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Business Profile

New Carpets

National Floors Direct, Inc.

Headquarters

Information and Alerts

BBB RatingA+

Reasons for rating

  • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.

Service Area

  • Androscoggin County, ME
  • Atlantic County, NJ
  • Barnstable County, MA
  • Belknap County, NH
  • Bennington County, VT
  • Bergen County, NJ
  • Berkshire County, MA
  • Bristol County, MA
  • Bronx County, NY
  • Bucks County, PA
  • Burlington County, NJ
  • Camden County, NJ
  • Cape May County, NJ
  • Carroll County, NH
  • Cheshire County, NH
  • Columbia County, NY
  • Coos County, NH
  • Cumberland County, ME
  • Delaware County, PA
  • Dutchess County, NY
  • Essex County, MA
  • Fairfield County, CT
  • Franklin County, MA
  • Gloucester County, NJ
  • Grafton County, NH
  • Hampden County, MA
  • Hampshire County, MA
  • Hartford County, CT
  • Hillsborough County, NH
  • Hudson County, NJ
  • Hunterdon County, NJ
  • Kent County, RI
  • Kings County, NY
  • Lackawanna County, PA
  • Lehigh County, PA
  • Litchfield County, CT
  • Mercer County, NJ
  • Merrimack County, NH
  • Middlesex County, CT
  • Monmouth County, NJ
  • Monroe County, PA
  • Montgomery County, PA
  • Morris County, NJ
  • Nassau County, NY
  • New Castle County, DE
  • New Haven County, CT
  • New London County, CT
  • New York County, NY
  • Newport County, RI
  • Norfolk County, MA
  • Northampton County, PA
  • Ocean County, NJ
  • Orange County, NY
  • Oxford County, ME
  • Passaic County, NJ
  • Philadelphia County, PA
  • Pike County, PA
  • Plymouth County, MA
  • Providence County, RI
  • Putnam County, NY
  • Queens County, NY
  • Richmond County, NY
  • Rockingham County, NH
  • Rockland County, NY
  • Sagadahoc County, ME
  • Salem County, NJ
  • Somerset County, NJ
  • Strafford County, NH
  • Suffolk County, MA
  • Sullivan County, NH
  • Sussex County, NJ
  • Tolland County, CT
  • Ulster County, NY
  • Union County, NJ
  • Warren County, NJ
  • Washington County, RI
  • Wayne County, PA
  • Westchester County, NY
  • Windham County, CT
  • Windsor County, VT
  • Worcester County, MA
  • York County, ME
  • AK
  • AL
  • AR
  • AS
  • AZ
  • CA
  • CO
  • DC
  • FL
  • GA
  • GU
  • HI
  • IA
  • ID
  • IL
  • IN
  • KS
  • KY
  • LA
  • MD
  • MI
  • MN
  • MO
  • MS
  • MT
  • NC
  • ND
  • NE
  • NM
  • NV
  • OH
  • OK
  • OR
  • PR
  • SC
  • SD
  • TN
  • TX
  • UT
  • VA
  • VI
  • WA
  • WI
  • WV
  • WY
National Floors Direct, Inc. has maintained 8 years 5 months of continuous BBB Accreditation.

Important Information

This business is BBB Accredited.

BBB accredited business seal

BBB has determined that National Floors Direct, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Additional Info

More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more.

Pending Government Action

Government Action: BBB reports on known government actions involving business’ marketplace conduct:
NYC Department of Consumer and Worker Protection vs. National Floors Direct, Inc.

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

On August 13, 2024 The NYC Department of Consumer and Worker Protection announced a lawsuit against National Floors Direct. Click here for more information.

 
National Floors Direct Statement: 9/4/2024

National Floors Direct is aware of an action filed by the City of New York in its administrative court. National Floors Direct has successfully serviced hundreds of thousands of customers for custom carpet & flooring installation projects since 2013, when National Floors Direct began operating in NYC.  By contrast, the City of New York’s meritless action is based on roughly 30 customer complaints dating all the way back to 2019.  

Since its founding, National Floors Direct has prided itself on providing each of our customers with high-quality installation services, premium name-brand carpet & flooring products, and exceptional customer service at an incredible value. Our care for and commitment to our customers is reflected in our high customer satisfaction ratings, our almost 20 years in business, and the thousands of positive public customer reviews posted by our customers.

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