Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Toyota raynham put false information in there response. I did not tell them I hit a deer I told them the rental was swiped by a ******** in which a report with the insurance company WAS in fact put in which they knew because they were in communication with my insurance company and I have an active claim number regarding the case. Toyota raynham repeatedly lied through my entire process with them. Starting off with someone telling me my original rental would be covered for as long as my car took and then when I called back next day they told me no one told me that and I was lying I then asked for the recordings of the calls and was told they dont record calls but after hanging up and calling back heard the this call is being recorded message before speaking with someone again. I again was lied to because I went in to retrieve something out of my car and was told the part that was being waited on was not in. Same day I got in contact with someone I know who is a manager at the location and he spoke to the service department and gave me a call and 2 minutes after his call I was contacted by the service department saying my part was in even though I was told it was not about and hour before hand but once the manager got involved 2 minutes after speaking with me the part magically appeared. Im just unsatisfied with the customer service I received with **** at ********************** raynham and feel that a lot of things that occurred during my car being in the shop for 2 months could of been avoided if I wasnt lied to and spoke down upon. Oh and I was told by **** this is the real world when asking about what he suggested I do with no car no rental and 2 children. When I got the rental the last time **** also told me he would have a whole bunch of cars coming in the next day for me to pick up a rental next day comes and I get there and he hands me a pick up truck saying thats all they had knowing I told him I had two kids (a toddler and an infant) and knowing a pick up truck was not ideal with children, strollers, car sets etc. the entire experience was the worst customer experience Ive ever had and I just wanted to share my story. 

  e within 3 minutes of each other. I then reached out to the warranty company who told me 1600 didnt sound right for the remaining balance I owed. Then the warranty company sent me the invoice Toyota sent them where it mentioned the balance was in the 900s.

  

  Business Response

  Date: 02/06/2025

  To Whom it May Concern,

  Please accept this letter as our rebuttle to Ms. ********** demands

  Ms. ******** leaves out many details in her complaint in regards to the rental.   Her VSA covered the part for her repair but would only comver 5 days rental.  The Jeep part that she needed was on back order and that is what took longer.  The insurance company would not pay for more than 5 days and Ms. ******** returned the rental.   Because her vehicle was able to be driven, and she needed a vehcile she re-rented a vehicle, knowing full well she was responsible for the cost.   When sshe returned the tacoma, the windshield was cracked and the rear view mirror , was ripped off.  She claimed she hit a deer and insurance was goin to cover it, but never called it in.    We charged her for the  rental and damages.  If she feels her insurance company should cover it, I suggest she files the claim.  There will be no reimbursement on our part.

  Sincerely,

  ****** ******

  Service Manager

   

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  The sales consultant contacted me on 3/25/2024. I told them what was going on. They said they would take care of it. It's is now going on Friday, 3/29 and I have not heard back from them. This situation should not be so complicating. 

   

   

   
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 03/25/2024

  March 25, 2025

  Thank you for reaching out and letting us know about Ms. ***** complaint.

  This is the first, I, the salesmanager or ************************* heard about this, so i'm not sure who she reached out to?  Her sales person was also unaware of any problem.   We are reaching out to ************ to clarify her complaint.

  Once we discover her issues , I will update you of our progress

  If ************, wants to contact me, My number is *********************

  Thank you

  ***

   

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2018 **** edge. We got what we thought was a great deal at the time, our salesman made the whole process really easy, I wish that was the end of this story. When we purchased the vehicle we explicitly stated we would be using this vehicle for a trip on our honeymoon the following weekend. On the night we brought the car home, the driver's headlight was out sand the heat didn't work. I text *********** and he asked me to drive back an hour and a half, let his service department look at it. The next day I did just that. Sat at the dealership for over an Hour finally the service advisor told me there was lack of coolant in the system, they filled it & the heat now works At this time there was no indication that they researched why there was no coolant to provide heat.During the following week I worked and prepared for my vacation/wedding/honeymoon, I noticed the lower engine cover was barely hanging on. We text the salesman again, he said to bring it by and they would fix it. I did I was told they put new pins to hold up the cover, but on reality they only zip tied the piece on. **** miles into our trip it falls off. During our trip we noticed the vehicle was skipping a bit during acceleration, being the vehicle was higher miles I assumed it just needed a spark plugs. During the trip I message my sales person all this info. We finally make it to our destination, **********, **. The next morning we go to our car and start it, it idles very roughly and white smoke comes out the exhaust. Check engine light... Bring it to the local **** dealership and they diagnose it as needing a new long block, $8.4K repair. We just bought the vehicle for $15k After 3 days of attempts to get this situation rectified. The service manager called and said they wont do anything as were about 800 miles over the lemon law. The owner and gm have yet to return any calls.

