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Business Profile

Lock Manufacturers

Kryptonite Lock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lock Manufacturers.

About

About This Business

Kryptonite is a supplier of physical security devices for vehicles including bicycles, motorcycles, automobiles and trucks. The company offers a 24 hour replacement service for lost keys that have been registered in advance. In addition, if a lock and bicycle are registered with an original bill of sale for the lock and bicycle (a dealer appraisal is also acceptable) within fifteen days of the purchase of the lock, the firm will reimburse the owner for the full cost of the bicycle (taxes, accessories, and lock not included) up to $3000 depending on which lock was purchased or if stolen within a year of registration. Kryptonite requires compliance with each of the terms of its guarantee program including proof of product failure in order for a claim to be paid. The theft of the bike must be reported promptly in writing to Kryptonite Corporation as well as the local police.

Years in Business: 54

Business Details

BBB File Opened:
12/8/1987
Business Started:
1/1/1971
Business Incorporated:
1/1/1973
Type of Entity:
Corporation
Alternate Names:
Ingersoll Rand
Business Management:
Ms. Roberta Fahey, Customer Service Supervisor
Number of Employees:
20

Additional Contact Information

Principal Contacts
Ms. Roberta Fahey, Customer Service Supervisor
Customer Contacts
Ms. Roberta Fahey, Customer Service Supervisor
Fax numbers
Primary Fax: (781) 821-4777

Additional Information

Business Categories
Lock Manufacturers

Latest Reviews

  • Laurie S

    "I wish I had seen this before I wasted my time with the pictures and emails. My bike was locked with BOTH a Kryptonite cable and the pricey chain, both of which were completely cut." ... Read full review

  • Nicholas S

    "Stay away from Kryptonite locks. Sure they might work well (the more expensive one's) at keeping your stuff secure, but if you have a problem with one good luck getting any help from them." ... Read full review

  • Kay B

    "Sent multiple emails with absolutely no response I blew up all their social media pages and left messages on all platforms while in the process found this page which has the Kryptonite phone number which is all I wanted to contact them to fix my lock that's missing a s**** You cannot get a hold of anyone in customer service through the email which is absolute BS poor customer service. I want to use my bike immediately and I can't because no one can get back to me in a timely fashion through the email and the only way I was able to get a hold of anyone was to get on the BBB website so I could write a poor review so thank you for that BBB." ... Read full review

View all Reviews

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