Reviews

This profile includes reviews for National Floors Direct, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Floors Direct, Inc. has 14 locations, listed below.

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  National Floors Direct, Inc.

  100 Messina Dr Braintree, MA 02184-6707

  
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  National Floors Direct

  1501 Green Rd Deerfield Beach, FL 33064-1077

  
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  National Floors Direct

  262 Quarry Rd Milford, CT 06460-8504

  
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  National Floors Direct

  1922 45th St Ste A Astoria, NY 11105-1136

  
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  National Floors Direct, Inc.

  5901 Broken Sound Pkwy NW Ste 300 Boca Raton, FL 33487-2732

  

Review Details

• Review fromWilliam H

  Date: 05/19/2025

  We were initially skeptical of using National Floors direct. This was based on reviews online. We are so glad we did choose to use them. Their products, installation and customer service is excellent. The installers arrived on time and continually cleaned up behind themselves. They worked extremely hard and ensured every detail of the installation was done correctly. I would have no hesitation using them again.

• Review fromJean G

  Date: 05/16/2025

  National Floors Direct changed 3 floors in my house to hard wood laminate. The choices I had were vast and multi-faceted. I chose a dark hardwood and a white plush carpet for the stairs. They came and did the floors quickly and efficiently. They removed all carpet that was there and then they replaced it with the hardwood. They also took the old carpet away. They were professional and courteous. I couldn't be more pleased with the flooring and plan to use them again.

• Review fromRonald J

  Date: 05/13/2025

  National Floors Direct came to my house on May 15th and installed my carpet. They showed up when they said that they would. The installers were very polite and they did a terrific job installing my carpet. ***** the sales guy came out to our house and was very polite when we were trying to decide which carpet that we wanted. I would recommend *** to anyone who would like a great carpet at a great price!

• Review fromMaida Z

  Date: 05/09/2025

  Working with National Floors Direct was a pleasant experience. We selected carpet for our master bedroom and the walk-in closet adjacent to it. We selected flooring that has high pile and is very soft. The installers removed the old carpet and installed the new very efficiently. The company honored our request to make a change in the color we had originally selected. The best part is that we saved $500 by not purchasing the carpet from a nearby company that gave us an estimate $500 higher. Were very happy with the quality of the product and the skillful work of the installers. I received a gift card for my time in posting this honest review.

• Review fromJoel M

  Date: 04/29/2025

  3000 dollars and they left my floors looking horrible . called customer no service and got no help at all. I had to go to the big box ,Buy some thresholds and glue and staind and complete the job These folks are horrible

• Review fromJean P

  Date: 04/26/2025

  On April 4, 2025, we had our master bedroom carpet removed and replaced with vinyl flooring from National Flooring Direct. The salesman who had previously come to our home was very knowledgeable and brought samples so we could see how the flooring would look in our home. The installers arrived a couple of days after we signed the contract and had the old carpet disposed of and the new vinyl flooring installed in approximately three hours. The installers were courteous and helpful in moving old furniture out that we were going to get rid of and new furniture in. All our friends and family who have been in our bedroom have raved over how beautiful our new floor looks. I recommend National Flooring Direct.

• Review fromJonathan C

  Date: 04/22/2025

  We recently worked with National Floors Direct, and the entire experience was outstanding from start to finish! From the moment we scheduled the in-home consultation, everything was handled with professionalism and care. Their team was incredibly knowledgeable and helped us choose the perfect carpet for our homeboth in terms of style and budget.What really stood out was the convenience and speed. The process was seamless, the installation was quick, and the crew was on time, courteous, and extremely efficient. The results are absolutely beautiful and the quality of the carpet is top-notch, and it has completely transformed our space.We also appreciated the transparency with pricingno hidden fees, just straightforward and competitive rates. National Floors Direct truly delivered on their promise of bringing the showroom to our living room, and we couldnt be happier with the outcome.Highly recommend National Floors Direct to anyone looking for a hassle-free, high-quality flooring experience!!!*This review is for purchase order: NJ35277

• Review fromGabriela O

  Date: 04/21/2025

  Exploited and Underpaid Avoid Working for National Floors Direct My husband was hired by ******** ******** at National Floors Direct and worked there for three months. He was promised commission-based compensation in addition to minimal base paybut he never received a single commission, despite putting in long hours, extensive travel, and real effort to succeed at the job.The amount of driving he was required to do was absolutely unreasonable, and he was constantly disrespected by rude and miserable coworkers. The overall environment was toxic, unprofessional, and draining.This was a complete bait-and-switch job offer. He was misled, underpaid, overworked, and ultimately scammed out of the compensation he was promised.We later found out our experience wasnt uniquethere are many similar complaints and even a lawsuit from *** citing deceptive practices by this ********** not work for or trust National Floors Direct. They dont value their employees or customers, and their business practices are unethical at best.

• Review fromDavid O

  Date: 04/21/2025

  Company has withheld two paychecks that I am still owed. According to their own agreement (Section 3.2), commissions should be paid for sales completed before the resignation date. To this day, I have not received any of those payments.From my first day, it became clear that this company does not treat its sales team with professionalism or respect. Management frequently cursed at salespeople over trivial matters, creating a toxic work environment. Despite asking ***eatedly, there was never clear or consistent communication about commission amounts or payment schedules. The contract claims commissions are paid monthly (or sooner at the companys discretion), but in practice, it felt arbitrary and lacked transparency.The so-called base pay they advertise is not actual payits a draw against future commissions (Article 16 & Days 3190 terms), meaning you essentially start in debt. The expectation is to work 60+ hours a week, often driving *****+ miles weekly, with no reimbursement. Worse, its common to drive 23 hours to an appointment only to find out it was canceled days prioran issue that could be easily fixed with better scheduling **************** heavily encourages misleading sales tactics, including mis***resenting products and pricing. Price gouging is rampant, with customers routinely charged thousands over market value. Yet, sales **** are the ones held responsible when installations go wrongoften resulting in withheld or reduced commissions (Article 2.2).The company often references a top-performing *** (e.g., "***** ****") who supposedly earns $5,000 per week. What they dont mention is he works 1012 hours every day, seven days a week, and receives the best leads. When former employees raise concerns, the companys default response is, You didnt read the contract. The reality is the contract is vague, leaves too much discretion to the company, and stacks the deck against independent contractors.

• Review fromJohn P

  Date: 04/20/2025

  I had a fantastic experience with National Floors Direct! From start to finish, everything was smooth, professional, and stress-free. Their pricing was incredibly competitivemuch better than other quotes I receivedwithout sacrificing quality. What really stood out, though, was their outstanding customer service. Every representative I spoke with was friendly, knowledgeable, and genuinely committed to making sure I was happy with the results. The installation team was punctual, efficient, and left everything spotless. I couldn't be more pleased with the outcome. Highly recommend National Floors Direct for anyone looking for great flooring at a fair price, with top-notch service to match