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Business Profile

Heating and Air Conditioning

One Hour Air Conditioning & Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

This profile includes reviews for One Hour Air Conditioning & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see

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One Hour Air Conditioning & Heating has 4 locations, listed below.

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    • One Hour Air Conditioning & Heating

      2702 Back Acre Cir Ste 120 Mount Airy, MD 21771-7770

    • One Hour Air Conditioning & Heating

      10001 Watkins Rd Gaithersburg, MD 20882-1510

    • One Hour Air Conditioning & Heating

      2702 Back Acre Cir Mount Airy, MD 21771-7769

    • One Hour Air Conditioning & Heating

      2702 Back Acre Cir Ste 120 Mount Airy, MD 21771-7770

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Jessica W.

      Date: 07/12/2024

      I have been a long time customer and am beyond disappointed in how this week went. Monday I called for service when I noticed the fan on our handler not spinning and temps inside rising. We were scheduled for Wednesday between 12:00-4:00 and I called at 2:00 just to be on the safe side and was told yes we were on the schedule and had been confined. It was 93 in our house and my young kids and I waited there to meet the technician. By 3:30 I called back and was told that I was not on the schedule. No explanation. The call center submitted 3 tickets to the manager on Wednesday afternoon and I called again on Thursday morning and another ticket was submitted for the manager to call me. I asked her to also schedule another appointment since I didn’t want to miss the next available should that be all I was given. NO MANAGER EVER CALLED ME BACK! To add fuel to my fire, I just got a confirmation call and text saying that my appointment was for Saturday not Friday! As a fellow business owner this all blows my mind. Shame on you One Hour Air Conditioning - one mistake ok, but this??!! NOT OK

      One Hour Air Conditioning & Heating

      Date: 07/17/2024

      I will not disagree with this client. This appears to be a client that fell through the cracks and it is unfortunate. I have and will continue to look into the breakdown of our processes. Once done, I will be reaching out to the client.

    One Hour Air Conditioning & Heating is NOT a BBB Accredited Business.

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