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Business Profile

Internet Services

ThatsThem.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came across this business online when I searched my name. I became immediately concerned because they had a listing with my information but with a *********, ** and the phone number of someone called ******************* in **********, **. I asked them to take down my information as well as where they found that information as it appears to be fraud. They have not replied to my email request. I would like them to take down my information. This is one way that fraud happens by this information out for anyone to see. I am a single woman and I live alone. I do not like having this information out for anyone to see. If a creditable person or company needs to find out background information on a person, they have the ability to do it. This is the link from the company. *******************************************************

  • Initial Complaint

    Date:08/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent two requests (the first date I cannot recall but it was before the second request, the second was o 07/24/23, through their website to have my information removed. This is the automated statement I received. "Thank you for contacting That's Them. This is an automated response confirming that your inquiry (#*******) has been received by the That's Them team. Please expect a response via email within 5-10 business days. We greatly appreciate your patience and look forward to connecting with you soon. - That's Them Automated Email Concierge. My information has not been removed and there has been no follow up emails.

  • Initial Complaint

    Date:04/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is posting personal Identifying information on their site that leaves me exposed to potential identity theft and a violation of my privacy. I want all my records deleted from their site immediately and not posted againa.

  • Initial Complaint

    Date:12/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/15/22 I visited ThatsThem.com to request to have my information removed from their website, after making the discovery that they were advertising my personal information, WITHOUT MY CONSENT and with INCORRECT INFORMATION. When you fill out the opt-out form, THE SUBMIT BUTTON DOES NOT WORK. THIS MAKES IT IMPOSSIBLE TO HAVE YOUR INFORMATION REMOVED. THEY DO NOT PROVIDE AN EMAIL ADDRESS TO SUBMIT THE REQUEST EITHER. THIS SHOULD BE ILLEGAL. I WANT MY INFORMATION REMOVED IMMEDIATELY

ThatsThem.com is NOT a BBB Accredited Business.

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