Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 15 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar

  191 2nd St San Francisco, CA 94105

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  Zipcar

  205 - 147 Spadina Avenue Toronto, ON M5V 2L7

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  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

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  Zip Car Rental

  3137 Warner Ave. Toledo, OH 43615

Review Details

• Review fromDonald S

  Date: 05/22/2025

  I was treated unfairly while renting from this company poor customer, over charge me for a car that did not have proper maintenance on it. Double charging and locking ?? doors I don't feel it's ****** how they treat people.

• Review fromMoises R

  Date: 05/02/2025

  If I could give it 0 stars I will Terrible customer service I will cancel my membership and never rent again from then There staff are not trained They take the customers as a joke even laughing when you ask for them to adress your concern Hanging up the phone when asked to speak to a supervisor And supposedly the supervisor will call you back and never do Terrible

• Review fromMallory B

  Date: 04/26/2025

  I couldnt see the cost of the cars until I paid a $25 application fee, only to find that all of the cars are ridiculously expensive. I asked for the charge to be refunded, but they refused to refund it even though I called immediately after saying to cancel my application. there was literally no services provided to me for that money and I cannot recommend zipcar less.

• Review fromChristopher S

  Date: 04/25/2025

  As they all say zip car is going down hill

• Review fromGary H

  Date: 04/14/2025

  I've cancelled my Zipcar account.... what started out as a great service has turned into an expensive nightmare... Prices have gone up while service as DECLINED tremendously!! As example... I reserved a car... arrived on time to pick-up... Previous driver had not yet returned the car... 20min later I contacted Zipcar support... I'm told no more cars available at the garage... I was told they would book me at another location... I arrive at the new location, can't access the car... Call support again... after another 20min, I get access to the car... The car is an absolute mess... I submit pictures... It's rainy out... while on trip I noticed the tires are swerving... balding... I call support to submit a claim/reimbursment... I mention that I know there is a $50 fee for returning a car late, I'd like to request that $50 be passed on to me for my over 45min delay and was extremely late to my meeting... I'm told a manager will review and get back to me... They never do... I call again a week later and I'm told they can't credit me the $50 and that apparently I refused a one hour credit (never happened), so there's nothing they can do.... case closed!! WOW

• Review fromRYAN G

  Date: 04/02/2025

  Bad for business Im paying monthly fees and Im Not able to book a vehicle because they suspect fraud. I offer to come inside and show proof to everything. Reminder that before I added/remove payment methods it wasnt letting me book a car. ***** and manager **** told me 3 different excuses fraud, outages, and it took me forever to speak to a Manager

• Review fromLanay L

  Date: 02/28/2025

  ZipCar is a rip off. I would rather rent from major brand that here. I have used them 3 times so far, and, each time the cars were dirty. One on the inside and the other on the outside. Thier so called cleaning service does a poor job, if you are in business renting you do your best to ensure each rental is pristine, no order or damage to the vehicle. The only vehicle that I rented out of the 3 was "Ok". The last rental was in the campus garage and was the worst experience ever trying to locate something that wasn't directly at the address listed on the app. I have called and chatted with them for multiple reasons, one was to see if they offer any sort of discount and the other was to see if anyway I could return the vehicle early with a price break. Both responses was an astounding "No". They aren't customer oriented and fail the test on pricing also. I rented for one day rate the first time paid about $92.00, then the second time about $98.00 and then the third time $115.00, do you see the ridiculous increase? Also renting from other companies they charge about $55 /day. Regardless of the deposit which is refundable from top tier agencies. They are honestly a last resort on the totem pole for renting and not worth the $300+ I already spent along with their application fee of ***** and 9.00 monthly fee I would like my money back if that was possible but of course we will see the response.

• Review fromJoshua W

  Date: 02/23/2025

  I had a terrible experience with Zipcar that left me not only frustrated but also financially out of pocket. I made a reservation for a car on February 21, 2025, for pickup on February 22, 2025, at 2:00 PM at the ******** location in ******. I arrived on time, but the car was not available. When I contacted customer service, I was told they had no idea where the vehicle was and that my trip would be rerouted to another location at 144th and ******. I spent $16 on an **** to get there, but there was still no car. **************** then informed me the car was offline, offered me a $50 driving credit, and sent me to yet another location at ***********************************. I had to take another $16 **** ride, only to find that the car at that location was in terrible, non-working condition and wouldnt even start.After calling customer service again, I was charged $25.65, $25.58, and $3.09, without any clear explanation. The agent apologized and said the charges would be reversed. I was then rerouted to yet another location on ****************, for which I spent $38 on another **** ride. When I finally arrived, the first car assigned to me was in awful condition it smelled of weed, had burn holes in the seats, and was missing a gas card. After contacting support again, I was given another car in slightly better working condition, but it still smelled of weed and had noticeable damage to the exterior. I eventually managed to speak with a supervisor, *****, on February 24, 2025. He apologized for my missed family event but said he couldnt do anything except offer 2 hours of driving credit. This was entirely insufficient, especially after the amount of inconvenience and financial loss I endured. What started as a reservation costing $146 ended up costing me $200, along with over $100 in **** expenses. I also had to pay $42 to get home after returning the final car. This entire experience was completely unacceptable, especially as a new customer.

• Review fromDiane B

  Date: 12/29/2024

  I had an absolutely devastating experience with Zipcar on Christmas Day. Seven weeks ago, I booked a car to be picked up at 1:00 PM on December 25th, planning to visit my 84-year-old parents, bring them Christmas dinner, and spend the holidays with them. This was a critical trip for me.When I arrived at the pickup location, I discovered that my booking had been cancelled without any prior noticeno email, no phone call, no alert. Nothing. To make matters worse, when I called customer service, the only solution offered was to pick up a car hours later in downtown *******, leaving me stranded and unable to reach my parents on time. This delay would have meant theyd spend Christmas evening alone, waiting for a meal they wouldnt have received.Left with no choice, I had to pay for an expensive taxi to make it to them. This completely ruined my day, caused me undue stress, and left me feeling abandoned by a company I trusted to deliver a reliable service.I understand things can go wrong, but the total lack of communication or contingency planning from Zipcar is inexcusable. As a company built on providing dependable transportation, this failure undermines its entire purpose.Because of this experience, *** cancelled my membership and will never use Zipcar again. Theyve completely lost my trust. If youre considering Zipcar, think twicethis is not a service you can count on when it really matters.

• Review fromJosh R

  Date: 12/14/2024

  I have never had a Zipcar account because my license has been suspended since 2012. Since December or 2023 Ive been getting charges from Zipcar. I have disputed the error with Chime who have found no error with the charges. I contacted Zipcar numerous times about this issue to this date (12/14/2024) I have not received any response from Zipcar even after they see Ive have never owned or applied for a Zipcar account. Whoever used my card has spent almost $1200 in Zipcar rentals and they are taking their time to do their investigation. I would like a refund for all these transactions and the longer they take the further I will look back. Im sure theres more.