Complaints

This profile includes complaints for The TJX Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The TJX Companies, Inc.

  770 Cochituate Rd Framingham, MA 01701-4666

• 

  The TJX Companies, Inc.

  300 Value Way # 400 Marlborough, MA 01752-3093

• 

  The TJX Companies, Inc.

  83 Commerce Way Woburn, MA 01801-1007

• 

  The TJX Companies, Inc.

  3000 Fashion Center Blvd Newark, DE 19702

• 

  Winners/Homesense

  646 Gardiners Road, Unit 16 Kingston, ON K7M 3X9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Please note that I contacted ** Maxx customer service and spoke with ***** who was able to advocate for the return to be honored as an exchange.  It was not an easy task as I was first rejected and then ***** spoke to another assistant manager name ***, at the store in question and she responded positively to the exchange. 

  I did ask that customers should be educated about this policy and today while I was in the store, I had the privilege of educating a customer to this jewelry policy.  ******* employees still feel that the little 8x6" sign that is literally not visible to a customer is the customer right to see.  

  So thank you, the situation was resolved today.  Thank you BBB.
  
  Regards,
  
  ******** *****

  been a value customer in my neighborhood and I hold unto receipts now to avoid any problems with returns. I seldom return anything but I wanted to get my friend a replacement. I honestly do not feel valued with the Manager dismissive behavior and unwilling to provide any form of customer service for this item. I agree that I could have returned the item since early April but it slipped my mind. All I am asking for is an exchange if an item can be found or store credit, is this so difficult when the item was never used?

  

  Business Response

  Date: 05/14/2025

  Dear ********, 
  
  Thank you for contacting ************************ regarding your experience in our ***********, ** store.
  
  We were disappointed to learn of your poor experience. We were glad our ******* customer service team was able to address and assist you with a store gift card.
  
  We hope we have the opportunity to better serve you in the future.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice for an item at this Marshalls. When I went home, I noticed it on my receipt and promptly contacted a live agent on **************************. The live agents name was Ladi and I sent them a picture of my receipt showing the item that I was charged twice for. I was initially offered a $10 gift card but I explained that this didnt really make sense because I already bought the items I wanted, so why would I want to go buy more things? I would prefer a refund. The agent spoke with the managers at the store and told me their names. Their names are ******* and *****. The agent told me it would be OK to go in and to get a refund that the managers were aware of the situation. I even got a phone call from a manager explaining that I could come in and I also have a voicemail of that. So an hour and a half after chatting with the live agent and receiving this voicemail, I went into the Marshalls and was told that the managers had already left for the day and they would not be able to give me the refund. There was another manager on duty that was very rude and said she had no way of knowing if I really was charged twice, even though it was clearly on the receipt. I showed them screenshots of my conversation with the live agent, and I let them listen to the voicemail. I was told to come back sometime in the the next day. I cant begin to explain how far beyond ridiculous this is. I was basically treated as if I were a thief when a cashier that rung me up earlier, made an innocent mistake and charged me twice. The mistake is really not a big deal. The issue is more about the fact that Marshalls would not rectify the situation under any circumstances. I was told one thing and when I arrived at the store, I was not given a refund. This makes zero sense, and Marshalls does not treat their customers with Care. I will never again shop at Marshalls or any of its affiliate stores.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Spoke with manager at local store and believe the issued to now be resolved.  
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 05/09/2025

  Dear ****,

  Thank you for contacting HomeGoods Customer Service.
  
  We were disappointed to learn of your poor experience. We have attempted to reach you by the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FALSE ADVERTISEMENT - Signs posted all over the store stated Storewide clearance, take an additional 20% off the ticketed price and fine print stated this store only. I made a purchase on April 27, 2025 which had the 20% discount applied. On May 5, 2025 when I went to make another purchase, I was charged full price. I went back to the register to ask to speak to a manager and was told by the manager that the 20% off now only applies to clearance items. By the time of my second purchase, the store was mostly emptied out. The address I listed in my complaint is the one on the receipt. The actual location of the store is currently at **************************** that is being liquidated and moved to the new location. Im sure a retailer would know the difference between a discount on the ticketed price vs. a discount on clearance price. This is a clear case of false advertisement when I was charged full price on my second purchase. The amount of different for the 20% discount on my purchase of $84.95 was $16.99. The amount they overcharged other consumers is unknown. This kind of deceptive practice itself should be widely discouraged.Attached for reference is a photo of the large prominent signage taken on May 5th. A copy of the April 27th receipt showing the proper discount and a copy of the May 5th receipt without discount.

  

  Business Response

  Date: 05/09/2025

  Dear Yan,

  Thank you for contacting Tjmaxx customer service.

  We were disappointed to learn of your poor experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. We have attempted to reach you by the phone number you provided. If you may reach out to our customer service representatives at ************** during business hours 9am to 6pm Est. to further assist.
  
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 05/08/2025

  Dear ******,

  We are happy to learn that the issue that you experienced with our website has been resolved and regret any inconvenience this has caused. If you have any questions or concerns, please dont hesitate to contact TJ Maxx eCommerce **************** at **************.