  

  Business Response

  Date: 10/09/2023

  cust. declined to purchase a warranty. The used car warranty is expired.

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 ***** Equinox from Route 44 Toyota in *******, ** on 01/09/2023. I then went and got it registered and inspected. When i got it inspected it failed the initial inspection at Toyota but they did not disclose why. They then gave me a waiver to go to a gas station they suggested and the gas station passed in within a minute. I do not believe it was actually inspected again. Then within a month of me having the vehicle when it rains my floor matts in the entire car as well as in the trunk where the tire goes are soaked. I called them about this issue and they said it was the air conditioner and i brought it to them. They then told when i brought it in that the a/c was leaking and they fixed it.I brought the car home under the assumption i would have no further issues. However a few days later i put a card board box on the floor of the car and when i got home the box was soaked.. i then touched the floor matts with my hands and noticed that they were still wet just like before. I then called them again with the issue to which they were now adamant that they do not know what the issue could be. It took a little bit of time to get the car scheduled to go in for them to take a look this was after speaking with them several times about the issue. When i did bring it in i was at the dealer with the sales person for approx. 3 hours. Within that time frame they said that the issue was no longer their concern because i have a loan and i registered the car already. They stated they cannot trade for another car because i already registered it. They then continued to tell me there was nothing they can do for the car. They also told me that they could not give me loaner while they took a look for the problem service wise.. Then after 3 hours of arguing they decided to give me a loaner. It has been week that they have had the car and have stated they found and fixed a leak and they need an adjuster for an issue with sunroof which they stated to have already fixed

  

  Business Response

  Date: 06/30/2023

  The car had a water leak. Repaired, cleaned and returned to ****.

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12,2023 I sat with the salesman to get an idea of what payments would be for a pre owned 2020 Toyota rav4. I was very clear that I did not want my credit report run unless I knew that payments would be affordable to me. The salesman filled out a form with my basic information. I gave him a verbal credit score. He asked for my social security number and I again told him that I did not want my credit pulled yet. He told me that he was getting the paperwork in order just in case he could work out a deal for me. He wrote down my ss number and assured me that he would have to have my signature and Express permission to run my credit. I signed nothing. When I left rt 44 Toyota without being able to get desired payments, I rechecked my credit report and found a hard inquiring from Toyota Finance.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint. Prior communications to me from the business were not professional so I prefer to not hear from them. I wanted to make the BBB aware of their unprofessional practices to save others from being deceived. The salesman continued to harass me over text for the remainder of the day with such texts as "I can't believe you walked away over $20-it's a fabulous car"; "PS-I got it with a remote start-that was your Christmas surprise"-I told him I didn't appreciate the bait & switch & reminded him that I had walked away from that payment a month ago. The next day he continued to text me "Are you still upset or are you ready to be reasonable? Just get the car while it's still here & available" to which I replied "To be clear, at this point even if you cut the payment in half, I wouldn't buy a car from you. Please stop contacting me. Go away." After I had expressly asked him to stop contacting me, he texted me two more times & called me and left me a voicemail "I wish you weren't mad at me, but just call me back, I think we've got it straightened out now". And then he had another manager, ************************* call me as well. Needless to say, I never returned the ********* blocked his number.

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 09/26/2022

  Customer notice a wire wrapped around the drivers side air bag in the windshield pillar while he was installing a dash camera. We repositioned the wire at no charge.