Complaints

This profile includes complaints for EG America, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EG America, LLC has 82 locations, listed below.

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  EG America, LLC

  165 Flanders Road Westborough, MA 01581

• 

  EG America

  980 Wyoming Ave Exeter, PA 18643

• 

  EG America

  211 E Harford St Milford, PA 18337

• 

  EG America

  101 Susquehanna St Jim Thorpe, PA 18229

• 

  Kwik Shop

  100 E Industrial Dr Haven, KS 67543

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23213855
  
  I am rejecting this response because: They stated I had no other option but to pay their invoice. I specifically spoke to the manager and was informed that there were no other options or contacts. 
  
  Sincerely,
  
  ******* ********o add that CHECKredi along with Smart Rewards and Zipline all REFUSED to refund my payment. Please avoid this company scam.

  Business Response

  Date: 05/15/2025

  The business is not able to access the portal, but did send the BBB an emailed response, down below is that response.
  
  

  
  Can you please put that we contacted the customer on 4/16/25 and spoke with her regarding her account status and provided her with the appropriate contacts to get it resolved.
  
  

  
  Thank you,

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025, at approximately 12:56 PM, I visited the Cumberland gas station located at *************************************. I pulled up to Pump 1 and attempted to pay for $10 worth of gas using my debit card ending in 8671. However, the transaction kept canceling after multiple attempts.I walked over to the cashier's booth and let him know I wanted to purchase $10 worth of gasnot a full tank. He acknowledged the request and I returned to the pump to fuel my vehicle. After turning away from the pump for no more than 20 seconds, I noticed that the amount pumped had exceeded $10 and was now at $13.70.I immediately went back to the cashier and asked why the amount went over what I initially requested. He offered to pay the difference out of pocket, but I declined.Later that day, after withdrawing money from the **** I realized my account balance was off. Upon reviewing my bank activity, I saw that the gas station had charged me $60 for the transaction.I returned to the station to address the issue, but a different cashier was working at the time. I explained the situation to him, and he told me the money should be released back to my account by the morning of April 16.On the morning of April 16, I called the gas station again and spoke to the same cashier who had made the initial mistake. He responded with a rude and dismissive attitude, saying the funds were "on hold."As of today, April 17, the $13.70 charge still hasnt been credited back to my account, and the $60 charge is still pending. I called the gas station again, and unfortunately, encountered the same cashier who once again spoke to me rudely. I asked for customer service contact information and followed up, but they were of little help and redirected me to my bank, saying it was now in their hands.This experience has been frustrating and disappointing. I hope this matter is resolved soon, and Im requesting that it be looked into as promptly as possible.

  Business Response

  Date: 04/17/2025

  Hi Team,

  The guest called in earlier today, April 17, 2025, regarding the hold amount. It was explained that the charge is a pre-authorization hold, and the guest was informed that this process falls outside of our standard procedures. The guest acknowledged the explanation and is now aware of the situation.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23127846
  
  I am rejecting this response because:

  This is false. I received no correspondence whatsoever via phone, mail, or email. 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/02/2025

  Hi Team,

   

  We have contacted the guest and gave the response on resolving the matter. 

  Thank you.

   

  Regards,

  Guest Services Helpdesk

   

  Business Response

  Date: 04/03/2025

  Hi Team,

   

  We did sent an email to the guest informing the situation and how was it handled. Date and Time was April 2, 2025 at 2:30 PM.

  Thank you.

  Regards,

  Guest Services helpdesk

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The email came through a bit late but it eventually made it. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22898499
  
  I am rejecting this response because:

  > Hi,

  > 

  > I have never received a phone call. They may have called my husband's

  > phone as he set up the account. He passed away last August and I am

  > trying to change the account to my name. Via email, I was asked for

  > the information about the account, which I provided. After more than a

  > week, I was told there was no such account. However, my husband's

  > email continues to get emails from ********. I have received a total

  > of 2 emails from them since February. The last one was answered with

  > no reply. A couple of days ago, I tried to set up a new account hoping

  > that would rectify things, but it didn't work.

  > When I entered my phone number, the app said that my number was

  > already associate with an account...the account they said didn't

  > exist.

  > 

  > I am beyond frustrated with this company. They are extremely difficult

  > to work with or to get any communication from them. All I want is the

  > ability to change the existing account into my name or to create a new

  > one.

  
  
  Sincerely,
  
  ******** Foro

  Business Response

  Date: 02/07/2025

  We have provided resolution before . We tried contacting her today but we were unsuccessful hence we left a voicemail for contacting us. 

  Business Response

  Date: 05/02/2025

  I attempted to call the guest and left her a voicemail on 5/2/25 to resolve the problem. 

  She did not respond. 

  Thanks! 

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 12/26/2024

  The guest called in December 24, 2024 in our Helpdesk. His complaint was about a process that is not covered by our team and was informed the best option he can do. He was not happy of the the process. I took the call personally and informed the guest of the situation. He mentioned that he understood our limitation but was not happy about the business protocols. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard back from the company on Dec 16th wherein they asked for the purchase receipt and told me that they will update me in 24 hours. I submitted the receipt on the same day but I have not heard back from them since that time. So they have neither contacted me back nor have refunded the amount. I would still need your help to get my refund. Thank you so much.

  Business Response

  Date: 12/30/2024

  Hi Team,

   

  We have reached out to the guest December 16, 2024 and we have forwarded the information to the store where the incident happen. Resolution will be provided to the guest from the store where the incident happened. 

  Business Response

  Date: 01/09/2025

  Hi Team, 

   

  We have escalated the information to our 3rd party department. Thank you. 

  Customer Answer

  Date: 01/09/2025

  
  Complaint: ********
  
  I am rejecting this response because: they have not taken any action to process my refund. All they have said is that they will reach out another department.

  
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 01/10/2025

  Hi Team, 

  We have taken steps to ensure that the situation is coursed to the ight team. We have sent the details and resolution will be provided. From our department the enquiry has been resolved.

  Customer Answer

  Date: 01/10/2025

  
  Complaint: ********
  
  I am rejecting this response because: they are still internally communicating with their team but have not provided any refund. They are giving general answers without providing refund.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 01/17/2025

  Hi Team,
  

  Issue has been escalated and resolution was provided to the guest. 

  Customer Answer

  Date: 01/21/2025

  
  Complaint: ********
  
  I am rejecting this response because: Business has neither approached me nor refunded me any amount. The amount is still pending and I want a refund of my purchase.

  Also, their response is totally incorrect - No resolution is provided to me. I am not sure why would they write it like that when they have not done anything.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 01/21/2025

  Hi Team,

  We have responded to the guest and provided the resolution. 

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is currently attempting to find a resolution to my issue and is still in process.

  Business Response

  Date: 10/15/2024

  Guest Services has sent a response to this guest regarding their experience on 8/7/24 via phone call. We are currently awaiting a response from the guest so that we can forward this over to the appropriate personnel for further handling. Thank you!"