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Business Profile

Solar Energy Development

Lumina Solar, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Benjamin A

    Date: 12/05/2024

    TLDR: Careless mistakes; excuses; lost money. Unfortunately, I'm now 4 months post-install and still not operational. Signing: I was in the solar auction process and waiting for the final bid announcement. Lumina told me they'd give a deal just as good as what I'd get if I waited. Turned out that my bid was eventually assigned to Lumina but what they contracted with me was almost $1,000 more expensive for the exact same product. Equipment: My whole system was designed and setup around batteries in the basement. Well into the process they updated me that this wouldn't be possible and that the batteries would have to go outside. Inspection: FAILED. They neglected to review their paperwork. Interconnection: By this point a backlog had built up with PEPCO. The "1-2 week" timetable became "more than 5 weeks" because of that. They also failed to provide me with completed paperwork, requiring me to sign documents with blanks and certification of stuff I had never received, all in the name of 'getting it to PEPCO as soon as possible.' Occasionally I would see some email attempt from Lumina to contact PEPCO for an update but with no progress. Eventually I just contacted PEPCO myself, by phone, and spoke with a supervisor who told me they would review it the next day. At every point throughout this whole ordeal my "project manager" offered excuses about how great Lumina is and that, hey, doesn't matter because think how happy I'll be once it's up and running. I don't really take well to platitudes or that kind of nonsense, especially when I've now lost $1,000 on the signing for a timetable that made no difference, and $$$ hundreds more on summer electric bills that should have been covered by solar (not to mention all the SRECs from our overproduction). As of today, 4 months since install (7 months since signing), we still don't have an operational solar system. The only reason Lumina is getting 2 stars instead of 1 is because the day-of install team was great.

Lumina Solar, Inc. is NOT a BBB Accredited Business.

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