Reviews

Review Details

• Review fromMichael D

  Date: 05/19/2025

  Be wary of the trial offers. They solicited a free trial offer on my self monitoring plan to full monitoring. I called (and they confirmed that I had called) and cancelled the trial nearly 2 months before the trial ended. I find a billing for the monitoring plan at the end of the free trial. They tell me that I would not get a refund and refused to transfer my call to a supervisor. Very sketchy operation. Be extremely cautious doing business with this company.

• Review fromDorothy B

  Date: 05/03/2025

  *** was very argumentative. I advised him of the issues I was having with my system and what troubleshooting I have already done. He dont want to listen and just wanted me to repeat what I have already done. He had a simple answer of the camera was updating but when I advised him the camera goes out multiple times a day he didnt listen. Per his words the camera updates once every two-three months and that what makes it go out. I tried to get him to explain to me why it does it everyday then. He has no explanation. The he advised me that the update would only last 15 mins. I was on the phone with him for 25 mins. Reset the camera and it was still out. That when he wanted to argue. I really hate that I paid and am paying for something that doesnt work.

• Review fromSamuel K

  Date: 05/03/2025

  They sure make it easy to sign up and upgrade your monthly subscription but impossible to cancel your subscription

• Review fromAnna B

  Date: 04/29/2025

  I had a house fire on 4-23-2025. The fire department was called, but not EMS, even though my account is flagged for a non-mobile, Alzheimer's elderly person. The police followed me speeding home, detained me in my car, and would not allow me to save my mother, who was in the house. It took another 13 minutes before another officer opened the door and confirmed the fire. Why didn't Simplisafe tell emergency services that smoke was detected in the house? Why didn't they request an ambulance, as is noted on my account? I put her in my car, gasping, and rushed her in respiratory distress to the hospital a couple of miles away. Then all the video proof of the incident disappeared and they couldn't explain it. Simplisafe is ok if you want people to know you have a system, but to save anyone from a true emergency it is c*** You are outsourced to the ***********, and they couldn't care less if Americans live or die. Save your family and buy another system. I wanted to leave no stars.

• Review fromAlex H

  Date: 04/26/2025

  I have not had the best experience with SimpliSafe. The first thing is there was a surprise auto-charge of a county fee for registering a system. I was not ever told about this fee until it was already charged on the card I had saved in my account. The battery for my outdoor camera died within 2 months and when I tried to get assistance troubleshooting the battery, the customer service was not good. In fact, despite me being polite, they ended the chat in the middle of our conversation with no resolution. Also, several of the entry points disconnected from the base all at once and I had to reset all of them. The system itself and customer service need work!

• Review fromKelly R

  Date: 04/25/2025

  DO NOT BUY! My system started breaking down 3 weeks in. The customer service and technical support experience is awful. No one seemed to have any real knowledge about the system or how to troubleshoot. I spoke with tech support twice in 24 hours as my system kept disconnected and was not working. Their only solution was to turn no matter what number I tried. My only recourse was to return the system since no one was interested in actually figuring out what the issue was. Overall the equipment and the support was completely unreliable. Such a waste of time!

• Review fromSean S

  Date: 04/25/2025

  They are a comlete scam. Their equipment does not function as intended, and they refuse to update their security protocals to WPA3. The wireless connection is intermittent when it actually does connect, so there is no assurance that their monitoring service will actually function when needed. ******************.

• Review fromArt A

  Date: 04/22/2025

  This system is pure and utter GARBAGE!!!! Sensors operate on 433 mhz - same as a ton of home electronics. Constant connection issues. Batteries are drained in devices and must replaced near weekly. Today the base lost connection with one of the sensors (out of blue) at 5am and the base woke everyone up at 5 am! What is this garbage? Their customer service is useless!!! This whole system is going back and I cant stress enough that customers should stay away from this garbage!!!!!!!

• Review fromTim F

  Date: 04/17/2025

  Their solution to most problems seems to be to delete and add back the item. ***?The company treats its customers like monkeys.

• Review fromJeremy M

  Date: 04/15/2025

  My devices such as the Glass Break Sensors and Entry Sensors continue to go Offline on a daily basis. Even after changing the batteries, they still disconnect. The security system has been relatively unreliable due to this issue.