Foods
RYZE SuperfoodsAbout
Important information
- Additional Info:
BBB with the use of artificial intelligence, analyzed the complaints on 4/7/24.
BBB shared the findings and recommendations with Ryze Superfoods.
The findings appeared to show:- Unauthorized auto-enrollment in subscriptions and difficulty canceling. The most prevalent complaint is that customers are being automatically enrolled in subscriptions without their explicit consent after making a one-time purchase. Many customers claim they were unaware of the subscription and did not intentionally sign up for it
- Lack of timely refunds. Many customers have complained about not receiving refunds for unwanted shipments or experiencing delays in the refund process. Some have had to involve their credit card companies to dispute the charges
- Unclear or misleading website information. Customers have reported that the subscription information is not clearly disclosed during the purchase process, leading to confusion and unintended subscription sign-ups
For clarity purposes BBB recommended that Ryze Superfoods add more detailed verbiage regarding monthly subscriptions to products to ensure that customers are aware of what they are purchasing or agreeing to when ordering.
Ryze Superfoods on 4/16/24 responded to BBB with:
- Apologizing for poor experience, frustration, confusion, etc.
- Implementing immediate cancellation of account and refunding any unwanted charges.
- Clarify our on-demand and one-time purchase options.
Ryze Superfoods takes this seriously, and is constantly looking for ways to improve transparency for the sake of our customers.
About This Business
Years in Business: 8
Business Details
- BBB File Opened:
- 7/6/2022
- Business Started:
- 3/20/2017
- Business Started Locally:
- 3/27/2017
- Type of Entity:
- Sole Proprietorship
- Alternate Names:
- RYZE, Inc.
- Business Management:
- Ms. Andrée Werner, Co-Founder
- Number of Employees:
- 20
Additional Contact Information
- Principal Contacts
- Ms. Andrée Werner, Co-Founder
- Customer Contacts
- Ms. Andrée Werner, Co-Founder
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Additional Information
- Business Categories
- Foods, Coffee and Tea
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.