  Our **************** Department is open Monday through Friday, 9 am 6 pm EST.

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me to them on Apr 19th: Earlier today, I attempted to place the same order, but I accidentally entered a typo in my email address *********************** instead of ************************ Apparently that order was later canceled, as you can see in the attached screenshot: First attempt - Order Number: ********** I then placed the order againthis time after logging into my account with the correct email (************************ However, I have multiple email addresses, and I believe the shipping address somehow defaulted to an old one associated with my other account **************************** which Ive also used for previous purchases. Second attempt - Order Number: ********** I moved to ******* a few months ago, but the system somehow have saved my old address in ************. Although the billing address is correct (***************************** - where I currently live), the order was set to be delivered to my old address.Please change the shipping address to:************************************************************************ Or to my home address:************************************************ I understand this is a busy time, but Id be extremely grateful if this could be updated before the order ships. I feel very upset for not catching this earlier and truly appreciate your help in resolving this.Thank you so much in advance for your attention and support.Their responded that they couldnt change the address, only cancel the order. So I immediately answered asking for the cancelation (as you can see on the screenshots below). They responded that the cancellation would be processed (the order was not shipped yet).Today, April 23rd, they sent me an email saying that my order was on its way, and I am extremely frustrated because I have no access to that address, I explained the situation immediately after clicking pay, I even bought the same items again (putting the correct address) and they still ignored my request. I need my money back.

  

  Business Response

  Date: 04/28/2025

  Dear Thamyryz,  

  We regret any inconvenience this has caused. A refund has been issued to reimburse you for the order shipped to the wrong address. Please allow 5-7 business days for this amount to show up on your bank or ****** statement, depending on your banking institution. We appreciate you reaching out and are happy to help. If we may be of any further assistance, you may contact our representatives at ************** Option # 2.

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  No one has called me. No one has left a message for me. No one has tried to reach me. My phone number is ************.

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  for the frustration and time this situation has cost me.

  

  Business Response

  Date: 04/25/2025

  Dear *****,

  We were disappointed to learn of your poor experience. Our ******************* team have been trying to reach you at the phone number provided.
   
  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help. 
  
  

  

  Business Response

  Date: 04/28/2025

  Dear *****,

  We were disappointed to learn of your poor experience. Our ******************* team has refunded the fees of $38.04 and sent a refund check to the customer for those.
   
  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help. 
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a fraud alert on my credit, however, ** Maxx issued a credit card to a customer using a rent check she had stolen from me and washed. I had just under $1,000 debited from my account by this woman, overdrawing my account. Since this is the second time in a week this woman has done something like this, I'm forced to close my account, shred my checks and debit card to put an end to this. When I called TJ Maxx to ask why they had issued this credit card and not called me to verify the validity of the card, they simply told me to dispute the issue with my bank.

  

  Business Response

  Date: 04/25/2025

  Dear *******,
  
  We were disappointed to learn of your poor experience. Our ******************* team have been trying to reach you at the phone number provide.
   
  If you have further question, please contact *******************. You may visit their site at ***********
  You may also call them at **************, and they will be happy to help. 
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/15/2024 i came to the store to return A shirt that i bought the day before. I bought about 7 or 8 shirts from the store in the past week. All shirts being $50 a piece. TWO didn't fit. i wore one that day that was a large size even though i wear extra large. i didnt expect to exchange the one i was wearing, i was only wanting to exchange one shirt not two. i had a shirt in my hand that was a size small and had not been worn. the clerk said i could exchange the shirt i had not worn. I asked her if it was possible to exchange the one i was wearing even though i was wearing it. she said yeah and that i could take the shirt off in the dressing room. i had a hoodie on the wear afterwards. at the dressing room because i had no items i was questioned by the dressing room worker. I didnt mind being questioned but the lady was very rude and looking at me in disgust. i ask "do you have a issue with me or something?" because of the strong look on her face. then these other women "managers", apparently, questioning me but were being very rude and kept asking the same question over and over and wouldn't let me answer so i asked her to stop talking so i could answer. she says dont be rude to me. after being rude herself. i told her i didnt want to talk to her anymore and asked if she could leave me alone. she says "i can put you out the store." i said "leave me alone lady" then she says "ima call the police on you" she walked away i sat down then she got on the phone and walked back over to me. i asked her to leave me alone again. then another woman stepped in. i explained myself to her and the situation. she let me use the dressing room and exchange both shirts. however, i feel violated and harassed by this ****** lady. i also feel embarrassed. no one apologized for the misunderstanding or anything just moved along after i spent hundreds of dollars on shirts there this past two weeks

  

  Business Response

  Date: 04/22/2025

  Dear ******,

  Thank you for contacting ************************ regarding your experience in one of our stores.

  We were sorry to hear that you had a poor experience. Because we value our customers and would like to make certain that this is addressed, we need a bit more information from you. We have attempted to reach you by the phone number provided. If you may kindly call our *************************** at ************** and speak with any Representative, who will be happy to assist you.
  
  We look forward to hearing back from you.