Health and Wellness
Nava Health and Vitality CenterThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Nava Health and Vitality Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my membership with this company 8/7/2024 and they charged a friends credit card and mine $455. They have not contacted me nor have they refunded the fees. They responsible to get ahold of and cant explain phantom charges that appear on your credit card statement. They accidentally linked my friends card to my account so they constantly bill us both for charges that we did not make. This company has done this to multiple customers and has yet to rectify the issueBusiness Response
Date: 04/28/2025
Good morning, the $455.00 charge that was billed to the wrong card has been refunded.
Thank you,
**** Health
Initial Complaint
Date:04/17/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May 2024 I contracted with **** Health for a membership & to receive *** pellets and nutrition counseling. I was told that only my OFFICE VISIT to review my bloodwork would be billed through my insurance and my responsibility would be 50%. This process continued from May 2024 -Nov 2024. In January 2025 I canceled my **** membership and am no longer receiving any services from ****. On April 16, 2025 I received an email from **** notifying me that a document has been sent to me by my provider at **** health. I also saw there were numerous charges to my credit card from ****. Upon inquiring with **** billing on April 17, 2025, I was informed - albeit almost 1 year later - that there was an OFFICE VISIT that was part of the pellet insertion appointments and nutrition counseling of which was billed to my insurance and that these OFFICE VISITS were not part of the cost of the actual pellets and the nutrition counseling appointment that I paid for. These OFFICE VISIT charges were never conveyed to me at the time of any of my 4 pellet insertions or nutrition counseling appointments. Had I been notified of the additional OFFICE VISIT charge at the time of the pellet insertions or nutrition counseling, I would be able to make an informed decision about the procedure. To wait almost 1 year later to inform me that **** was charging these additional fees is completely shocking and unprofessional. And to use a credit card on file after I have canceled my relationship with **** amounts to unauthorized use of my card. I was not notified of these OFFICE VISIT charges at the time of each pellet insertion or nutrition counseling and I was NOT notified in advance that there would be an additional charge until after the charges were posted to my credit card account. The invoices are dated 2 days before the receipt of the charges, yet I was only sent an email from **** that there was a document that had been sent to me by my provider at **** health the day of the invoice.Business Response
Date: 04/28/2025
Good morning,
We have refunded the requested amount of $304.55 back to the original payment method. Sorry for the inconvenience.
Thank you,
**** Health
Initial Complaint
Date:04/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been a member for 3 years. Doctors seemed great at first and their med regime helped BUT I have never understood the charges and anytime Ive asked a question I was made to feel very much like I just must not understand their system and they would talk to me like I was uneducated. I dealt w it bc the meds were great. Then they changed my provider every single visit despite me asking not to have that happen. Then my medications arrived with a strange looking pill in it which turned out to be a a *** enhancement pill for men- certainly not my medication. I was offered nothing but an apology for this potentially dangerous mistake. I have always had trouble getting anyone to fill my meds correctly or on time despite many calls e-mails and in person visits. My doctor notes are jumbled and half are missing from my online records. The final straw for me was this month i have been receiving many texts says Im being charged $50 for this or that- to the tune of a couple hundred bucks. I called for explination got the run around and was told a manager would call me within 48 hours its been almost 4 days and nothing. I asked to cancel and they said I have to talk to this mysterious manager who never calls back. This place is a money grab at best and malpractice at worst and I just want off this horrible expensive unprofessional ride.Business Response
Date: 04/28/2025
Good morning,
We have spoken with Ms. ********** and resolved this issue as well as refunded her payments.
Thank you,
**** Health
Initial Complaint
Date:03/17/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** has contacted me directly and has settled this issue to my satisfaction.Initial Complaint
Date:02/27/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Business Response
Date: 02/27/2025
Thank you, *******, for sharing your complaint and, providing the **** team with the opportunity to respond and, escalate to our client service team. A manager will be contacting you directly to talk through your experience.Customer Answer
Date: 02/28/2025
**** Health reached out yesterday and said they refunded me and took my credit card off the file. Today I have received an invoice that my credit card is to be charged again.
