Auto Rentals and Leasing
Zipcar, Inc.Headquarters
Information and Alerts
Service Area
- AL
- AZ
- CO
- CT
- DC
- DE
- FL
- GA
- HI
- IA
- IL
- IN
- KS
- LA
- MA
- MD
- ME
- MI
- MN
- MO
- NC
- NE
- NJ
- NY
- OH
- OR
- PA
- RI
- SC
- TN
- TX
- VA
- WA
- WI
- WV
Important Information
Additional Info
As of 5/10/2023, Zipcar, Inc. has notified BBB that they are taking several actions to improve vehicle maintenance issues including a new fleet management system, new technology including mobile app updates and Bluetooth connectivity, and the addition of a community management team.
Additional Info
Zipcar, Inc. is a wholly owned subsidiary of Avis Budget Group
www.avisbudgetgroup.com
Additional Info
Government Actions
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On October 16, 2023, The National Highway Traffic Safety Administration announced a consent order with car-sharing network Zipcar. A NHTSA investigation found that Zipcar allowed customers to rent vehicles with open recalls in violation of the National Traffic and Motor Vehicle Safety Act. Zipcar has to pay a civil penalty of $300,000 dollars.
Press release can be found here.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.