About

Local BBB:

Better Business Bureau Serving Eastern MA, ME, RI & VT

BBB File Opened:

1/7/2011

Business Started:

11/20/2007

Business Incorporated:

11/21/2007

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Gatzies

Acktify

ProMax Commerce

Business Management:

Mr. David R Ingemi, CEO

Mr. Turner Cobden, Manager

Ms. Jennifer Rabito, Director of Customer Care

Danielle Marchant, Director of Operations

Number of Employees:

14

Additional Information

Refund and Exchange Policy

The Business states:

Gatzies strives to provide each of our customers with a first rate shopping experience. We understand that there are going to be times when there will be a need to return an item and we want to make the process as easy as possible.

We encourage all of our customers to thoroughly inspect your order upon receipt prior to using.  We ask this so that we may ensure that it is both the correct item and it has arrived in satisfactory condition.

We have outlined below our standard return policy, but if you have any questions or concerns about these policies, please contact our customer service department by either email or by phone.
Email: [email protected]

Standard Return Policy
Our return policy is 30 days from date of shipment. This is firm and no exceptions can be made. Any requests for return after 30 days will not be approved or credited.

 You may return product provided it is new, unused, unopened and in its original packaging. You will note that a re-stocking fee may apply. Items not returned in this condition may be subject to an additional restocking fee.

All returns must have an approved Gatzies RMA (Return Merchandise Authorization) number prior to arrival at our warehouse. Any order that arrives without an approved RMA # will be refused and sent back to the customer.

A copy of the original packing slip or order confirmation must accompanyall returns. Credits and Replacements will be processed within 2-7 daysfrom the time the return is received at our facility. This allows our staff time to both inspect the product returned and to replace or credit appropriately. An email notification will be sent confirming refund or replacement shipment.

Any order valued over $100 product cost that has been opened and is not in saleable condition cannot be accepted as a return.

Damaged /Incorrect/Defective Items

Any item that is damaged in transit must be reported to Gatzies within 2days of receipt of the order to ensure we can process the appropriate freight claim. Damaged or defective items can be returned for replacement only. 
Non- Defective Returns

Return shipping costs for Non-Defective Returns are the responsibility of the buyer. You will note that a valid RMA number must accompany the shipment. Gatzies reserves the right to apply a 20% restocking fee on all orders being returned for any other reason other than defective or damaged merchandise.Original shipping charges will not be credited if an item is refused forany other reason other than being damaged upon arrival, a 20% restocking fee will be applied and shipping charges will not be refunded.

Return Shipping Instructions
The item must be in original or secure packaging to ensure safe arrival at our facility Gatzies is not responsible for any products lost/damagedduring return transit. Please follow all return instructions outlined by our customer service department in your RMA email. Please be sure to note the RMA # clearly on the outside of the package.Additional NotesAfter 30 days, all warranties are the responsibility of the original manufacturer. Gatzies Supply makes no additional warranty implied or assumed, other than those of the original manufacturer unless otherwise noted.

Still Have Questions? Contact Customer Service   Email: [email protected]    

Other Resources

United States Federal Communications Commission, Consumer Inquiries and Complaints Division
445 12th Street S.W.
Washington DC 20554
Phone Number: 888-225-5322; TTY 888-835-5322; ASL Videophone 844-432-2275
Fax Number: 866-418-0232
https://consumercomplaints.fcc.gov/hc/en-us
[email protected]

Business Categories

Machine Tools, Internet Services, Lawn and Garden, Ecommerce, Hardware Sales, Hardware and Tools