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Business Profile

Insurance Services Office

The Hanover Insurance Group

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Hanover Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hanover Insurance Group has 37 locations, listed below.

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    Customer Review Ratings

    3.66

    Average of 140 Customer Reviews

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    Review Details

    • Philip B

      Date: 05/16/2025

      I switched to Hanover / Citizens about 10 years ago from *** due to their rep retiring. The switch to Hanover / Citizens was easy as I had a very pleasant experience with their adjuster on my parents condo roof water leak - paid damages on the spot with a check printed from their car! Fast forward, their customer service reps are outstanding - every year I review coverages, make adjustments to auto / home and the reps find ways to carefully explain and work the coverages for needs. Dealing with a recent car accident - adjuster was quick, complete and provided itemized part numbers and worked with my preferred collision shop perfectly. An outstanding insurance company dedicated to their clients needs and the rates are competitive as well. Highly recommended.

      The Hanover Insurance Group

      Date: 05/19/2025

      We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you are having such a positive experience working with us. Thank you, The Hanover Insurance Group

    • Brennan T

      Date: 04/24/2025

      Abysmal customer service and representatives. They gave me a case rep who later vanished. After making multiple requests for a new case rep and still did not get one. Was told I would be sent information regarding my claim multiple times and never received any, even after verifying they had my correct information multiple times. Would say that they would reach out then proceed not to. Absolutely do not suggest doing business with them if your time and sanity is precious to you.

      The Hanover Insurance Group

      Date: 04/28/2025

      Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will respond directly to ******* ****. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group

    • Nancy S

      Date: 04/08/2025

      I have had only one claim and it was a very good experience

      The Hanover Insurance Group

      Date: 04/09/2025

      We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

    • Kathy M A

      Date: 04/01/2025

      I have had excellent service, and they have always treated each claim very quickly and professionally.

      The Hanover Insurance Group

      Date: 04/02/2025

      Thank you for taking the time to share your positive experience with us. we are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

    • Lisa P

      Date: 03/11/2025

      We have consistently been impressed with the quality of service from Hanover. Every interaction from the agent to the claims **** has been outstanding. When we've had a claim its been handled both quickly and fairly. We plan on staying with Hanover for a long time.

      The Hanover Insurance Group

      Date: 03/12/2025

      Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction.Thank you, The Hanover Insurance Group

    • W Howard H

      Date: 02/20/2025

      Mr. Bernie V***** has been very helpful and professional. He was very responsive to any questions and concerns I had. Hanover was very responsive to my claims.

      The Hanover Insurance Group

      Date: 02/21/2025

      Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

    • Kathleen M

      Date: 02/19/2025

      Great Customer service.They will answer your questions and are always ready to help with anything you need. A little higher than some of the others, but you get quality service. Thanks for giving the best service!!!

      The Hanover Insurance Group

      Date: 02/24/2025

      We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you have had such positive experiences working with us. Thank you, The Hanover Insurance Group

    • Paul W

      Date: 02/16/2025

      Great experience with the two claims I have had to submit. While some of my neighbors continue to get push back from their insurance companies (on hailstorm damage claims), Hanover was extremely responsive, worked directly with the contractor, and was prompt with settling for the damage (roof and siding replacement). I had the same excellent experience with car damage due to a deer strike.

      The Hanover Insurance Group

      Date: 02/18/2025

      We appreciate you sharing your experiences with us. Your satisfaction is our priority, and we are proud that you had such a positive experiences working with us. Thank you, The Hanover Insurance Group

    • Dean A

      Date: 01/21/2025

      Service has been excellent. Cost is too high. Stay with them mainly for past service.

      The Hanover Insurance Group

      Date: 01/22/2025

      We are happy to hear about your positive experience working with us. Thank you for sharing more about your experience with us. We appreciate it. The Hanover Insurance Group

    • Jonathan A

      Date: 12/22/2024

      This company is horrible. I am a high school teacher in *************, and I used the ***'s (**********************************) insurer recommendation for home insurance. In May of 2024 an unannounced home inspection was conducted. The inspector failed our inspection, and Hanover sent a letter notifying me of a non-renewal, except the letter was never received due to Hanover claiming it was "undeliverable." They had the correct address, and my post office said that a letter being "undeliverable" made no sense. I did not know a home inspection was done, and I never received a letter saying a non-renewal was set to take place August 2024, but had I, would have gotten a new insurer within a week of the inspection. Hanover did send an email, but I never received it, and according to what I know of the law a non-renewal notification must be delivered in the mail, otherwise it is a 'Failure to Notify', and if an email is sent, the insurer has a responsibility to ensure that the email was received. They took no due diligence to do so. So, because my policy was not renewed, my insurance lapsed. I did not become aware of any of this until November of 2024 in which my mortgage lender put into place their own hazard insurance for the loan to the tune of $13'220 versus the $1776 policy I previously had with Hanover! Due to Hanover's incompetence I now have a massive shortage in my escrow which has caused my mortgage to go up by $650! Do not do business with this company, they are awful, and now I am exhausting every possible resource to rectify the mistake they've made which they seemingly have no intention of fixing.

      The Hanover Insurance Group

      Date: 12/30/2024

      Thank you for forwarding this inquiry to us for research and response. As our commitment to our customers is to protect their privacy, we will respond directly to the complainant regarding the concerns. We hope that the Better Business Bureau understands our position and our commitment to protect our customers privacy in accordance with our policy. We ask that the Bureau contact the complainant directly should you want a copy of our response and to confirm this has reached a satisfactory resolution.Thank you, The Hanover Insurance Group

    The Hanover Insurance Group is BBB Accredited.

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