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Business Profile

Computer Software

AirSlate, Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Important information

  • Customer Complaint:

    BBB with the use of artificial intelligence, analyzed the complaints on 4/22/24

    BBB shared the findings and recommendations with Airslate, Inc.

    The findings appeared to show:

    Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.

    Lack of familiarity with the company: Most complainants state they have never heard of AirSlate before and have no idea why they were charged, suggesting they did not knowingly sign up for any services.

    Difficulty obtaining refunds: Customers express frustration with AirSlate's lack of responsiveness and inability to easily obtain refunds for unauthorized charges. Some report difficulty canceling unwanted subscriptions.

    Possible connection to PDFfiller: Some complaints mention PDFfiller, suggesting it may be a subsidiary service of AirSlate. Several customers report signing up for free PDFfiller trials and then being unexpectedly charged by AirSlate.

    Potential data security issues: A few complaints raise concerns about how AirSlate obtained customers' personal and financial information in order to process unauthorized charges.

    On 7/1/24 Airslate,Inc responded to BBB with:

    99% of the complaints are, sadly, related to the fact that [some] people do not understand how free trial period works as such. On our end, we did everything possible to prevent this misunderstanding: there is explicit information provided upon account registration and there is also an email sent which contains info on the free trial deadline and other important details.
    Refunds with pdfFiller / airSlate can be requested in three ways:

                 1. Email to Support.
                 2. Chat online on our sites.
                 3. Free phone line.

    https://my.airslate.com/help-center

    Our refund policy is "refund no questions asked". We never object or persuade people to stay.Once any customer (current or former) requests information on how we store and share data, we put them in contact with our Legal department and they provide detailed information on this. And of course, we never share data with any third parties.

Complaints

This profile includes complaints for AirSlate, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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AirSlate, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 457 total complaints in the last 3 years.
    • 110 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    AirSlate, Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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