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Business Profile

Medical Equipment

Medical Device Depot, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order of ophthalmoscope, they were very prompt to verify the order and address and afterwards heard nothing about my order despite multiple emails. This is feeling like scam. I’m going to contact my credit card to try to get the charge reversed

    Business Response

    Date: 09/25/2023

    Dear *** ****,

    Please accept our apologies regarding the emails that we sent and were not received by you.  We had reached out to you on August 21, August 25, September 15, 19, and 20 in follow up of our original email to you.  Hopefully those messages did not go to your spam, though we suspect they did.  Since we never heard back from you regarding the model your ordered being discontinued and new model number ready to ship pending your response, we have refunded you your original payment method today.  Please check your spam in the event the credit memo message about your refund is filtered as spam.

    Kindest Regards,

    Customer Service
    Mediacl Device Depot,

  • Initial Complaint

    Date:02/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 08/03/2022
    Total Paid: $171.11
    Communication with customer service has been almost impossible to reach.
    After months of missed communication, on 01/23/2023, a representative from the company identified himself as Jordan S****** replied back to one of my emails indicating the following: "We will have the order canceled and you will receive a confirmation once the order is canceled".
    As of today: 02/23/2023 I haven't received the refund, nor has been able to reach anyone from the company.
    I want my money to be refunded. Invoice ****** (As per their system).

    Business Response

    Date: 03/06/2023

    Dear Mr. *****, 

    Please accept our sincere apologies for the delay. We had reached out to you on January 24th and did not hear back from you until February 23rd.  We are also very disappointed that this happened and have implemented a procedure to prevent it in the future.  We have sent the payment to your ****** account on February 28 and confirmation receipts of the same. We have refunded your original payment method.

Medical Device Depot, Inc. is BBB Accredited.

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