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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.12/5 stars
Average of 301 Customer Reviews
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Review fromCatherine M
Date: 05/24/2025
M*******LLC a family business started what I thought was a staffing company but it looks like we have manufacturing business with a supplier in Ukraine. I’ve experienced nepotism as well as during our divorce Krishna during trial litigated that the loans he was trying2put on me were not loans actually later just other day I found out what Krishna is doing is getting Merchant Cash Advances buying properties 711 Swamp Road, Newtown, PA 18940/ there are other PA properties Krishna M******* who managed our business finances using them as he saw fit w/out consulting me. He fraudulently conveyed property2Pragathi C********* his paramour&Coconspirator who assisted his in stealing from me&our family businesses. She used my residential address as if she lived there in her USCIS immigration paperwk that krishna sponsored her. Also, Krishna used mines&my sons information2sponsor others w/n our family business unbeknownst2me he sponsored Kumar Sampath B******** also providing health insurance when they were not connected2M*******LLC. Judge Hoffman through the Burlington Judiciary has allowed fraud upon the court in suppressing my assets also w/the help of Andrew M. S***, Esq, Sarah M**************&other partners at S*** Divorce Family Law LLC. David Tawil, Esq, a partner at Lindabury, McCormick, Estabrook & Cooper did nothing about the irreparable harm S*** Firm was doing4David stated Andrew S*** was doing2another client the same thing that Andrew et al all had done2me. I have reported this2Hanover Insurance& I filed a malpractice claim that they have retained Marshall D******* Law Firm, assigned Christopher B. Block, Esq2review my documents. They have had my documents since 12/17/2024 w/ me updating w/also sending a Tort Claim because Hanover Ins insured the irreparable harm by their attorneys Richard A. Renza, Esq a hired M*******LLC client who also violated RPC 1.2(d) & the ct&the ethics committee did absolutely nothing. Andrew&Sarah& the S*** Firm are Hanover insureds.Review fromDeanna B
Date: 05/18/2025
As Bonvoy members and repeat guests, we booked two adjoining rooms at Courtyard Marriott West Orange expecting a quality stay. Instead, we experienced bias and humiliation.Our children were in the pool for less than 15 minutes when Assistant ** ********* ********* told them to get out, citing a wristband policy we were never informed of during booking or *********** husband and I went to ensure everyone exited and briefly greeted someone we knew (not in our group). ********* saw a few unrelated kids still near the pool and ran to call the policeassuming they were with us. He never asked questions and escalated the situation without cause.He gave conflicting explanations and showed us a random rules sheet we never saw or signed. He also made a snide remark about us booking through Expedia, as if that made us less deserving of respect.All kids were well-behaved and under adult supervision. If there was truly an issue, why werent we asked to leave?Update: We contacted ******* for a refund. ********* denied it, falsely claiming the kids were causing a commotion.This was not policy enforcementit was racial profiling. We wont return.Marriott International, Inc.
Date: 05/20/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Deanna B
Date: 05/26/2025
Thank you for acknowledging my complaint. However, a generic response does not address the seriousness of what transpired. This was not a matter of inconvenienceit was a deeply distressing and racially charged incident that involved law enforcement being called on Black children without justification. That decision could have escalated into a tragic situation, and the emotional toll it has taken on my family cannot be ************* is unacceptable that I still have not received any updates regarding the investigation or confirmation of my refund, despite multiple follow-ups. A sincere apology should come with direct accountability, transparency regarding the individuals involved, and assurances that corrective actions have been implemented.I am again requesting to be informedat minimumwhether the staff member in question remains employed, as I need to ensure my familys safety and peace of mind should we ever encounter your brand again.This is not about future businessits about human decency, safety, and justice.Review fromAli S
Date: 05/14/2025
The hotel manager is an abrasive lady with a very poor attitude toward guests. Not sure why she is the hospitality business. The front desk staff is only good for issuing toilet papers and tissues, but any billing questions are referred to the manager who is not present at the hotel most of the time. Marriott does not operate this hotel as it is contracted to ************************** and hence the reason for the staff being indifferent toward the Marriott brand. The manager's attitude clearly demonstrates her lack of aptitude and appreciation for a role in the customer relations team. I am very surprised that Marriott puts their reputation in the hands of this group of incompetent people. The hotel is run with no accountable person available onsite or, as a minimum, not even being accessible remotely. If you face a billing problem, Marriott Bonvoy won't help either as they push the issue down to the hotel level. You keep getting bounced around with them hoping that you will lose stamina is pursuing your case. I was falsely charged for a booking error to their website, but they are even willing to accommodate me. I am charged for a "no-show" charge because there was an issue with the website and it incorrectly booked me for a wrong night. I never received a confirmation email either. The next day, I noticed the charge on my credit card and the manager is not accommodating me for an error that was due to their website. On top of that, she is very rude and abrasive.Marriott International, Inc.
