reviews for Tidewater Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tidewater Property Management, Inc.

  3600 Crondall Ln Ste 100 Owings Mills, MD 21117-2243

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  Tidewater Property Management, Inc.

  8101 Coastal Highway 5 Ocean City, MD 21842

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  Tidewater Property Management, Inc.

  12200 Tech Road Silver Spring, MD 20904

Review Details

• Review fromchelisa j

  Date: 01/02/2025

  I have been a homeowner in the Miramar Landing development since the development was constructed. In recent years I was sent a form to be completed for direct debit of the yearly assessment. However, this year no correspondence was received. You know the saying "out of sight out of mind'. On January 1, 2025 I realized that I had yet to receive the form and sent an email correspondence. I also reached out via telephone and left a voicemail. On January 2, 2025 I received a response indicating that the form needed to be received by Jan 1, 2025 and that no exception could be made with payment in full expected by Jan 30, 2025 to avoid late fees and interest. I was told that homeowners had "60 days to return the form". Well if I didnt get it ...how can I return it. I again asked for an exception since I reached out on January 1 and hadn't received a form. I was then told no that was not possible. Thereafter, I asked why I hadn't received the form and how do I prevent this from happening again? I asked how do I ensure that a form is sent to me? I am waiting on a response. I do understand that there are deadlines...but im sure an exception could have been made. Seeing that I contacted the company on the day the form was due. I also am trying to understand the fact of being in the debit program in the past wasn't taken into consideration when denying me the option to sign up. Although, Im sure this wont change the result of their decision I wanted to be sure and notify others of the lack of empathy being shown to homeowners.

  Tidewater Property Management, Inc.

  Date: 01/06/2025

  Hi *******. Please know that the letter was sent to every owner 10/14/2024 which specifically states it must be received by 1/1/2025. A copy of that letter was provided to you via email and the full account history, balance, etc.. is available online in our owner portal. Unfortunately, you did not contact our office until 1/1/2025. This particular fee in question is outlined in your governing documents and has been something that is paid every year and due by 1/1 since you purchased the home. The developer extended the courtesy of allowing owners to spread these payments in 3 installments but has specific guidelines for us, as the management company, to follow. What you failed to mention in this review is that the same morning this was left, and we spoke to you, we allowed you to submit the paperwork, as a one-time courtesy and provided the form via email. Additionally, in doing so, it was also noticed that your address was different than the property address and we inquired if you still lived at that address. It is an owner's obligation to contact our office if they have a change in address or contact information which, according to our records, was not done. Although systems have been updated now, we encourage you to remember these details going forward. Should you have any further questions or concerns, please contact us directly.

• Review fromCarolyn L

  Date: 10/22/2024

  Lack of competency in management. For our HOA to volunteer for a board position you must submit an application via email to the manager assigned to your HOA. In my case I submitted the required paperwork before the due date. No proxy ballots were sent to the residents in my community. No mailed notices of the annual meeting were received. Most community members did not attend the annual HOA meeting. My volunteering for the board should have been acknowledged and those who did attend could vote (I'm sure I ran uncontested). Unfortunately I was not able to make the scheduled meeting in person. A representative from my household was in attendance and mentioned I volunteered to run. The current board member (whose position was up for election) volunteered to run again. That's fine. What's not fine is that when I approached tidewater about what happened they reposted with "There was no ball dropped, the email was in my spam folder which is not regularly checked. If you were at the meeting you also had a chance to speak up at the meeting when they called for nominations. Thank you, ****** *********. A simple apology and action plan to mitigate future errors would have sufficed. Instead this manager put the blame and responsibility on the homeowner. What are we even paying for? This is completely irresponsible and the non admission of an error made is outrageous. Save your community and pick any other property management company. This one does not communicate well at all.

  Tidewater Property Management, Inc.

  Date: 10/24/2024

  Thank you for sharing your concerns, and we apologize for the frustration you've experienced. We value your feedback and are committed to ensuring transparency and accountability in our management processes. It’s unfortunate that communication fell short in this instance. Our goal is to support smooth operations for your community, including board elections, and we recognize that challenges arose. At the annual meeting, nominations were called for from the floor, but unfortunately, no additional volunteers stepped forward. We understand the email issue caused complications, and we regret that it wasn’t addressed more thoroughly during your initial outreach. We encourage homeowners to follow up if they do not receive a response within 24 hours, as we strive to ensure timely communication. Moving forward, we are working closely with the board to ensure that notices, nominations, and voting procedures are clear and prompt. We also wish to inform you that it is our understanding that the Community Manager and the Board are working to set a new date to hold a new election, notices should be coming out in a week or two. Thank you again for bringing this to our attention. We are committed to improving communication and ensuring a better experience for all homeowners. If you have any further concerns, we’re here to assist.

