Reviews

Review Details

• Review fromCraig J

  Date: 05/21/2025

  Granite is absolutely terrible to work with. It takes several attempts to get address changes made. It is also difficult to get them so send a provider out to fix problems. If you are looking for telecommunications service Granite is not for you.
  

  Granite Telecommunications, LLC

  Date: 05/22/2025

  Sorry to hear you had a negative experience with Granite. If you can provide your account number we will work to quickly resolve the issues.

• Review fromMarianna T

  Date: 05/06/2025

  If I could give negative stars I would. This was by far the worst company I have ever dealt with. The customer service is horrible and the billing is the most confusing I have ever dealt with.
  

  Granite Telecommunications, LLC

  Date: 05/07/2025

  Hi ********,

  Sorry that you have had a negative experience with Granite but I appreciate you reaching out. I spoke to the ** of the Premier Accounts and someone will be contacting you **** to resolve the billing and customer care issues.

• Review fromm. w.

  Date: 05/02/2025

  I had never heard of this company until I got a bill from them. I did not sign up with them and have no idea how my *********** account got hijacked. Called the customer service number on the bill and they said call billing the next day. I have not called yet. I may call Colorado PUC but I am not sure they handle this.
  

  Granite Telecommunications, LLC

  Date: 05/05/2025

  Hi *******,

  Please send me the account number on the bill and we will work to resolve ASAP.

  Regards,

  m. w.

  Date: 05/08/2025

  ********. I did not sign up for this service. maybe someone else but not me

• Review fromKatie W

  Date: 04/14/2025

  I did not sign up for granite phone service. I just received a bill in the mail.After calling granite about this they mentioned the someone I had never heard of started the service. Is this company hijacking accounts from other phone companies. Dealing with this problem now.
  

  Granite Telecommunications, LLC

  Date: 04/16/2025

  Hi *****,

  Hopefully you were able to resolve this issue already but let me know if you need any additional assistance to finalize.

• Review fromNick R

  Date: 03/05/2025

  We received overage charges 8 times our normal bill, I was told it did look strange and that I'd get answers 'as soon as possible'. I didn't hear back from anyone until I requested to cancel our account. I was then simply told "the charges are valid" with other questions going unanswered like which phone line went over the normal usage. Using the portal is a nightmare too. Stay away.
  

  Granite Telecommunications, LLC

  Date: 03/06/2025

  Hi ****,

  Sorry to hear you have had a negative experience with Granite. Can you send me your Account Number so we can understand the issue and work quickly to resolve?

  Thanks in advance,

• Review fromTyler S

  Date: 02/28/2025

  CEO cares more about boosting his ego publicly than he does any of his employees No professionalism. Same old charity song and dance every year for tax write offs

• Review fromMark E

  Date: 01/23/2025

  They advertise a 5-10 business day installation, and we have been waiting about 3 months for the installation to be complete. The sales **** and account managers cc others on emails and nobody responds. *** support passes the **** and says to contact the sales rep. ****** to get the internet installed or moved is excruciating. Nobody takes responsibility for SLAs. If you do have internet installed, their dispatch rates are horrendously expensive if you want it fixed in a timeframe that every other ISP can do within 24 hours for free. And then the monthly costs for absolutely terribly slow internet is a joke. Any other major provider, either coax or fiber offers hundreds of megabits for at or less than $100 while granite charges nearly $200 for slow shared networking at max 20mbps. This place is a scam and unfortunately, a lot of landlords use them EXCLUSIVELY for the internet on their property so you have no other choice than go to through them. I'd advise, if you can get 5G wireless and a good antenna have chose not have anything to do with Granite, ever.
  

  Granite Telecommunications, LLC

  Date: 01/27/2025

  Sorry to hear that you had a negative experience with Granite but thank you for bringing it to our attention. 

  Customer satisfaction has always been our number one barometer of success, and it always will be.

  If you can send us your account number, we will work to resolve any open issues ASAP.

  Regards,

  
  Granite ************* Team

• Review fromMike J

  Date: 12/10/2024

  The worst customer service you could ever have. This company is constantly causing issues for there customers and other ********************** companies. I would highly recommend filing an FCC complaint if you have issues with Granite.********************************** They refuse to provide Pin's to the customers. These is not how a business is suppose to be ran.
  

  Granite Telecommunications, LLC

  Date: 12/11/2024

  Hi,Can you provide your customer ID so we can quickly look up the issue and work to resolve.Thanks in advance

• Review fromLeisa S

  Date: 10/17/2024

  If you are looking for single star service and support, Granite Telecommunications will not let you down.

• Review fromSommer D

  Date: 10/04/2024

  They misrepresented themselves and let me believe that they were from another leading phone company in an attempt to gain my business with promises of a cost-saving solution.
  

  Granite Telecommunications, LLC

  Date: 10/07/2024

  Hi ******,

  Sorry to hear that you had a negative experience with Granite but thank you for bringing it to our attention.  Customer satisfaction has always been our number one barometer of success, and it always will be. I will check and see if there are any records of your discussion and let you know my findings.

  Regards,

  Granite ************* Team