Date: 05/15/2025
Marriott International, Inc. appreciates you taking the time to share your comments.Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromSam Y
Date: 04/30/2025
I stayed at the ******** ********* in April and my personal belongings including a Chanel bag and valuables were stolen by the hotel staffs!!!This isnt the first time weve experienced something like this!!! A few years ago, my husband had his work backpack, including a laptop was stolen on his first day of a work conference at another Sheraton location. Luckily, his laptop had an alarm enabled, and the police were able to track down the people who stole it!!Ive filed a police report and given Marriott every opportunity to address this properly. As a Bonvoy member, I expected better. What kind of crooked operation is Marriott running? Guests valuables go missing under their roof, and they claim zero responsibility. Staff with access during and after checkout yet no accountability, and no effort to make it right. This isnt hospitality, its theft hiding behind a branded front desk.Marriott International, Inc.
Date: 05/01/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromSam Y
Date: 04/30/2025
Unethical and Negligent Handling of Guest Property - Stolen Chanel bagMarriott International, Inc.
Date: 05/01/2025
We have not had an interaction with the guest prior to receiving a review and then our only interaction will be the response we posted to you.Review fromKirti P
Date: 04/18/2025
The owner keeps charging my credit card without my permission. This is fraud and she needs to be held accountable. Marriott has high standards and she is ruining the Marriott name. She will not explain the charges and is hiding from me. Told the staff to not talk to me. Very poor customer service.Marriott International, Inc.
Date: 04/22/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromEmmanuel H
Date: 04/14/2025
Royalton Splash ********** I am filing this complaint regarding a recent trip booked through **************, advertised and sold as a "Luxury Family Room" at the ***************. The room provided during our stay was far from anything resembling luxury and was instead hazardous, unsanitary, and unacceptable for any paying guestespecially considering the premium pricing. Issues encountered included: Drywall falling from the ceiling in the shower, where the roof appeared to be caving inposing a clear safety risk. Mold present around all air vents throughout the unit, creating significant health concerns. The bed was missing a section of the frame, making sleeping arrangements unstable and uncomfortable. Dirt and filth around the room, which should never exist in a property claiming to be of luxury standard. We have photo and video evidence of the conditions in the room, which have been submitted and are available for review. This booking was made in good faith based on **************'s representation of the property and room type. What we received was not just a downgrade in qualityit was a serious lapse in health and safety standards, with none of the promised luxury elements. We paid for a proper 1-week all-inclusive luxury stay, and we did not receive what was promised. We have also contacted Sunwing and the Royalton resort directly regarding these issues and are separately addressing a membership concern with ********. However, as the booking was made through **************, we hold them equally responsible for the misrepresentation and failure to ensure quality accommodations. We are formally requesting compensation in the form of a proper 1-week all-inclusive stay at the level originally promised. Anything less would be an unfair resolution to a completely unacceptable experience. Video can be sent upon request. Thank youMarriott International, Inc.
Date: 04/16/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described, as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromErnestine H.
Date: 03/19/2025
I'm so disappointed . I'm staying at the ************ or *************. I'm a Jewish- Christian . I don't eat pork. Before i came i ask them if they had turkey products. I was informed that. Well I caught the head of house keeping. Wow such discrimination. I asked for the manger they said there wasn't one. They both was just standing there talking about me. They are two- faced people.Marriott International, Inc.
Date: 04/02/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromHuy P.
Date: 03/15/2025
I am writing to formally express my dissatisfaction with the handling of a matter concerning the misplacement of my personal belongings during my stay at the Marriott from September 27 to September 29, 2024.During my stay, I discovered that certain personal items, valued at approximately $155 at the time and of increased worth due to their collectability, had gone missing from my room. I promptly reported this incident to hotel management and requested an investigation into the ********* response, I received a statement asserting that an investigation was conducted and that there was no negligence on the part of the hotel. However, while I acknowledge that the door functioned properly and that housekeeping lawfully entered the room in the absence of a "Do Not Disturb" sign, this does not adequately address my concern regarding the disappearance of my belongings.I believe that, as a guest, I should have confidence in the security of my room and the integrity of hotel operations. The loss of my items, regardless of intent, occurred within the premises under the hotel's supervision.Marriott International, Inc.
Date: 04/22/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromLynne A
Date: 03/15/2025
Stayed here from March 11, checked out the 13that Aloft Battery. Our company purchased about a dozen rooms. Thought it was gonna be a great experience as the check in gal was wonderful! It was her first day, and she was very sweet. The room layout is small and very weird. No hot water whole two days so you'll have a 5 min lukewarm shower. The blinding light in the bathroom you can't shut off keeps the whole room Lit all night, bring an eye mask. Air conditioner works well but it's noisey. Bed was comfy. The mirror is directly across from your shower, so hope you are like American psycho and like watching yourself! Who designed this place??? Here's where it goes from a three star review to one. I always keep the do not disturb on because I'm only travelling for two days and don't need room service. After being in a meeting for nine hours all day, I come back and find my room door as well as three others propped completely open with all our personal belongings right there for anybody to walk by and take I was charging my Apple Watch and didn't appreciate them moving my clothes. This also happened to 2 of my ********** who were very upset. I immediately kicked the door stand out from my door and put the protection lock on while I was in the shower. They still tried to come in. I hurried and got dressed opened the door and asked what they wanted and they said they had to come in and clean the carpets no notice no anything. Then the couch and carpets were soaked all night. Wet feet sloshing on hardwood floor. Very hazardous! Good thing I had house sandals I called downstairs to talk to the manager. They gave me voicemail and he never called me back. Someone named *******. They said there were notices. Nope, none of us got any such thing! Never again!Marriott International, Inc.
Date: 04/02/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.
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