They did not take my credit card off the file like they said they did. They lied to me.Initial Complaint
Date:01/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22863844
I am rejecting this response because:
I has been two weeks ( 10 business days) since this was escalated to manager of services MULTIPLE times! Yet again **** has come back with the exact same response I have been given when I made the phone calls.
I need my refund as well as withdrawal of claim with my insurance ASAP!
lled I called **** again, explained the overcharge situation - again was told someone will call back. The *** also said the $99 was for cash pay. And because I used insurance the charge is different (another lie) When I said nowhere on your website it says that and how can I pay cash as I did a tele visit he had no answer for me , he simply said office manager will call in 3-5 days! Upon not receiving any call back I called again on 01/20, again same answer office manager will call me back. Its been a week no one has called me yet! Which leads me to think that **** has committed insurance fraud knowingly. Various ***s had been notified of my situation many times. There is no ***onse or rectification from ****. I would like a full refund of the copay overcharge $180.32 and also withdrawal of insurance claim of the remaining amount of $223. I will pay the correct amnt $99 only after the refund. I am planning to escalate this to other agencies if I dont get my refund back immediately!
****** *****Business Response
Date: 01/27/2025
Thank you, ******, for taking the time to alert us to your complaint. We have escalated this to the manager of client services and, you should expect to be contacted directly to address the issues you have outlined.Business Response
Date: 01/30/2025
Thank you. We will have our Director of client services reach out to resume the dialogue.Customer Answer
Date: 01/30/2025
Complaint: 22863844
I am rejecting this response because:
**** again sent me a bill where I was charged $10.62 without any explanation! Or authorization from me !
I called **** and left a message for their manager to call me. **************** manager **** then called back without any clue about my case and said $403 was what my insurance charged for the service on 1/14. I AGAIN had to explain that as per my insurance the code ***** was for in- person office visit of ***** mins. I AGAIN mentioned that on the website the consult price is $99 and the amount they charged $403 is incorrect, she again said that is the cash price?! Nowhere on their website this is mentioned. She again had no explanation when I mentioned that was not what I was told in my initial phone call with **** on 1/13. She then said her supervisor will call me.
****** *****Customer Answer
Date: 02/12/2025
Hi,
I would like to reopen the file. **** healthcare has not yet withdrawn the total claim of $403.44 that they wrongly filed with my insurance. They used an incorrect code# ***** with my insurance which is for a ***** min in- office patient visit that never happened! The fraudulent charge has not yet been resolved.
Thanks!
Best Regards,
****** *****Customer Answer
Date: 02/12/2025
Hi,
I would like to reopen the file. **** healthcare has not yet withdrawn the total claim of $403.44 that they wrongly filed with my insurance. They used an incorrect code# ***** with my insurance which is for a ***** min in- office patient visit that never happened! The fraudulent charge has not yet been resolved.
Thanks!
Best Regards,
****** *****Business Response
Date: 02/28/2025
Thank you for the notification. We will escalate this again to client services and have a representative contact you directly.Customer Answer
Date: 02/28/2025
Complaint: 22863844
I am rejecting this response because:Someone called ***** (NOT the office manager) called and left a message to call back at a certain number. He said its his direct line. When I tried calling back at that number iseemed incorrect. There was no ringtone and it went directly to an automated line without any option to leave a voicemail.
I had emailed their office manager *** as well but there has been no response.
There has been NO follow up call.
Sincerely,
****** *****Business Response
Date: 03/04/2025
*** Kapur has been refunded in full and her claim adjusted off. This issue has been resolved and Ms. ***** said she will update her complaint. Thank you.Initial Complaint
Date:10/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a complaint a few weeks ago. The provider did return my call and left me a voicemail. I called *** ( **************** Manager ) back but she was not available and a representative told me she would contact me to schedule my appointment. However, she never reached out to me and at this point all I want is to get my money back in a form of a refund because I do not want to keep doing business with such unprofessional people.Business Response
Date: 10/11/2024
Thank you, ****, for providing us with the opportunity to respond to your complaint. We have escalated this to tour *************** Manager and, you should expect a call directly with the goal to fully resolve the issues described.Business Response
Date: 11/19/2024
We will make sure that a client services manager contacts you to facilitate your request.
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