• Review fromCarol b

  Date: 06/19/2024

  ********** condo in Edgewood Maryland are our property managers. Ever since our community has become a horrible community. We pay hefty dues and get nothing for it. Our buildings need care, new building doors, new hall carpet, lots of issues like branches of trees falling off, major problem is trash. We have drive by trash dumping of all kinds of things like sinks, lamps, chairs tables and even clothes. Now residents have no room for regular trash. I as a joke owner have to pick up parking lot trash and cut the rose bushes out front. We also have renters downstairs who run daycare center and no one does anything to address these problems. We complain and complain but no change.

  Tidewater Property Management, Inc.

  Date: 06/21/2024

  We are in receipt of the review left but wish to provide some clarity. The review you are leaving is for Tidewater Property Management which is a separate corporation from your association. We are a managing agent and not the specific condo association that you reference in your review. While we do manage this particular association, the association itself is governed by the Board of Directors which are elected owners by the membership. Additionally, please understand that the community has an annual budget for community expenses. We are working hand in hand with the Board of Directors to pursue long term solutions for the community that would remain within the budget. Excess expenses for the community may result in higher monthly Association dues for each unit owner. To avoid this, the Board of Directors will be addressing items of high concern in a phased approach. According to state law, in home daycares are permitted. All unit owners are strongly encouraged to attend the Open Meetings for updates, expressing concerns and/or questions directly to the Board of Directors. Should you have any further questions, please contact our office directly. Thank you.

• Review fromMonique M

  Date: 07/28/2022

  They do not take care of their properties. I have had my front door broken since March 2022 due to a faulty water heater, the fire department had to break down the door. Every time I speak with James(rental property manager) he's says he thought it was already fixed. Even though I've put in this front door complaint 7 times. Same conversation since March and yet nothing has been fixed. I have also had troubles with my HVAC, roaches, and water bills. They are very slow with responding and taking care of complaints. When threatened with escrow however they tend to move faster.

  Tidewater Property Management, Inc.

  Date: 08/08/2022

  Thank you for the opportunity to respond. We are sorry to hear of your concerns on the maintenance in the unit. We have reviewed your past maintenance requests and any outstanding completion of these requests. For the water heater, it was found to be leaking over the weekend and another tenant in the building reported this to the fire department. As no one was home to provide access, the fire department accessed the unit to shut off the water that was causing the leak coming from your unit. In the following days the hot water heater was replaced and any damage was mitigated and corrected. We then had the maintenance team out to install a door guard on the unit door and noted the unit door was working correctly. When we received notice that there was still an issue with the door, the property manager reissued the work order to another vendor to come out and take a look at the door. The property manager provided you with the contact information for this vendor as well so that it could be scheduled. Per communication with the vendor, there has been difficulty scheduling a cohesive date and time for the repairs. The vendor will be contacting you again to work on getting this scheduled with both parties availability. As for pest concern, the building is treated monthly, as well as individual units when needed. Your unit has been treated as requested.
  
  Thank you,
  Management

• Review fromKO O

  Date: 06/27/2022

  This company is not helpful and takes advantage of their customers. We had to end our lease early with Tidewater. Per our lease agreement we paid the extra two months rent (on top of our current mortgage) and made it easy for them to bring potential renters into view the home. We were very accommodating, while they have not been. We left the property clean and in good condition. When it came time to receive our security deposit, they made sure to hold the security deposit for the full 45 days. Which put us in a financial hardship. When we called to speak with someone about it we were given the run around and sent to voicemails and told they have 45 days. This company needs to work on their customer service.

  Tidewater Property Management, Inc.

  Date: 07/11/2022

  Please note Tidewater Property Management is a third party management company. Your lease agreement and lease addendum for your requested early termination, that you reviewed and signed, was an agreement of terms between yourself and the landlord. The lease and lease addendum, once signed, is a legal binding contract with both parties agreeing to those terms. Tidewater Property Management followed those terms as agreed by the parties.
  

  KO O

  Date: 07/06/2022

  You are absolutely right in regards to the lease and yes you do have 45 days to return the security deposit, however, you can close out earlier if your company chose too. The truth is this did cause us a financial hardship when we were extremely good tenants and paid on time.
  
  What I was referring to was your customer service and how accommodating we were with your company while we were in the middle of trying to move and had a child under one. Yet, Tidewater was not accommodating in the end and extremely difficult to get in touch with. The truth is it is just poor customer service on Tidewaters part.
  
  I reported this to the BBB because I want people to be aware of how Tidewater treats their customers.

  Tidewater Property Management, Inc.

  Date: 07/05/2022

  Thank you for the opportunity to response. We are sorry to hear of your concerns in regards to our customer service. However, please remember that on March 2, 2022 you signed and agreed to the terms for early termination with the landlord that they would allow the property to be listed sooner then the end of the lease in order to find a new tenant. With this agreement, you are still fully responsible for all terms of the lease including the rent and utilities until a new tenant were to move-in. Also noted on the signed agreement "All other terms and conditions of this Lease shall remain the same.". Per section 5 of your lease agreement the security deposit is to be closed out within 45 days of the termination of the lease May 31st, 2022.
  
  Thank you.