Travel Agency
Adam Travel Services, IncComplaints
This profile includes complaints for Adam Travel Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not heard from the business in response to my complaint.
Even before I have called their number several times, no answer, I have sent emails, no response and I have sent registered mail with copies of my text communication with *****************************, the only person ever contacted and I met him in the company's ******* ******* He has not answered any message either.
I shall make PDF documents of my communication with ****************** as well as will get the records from the ***** ********** showing the money transfer. I shall forward these documents when ready to BBB. Thanks
rying to contact him, their office in ******, by email, phone call and sent registered letter with copies of documents requesting refund. I do not want anything else to do with them just my deposit back; of which I have records from my bank ***** Fargo. THERE HAS BEEN NO OTHER CONTACT EVER EXCEPT ******************, HIS NUMBER IS ************** Please help. Thank youInitial Complaint
Date:09/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE been in contact with the travel agent. However, there has been no resolution. They want to issue me flight credits to use with them on a future flight. But Ive been very clear that I do not want to do business with them and expect a full refund. Im waiting for them to respond to the latest email restating this directive. * on june 24,2024. Further confusing is why would they want the email confirms to be sent to my email address? This alerts me to the entire scam. The American Airlines confirm number is : XLXXKI
Business Response
Date: 10/27/2023
Hello, We are a wholesaler and have not dealt with this client directly. We are not sure, how their personal information was used by one of our clients. We are happy to connect them directly with the client so they can sort this out. I believe one of our associates has already been in touch with them, and they are working it out.Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Airline ticket to travel...then COVID 19 hit so I could not travel(March, 2020).....I started contacting **** Travel agent in January/February, 2021.....FOR TICKET, or REFUND....been on this back and forth till November2022...first, she could "not find the ticket..... and in November, 2022, she said that she CANNOT DO anything.... that the ticket DOES NOT SHOW ** in her system...... I am attaching the documents I have about this and NEED my money REFUNDED -ASAP!!!Business Response
Date: 01/19/2023
Hello,
This is our client. They purchased tickets in 2020 to travel. They never contacted us to request any exchange or refund until two years later. We contacted the *************** to request refund or credit and they denied because the value of the ticket had expired.
We can provide the correspondence with the airlines to show their denial.
Initial Complaint
Date:12/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not heard from the business in response to my complaint.Business Response
Date: 01/15/2023
Hello,
This complain is very vague. It is unclear where the client made the booking. All of our offices and their contact information are available on our website. In addition we have customer care available via email.
If the client could provide a bit more detail, as to whom they dealt with, which office, we would be happy to help resolve any issue they may have.
Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been struggling to track down a refund that is due to me for quite some time now. It is worrying me that I am not being acknowledged. The refund for 2 tickets, totalling $2010.40 was processed by ****** Airlines to Adam Travel Services *** on the 27th of April 2022. A customer support agent by the name of **** has been providing me with support via FB messenger and has been the only person to respond to me so far. She has directed me to a ****************** who said he would look into it, but I have heard nothing back from him for months now.The refund for the 2 tickets, totalling $2010.40, were processed in cash to the Adam Travel Services branch in ******** by ****** airlines. I would like for this refund to be reverted back to me as soon as possible. It has been almost 5 months now since the refund was successfully processed to **** Travel.Business Response
Date: 09/08/2022
Hello,
This is a perfect example of the majority of complaints we have to deal with.
The customer purchased a ticket from our Sub Agent TTN. We are a wholesaler. They are supposed to deal directly with TTN for all refunds and issues. That is a separate company that buys from us, and we in turn purchase from the airlines. When the client calls the airlines they direct them to us, because we are the company that deals with the Airlines directly. However, the client knows who they purchased the ticket from, I do not understand why they do not direct all complaints and issues to that company directly.
The Client is indeed due a refund that we received in June 2022. We credited our Sub Agent TTN with those funds, as they were the retail client who purchased from us. We contacted TTN and alerted them of this issue, I assume they should be processing the refund for the client shortly. However, the client needs to speak with them directly to expedite the issue.
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