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Business Profile

Towing Company

Double "J" Towing & Transpoting

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Howard C

    Date: 07/06/2023

    I would give ZERO stars if possible. The owner of this company, "J", employs dishonest business practices.

    J originally quoted me $225 to have my disabled car towed to a local repair shop. I told him that I preferred to wait until morning so that I could speak to my insurance company about coverage. He stressed that as long as I had coverage, my insurance would "cover everything". So against my better judgement, I agreed to let him tow my car to his lot. What I didn't realize was that J was roping me into paying for two tows, one to his lot and then another from his lot to the repair shop. Then to boot, because he was out of the country for a few days, we couldn't get the details worked out with my insurance company and the car wasn't towed to the repair shop for 3 days. Long story short, I get a bill for $650. He was charging me for 2 tows @ $250 each, along with 4 days of storage @ $50/day.

    After paying the bill (what choice did I have?), I submitted the receipt to my insurance company who promptly rejected the claim stating that they only cover a single tow and don't cover any storage fees. This meant that they would only be reimbursing me for $250. So much for J's claim that my insurance company would "cover everything". When I called J back to discuss, he gave me nothing but attitude stating that I was being rude to him. I mean, what did he expect from me after blatantly lying to me and tricking me into paying for 2 tows?

    I will say this about J. While my experience with him was terrible, my couple of phone calls with his son, J Jr. were nothing but pleasant. J Jr. was respectful and polite and apologized several times on behalf of his father. I think pops should take some pointers from his son on how run a business IMHO.

Double "J" Towing & Transpoting is NOT a BBB Accredited Business.

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