Reviews

Review Details

• Review fromSimone T

  Date: 11/13/2024

  I went to their *************** location in ******** on 10/11/24. Poorly skilled phlebotomists. I was told my gift card would be loaded the following week. Nothing was done. I have called the 26 Court Street office and left 4 messages. I got one call back on 10/18/24 saying the card was loaded. It was not. It is now 11/13/24 and the card has not been loaded I have filled out the contact form on the website TWICE with my issues. NO RESPONSE. I called the office in ****** twice. I left a message on one occasion. On the second occasion I spoke to someone quite rude, who informed me I had reached the headquarters and I needed to call ************ What is the purpose of having headquarters? No one answers the phone at ********************************************************** favor, do research with reputable institutions like Universities. It's not the matter of the money involved, but the principle of the matter. Disingenuous and unprofessional.Also, they don't answer questions about your DNA. Very vague. ******

  Care Access

  Date: 04/10/2025

  Hi ******, thank you for sharing your feedback, and we sincerely apologize that your experience did not meet our high standards. We can confirm that your gift card has now been activated. We value the insights you provided in your review and during your recent conversation with a member of our team.

  Please know that we are taking your feedback very seriously and our teams are actively working to enhance our processes. We are now improving our training for phlebotomists, addressing gift card activation issues, resolving a phone system error, and ensuring prompt and courteous follow-up to phone and website inquiries.

  Should you have any additional feedback, please feel free to reach us at ********************************** Thank you again for helping us improve.

• Review fromRita B

  Date: 09/27/2024

  I was called to participate in a research study regarding cholesterol, blood sugar, kidney function. I was sent the instructions on July 16th and made an appointment in late July, was told that I would receive a phone call August 6th with results.There was an incentive offer of a debit card for $45.00.I gave several vials of blood at the nearest laboratory of my choice. I tried using the Mastercard debit card issued by Pathward.I called Pathward and mastercard and was told there was a 4 digit pass code that I didn't have. Also the my address did not match what apparently was in their system.This whole thing was a waste of time gas and energy and appears to be a complete scam. After dealing with this issue for about a month

  Care Access

  Date: 11/18/2024

  Hi ****, thank you for bringing this to our attention. We apologize for the delay in loading your gift card due to an issue on our end, but we have confirmed that your gift card is now activated. Our team also has confirmed that we delivered your health screening results via phone and email. We truly apologize for the difficulty you experienced while trying to contact us. 

  
  Your feedback is appreciated and will help us improve. We welcome any further feedback at *********************************************************.

• Review fromAlberta y D

  Date: 06/16/2024

  I participated in a Study with Care Access on 5/31/2024 concern. I passed the criteria on the phone screening and arrived 15 minutes early for my appointment at the hotel. The **** several vials of my blood. I received the ***** gift card but had a hard time activating it. I contacted them on this and was informed my sample was lost and I had to come in for another draw. This is unacceptable and careless. I feel that this is a rip-off and that I wasted my time with this study. I feel that it was their fault and that I was not adequately compensated for my time.

  Care Access

  Date: 06/20/2024

  Hello Alberta,

  We apologize for the issue you initially experienced with your gift card. We understand that a member of our team has already reached out to you and helped you activate your gift card, but please feel free to contact that team member directly if you need further assistance.

  We also would like to apologize for your lost sample. We use one of the top international shipping carriers to transport our samples from the screening sites to our labs, and the carrier has an open investigation to track down the samples it lost. We will update you directly once the samples are found, and please feel free to reach out to a team member if youd like to discuss your options for another blood draw.

  We value your feedback and welcome any additional comments at ************************************** Your feedback will help us improve.