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Business Profile

Tax Return Preparation

Belvedere Tax Group
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Kiera A

    Date: 09/17/2024

    If I could leave zero stars I would. We could have given our taxes to our 3 year old and have had a better experience. Jason (the owner) and his team did not file our taxes on time NOR file for an extension despite us submitting our tax information in January 2023 with the deadline in April 2023. This caused us to be fined thousands of dollars at every level of the government. When we received these fine notices in Aug 2023 we immediately notified Jason and Michelle. I cannot detail the level of disregard and lack of communication that occurred from Jason and Michelle. We had to beg for updates regarding the fines and any crumb of information if the fines were abated. Which is absurd as these fines were due to their own negligence. What tax professional does not apply for an extension if needed? In end Jason had to personally pay the final tax fine as he was unable to get it abated and even prolonged that process. The tax notifications demanded payment April 18th, 2024 and both my husband and I had to individually call, email, and call again directly to Jason for him to make the payment before the final deadline. All in all it took Jason and his team 9 months to resolve this issue and countless hours of my family worrying about this issue, and chasing down Jason to correct the mistake him and his team made. I would not recommend them to anyone, even a person I did not like.

  • Nick F

    Date: 03/08/2024

    THE WORST TAX PREPARATION I'VE EVER EXPERIENCED! I went in on February 13, 2024 to get my taxes done. 21 days later I still did't receive my return so I contacted the IRS to check the status. They informed me that "NO TAXES WERE EVER FILED". I called Jason to find out what was going on and he said "I might have forgotten to hit the submit button." I asked for a refund of $250 for the filing fee. He told me "I will not issue a refund because there is no guarantee that my return needs to be filed when I come in".Tax preparation is a time sensitive process for people filing and he completely neglected this. Keep in mind, there was ZERO communication of him letting me know anything. He made a mistake and then failed to hold accountability for his mistake. My return was just sitting there not submitted, and he said it wasn't his fault...The day I complained is the day he finally sent it out which tells you clearly it was his fault. I will be filing a formal complaint with the Better Business Bureau. This experience was very disheartening as someone who wanted to support Black business over the typical ** *****. DO NOT USE THIS SERVICE! Its one thing to make a mistake, but when you complete neglect any accountability for your actions it becomes unacceptable.

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