About

Local BBB:

Better Business Bureau Serving Eastern MA, ME, RI & VT

BBB File Opened:

5/12/2005

Business Started:

1/1/2003

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

O'Connor and Sons Marine and Snowmobile

O'Connor and Sons Marine Snowmobile and ATV

O'Connor Marine Snowmobile and ATV Shop

O'Connor Marine

Business Management:

Mr. James O'Connor, Owner

Number of Employees:

1

Additional Information

Payment methods

Cash
Mastercard
Visa

Refund and Exchange Policy

The business states:

"We do expert engine rebuilding
We promise the best price and warranty
We are educated, trained and highly experienced
We are certified by the Mass. DOE as a technician teacher
We are fully insured and registered
We answer the phone and return all calls as soon as possible
We are polite and courteous
We will not take on work we cannot do
We have a referral network – no charge
We have your stuff ready when promised
We will not do shoddy work, ever
We are experts and belong to AMTECH and other professional organizations that only reputable power sports companies can belong to.
We put our heart and soul into our work and our good reputation on the line every time.
Very few have credentials, satisfied customers, and expertise even close to O’Connor & Sons Marine.-Our Policy
• We reserve the right to refuse work.
• We charge for written estimates and all work including repair attempts and troubleshooting.
• We do not charge for travel time unless specific circumstances arise and we conclude it is necessary.
• We can only schedule appointments as tentative.
• Due to the specialized nature of our business, unforeseen difficulties can arise which can cause a change in appointment times.
• We do not tolerate customers who are unfair, deceptive, dishonest or violent.
• The cost of a job or service is due at the time of completion and is non-negotiable.
• Estimates are not actual bills; they are only to calculate approximately (the amount, extent, magnitude, position, or value of something); To form an opinion about; evaluate. Examples of unforeseen difficulties such as dealing with corrosion, missing parts, availability of parts, weather, market price fluctuation and Murphy’s Law (to name just a few) are common things that will change everything. Regardless, we do our best.
• We are not liable for any damages or loss that may occur to anything that is involved with the transportation, repair and or testing of customers property.
• All vehicles that are to be registered and or insured to be a legal vehicle within the geographical area being transported or tested, is the sole responsibility of the owner and not O’Connor & Sons Marine & Snowmobile Repair.
• Warranty work- if you have a problem with your boat, motor, snowmobile etc… During the warranty period, we are more than happy to look at it as soon as possible if we determine that it may be a warranty related issue.
• If we determine that the problem is a warranty issue we will take care of the problem as soon as we can.
• We warranty what we do. We do not warranty anyone else’s work. If the manufacturer of the part that is installed on your motor by us gives a warranty, then that part has a warranty.
• If we determine that the part failed because it is defective during the warranty period of the manufacturer’s warranty then we will attempt to pursue the replacement part for you if we installed it, although if the manufacturer does not allow for labor reimbursement or will pay a limited labor rate the customer must pay the difference in part or in full to meet our labor rate.
• Our work is guaranteed to be done correctly and professionally. If we do something wrong then we will fix it at no cost to you."

Business Categories

Boat Repair, RV Repair, RV Dealers, Boat Dealers, Trailer Repair, Snowmobiles, Marine Electronics